ExtraHop Reveal(x) – Cloud Native Network Detection and Response
A Cloud Cyber Security Platform, providing Visibility, Anomaly & Threat Detection and Response. Compatible with all major cloud providers, as well as on premise and private clouds. Cloud scale machine learning (ML) to detect threats and anomalous behaviors, provides 360 visibility of network traffic, fast investigation workflows and response automation.
Features
- Industry leader in real-time cloud cyber threat detection.
- Complete visibility of your environment
- Automatically discover and classify all cloud assets.
- Track rogue instances, and flag exposed resources.
- Decode 70+ enterprise protocols
- Decrypt SSL/TLS in real time
- Automatically flag indicators of credential
- Limit tool sprawl
- Respond in a few clicks,
- Easily customize alerts and dynamic activity groups.
Benefits
- Cloud scale ML using 5000+ features to detect threats.
- Correlate threats against your critical assets.
- Automatically categorize devices into highly specific peer groups
- Spot strange behaviors with minimal false positives.
- Detect threats hiding in your own encrypted traffic.
- Enriches every detection with context
- Risk scoring, attack background and expert-guided next steps
- Powerful integrations with third-party solutions
- Results within minutes of being connected.
Pricing
£2,000 to £24,000 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
3 2 4 0 0 3 1 6 9 7 2 9 4 1 7
Contact
Blue Cube Security Ltd
Operational Admin Support
Telephone: 0345 0943070
Email: operations@bluecubesecurity.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- No
- System requirements
-
- ExtraHop-hosted Machine Learning requires outbound https connection
- Data Feed established via taps or port mirror (physical/virtual)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 1-4 hours (dependant on severity)
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
- Web chat accessibility testing
- Not Known / Not Tracked.
- Onsite support
- Yes, at extra cost
- Support levels
- Platinum Support (24x7x365)
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- A number of Professional Services packages are available.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Inbound and Outbound APIs may be used. Typically these would be configured on service deployed so data that is importand can be stored on users systems. It is possible to export views manually as pdf's and csv's.
- End-of-contract process
- Licences expire meaning data interfaces cannot be accessed. Physical appliances would be returned to Extrahop (disk wipes may be performed beforehand).
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- ExtraHop Reveal(x) can monitor the communication to/from mobile and desktop devices. The main requirement is that the data feed (enabled via taps or port mirrors) includes all this communication.
- Service interface
- Yes
- Description of service interface
- There is a portal/interface on each deployed momitoring sensor as well as a central portal that can be either deployed in customer environment or as a SaaS.
- Accessibility standards
- None or don’t know
- Description of accessibility
-
While ExtraHop strives to create a user interface that meets industry standards for accessibility, ExtraHop has not pursued official review of our services today.
The ExtraHop User Interface is the primary portal to information provided by our products and services. The UI is designed to current industry standards. - Accessibility testing
- ExtraHop has evaluated our product accessibility using the VPAT format. Please see the attached Accessibility assessment.
- API
- Yes
- What users can and can't do using the API
-
There is a REST-based API
The API is extensive although mostly focused on regular day to day tasks. A limited number of one-off administrative tasks are oly available via the WebUI. - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Possible to customise alerts and dashboards plus integrations to third-party solutions
Dashboards are customisable (drag and drop), analysis engines are customisable (javascript), inbound/outbound connectors enabling integration are customisable (javascript)
Scaling
- Independence of resources
- ExtraHop provides an interface to the product that scales to hundreds of users. As related to our cloud services (Machine learning and anomaly detection) all customers have dedicated cloud scalable instances as it relates to their deployment. No one user or customer can impact the use or performance of any other user or customer.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- ExtraHop, Splunk, Trend , Sophos, Qualys, Netscout, Imperva, CyberArk, Fortinet
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- Data sent to ExtrHop Anomaly Service is anonymized
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Manually via the Web UI or automatically via customisable logic (javascript)
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Manually via the Web UI
- Javascript logic
- Flexible connectors (HTTP(s),
- Kafka,
- Syslog or raw socket
- MongoDB,
- Data import formats
- Other
- Other data import formats
- REST API
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- Any identifiable meta data is anonymised and sent over mutually authenticated encrypted (TLS 1.2 PFS ciphersuite connection to ExtraHop's ML service.
- Data protection within supplier network
- Other
- Other protection within supplier network
- All data in transit is encrypted. Raw data stored in the ExtraHop Trace appliance is encrypted at rest. Please see the ExtraHop Security Privacy and Trust document for additional details on data protection in the platform
Availability and resilience
- Guaranteed availability
- While ExtraHop strives to provide the highest level of service, we do not provide individual availability guarantees.
- Approach to resilience
- Snapshots are taken frequently of dedicated cloud devices to quickly restore customer services should a problem ensue.
- Outage reporting
- Should an extended outage occur customers can be notified via email if requested.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Other
- Other user authentication
- Users do not access the hosted ML service directly. Users access the portal which is a part of the Reveal(x) solution deployed in their own evironment.
- Access restrictions in management interfaces and support channels
- RBAC is a key part of the product limiting/enabling functionality; additionally users can be defined to groups and given selected access to dashboards.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Other
- Description of management access authentication
- Users authenticate in the same way regardless of whether access is to 'user' or admin' functions. A property of local/remote user accounts is the access level which governs whether admin functions are available or not.
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- SOC2
- SOC3
- GDPR
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- ExtraHop uses ISO 27001 as the standard model. We are SOC2 and GDRP certified. Please see our web site for additional information on our security posture and certifications. https://www.extrahop.com/compliance/
- Information security policies and processes
-
ExtraHop has built and implemented a Security Operations Framework comprising an extensive set of policies and procedures. This framework, based on the NIST Cyber Security Framework, undergoes annual SOC 2 Type 2 audits and is employed in creating and offering all ExtraHop products and services.
ExtraHop has developed a Security Operations Framework based on ISO27001 and is adopting NIST CyberSecurity Framework controls. Policy is written against these frameworks.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Generally speaking all configuration is stored in git.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Scans are done monthly and remediated according to priority.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
ExtraHop uses a custom monitoring system.
Alerts are set up for critical processes. Logs are reviewed regularly. - Incident management type
- Supplier-defined controls
- Incident management approach
-
ExtraHop bases it's incident management process on NIST 800-61
When an incident is raised, an incident manager is appointed to run the incident to completion. Root cause analyses are encouraged.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £2,000 to £24,000 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
Full service scope can be supplied.
Timescales are subject to client requirement
Please make request via our website:
http://www.bluecubesecurity.com/contact-usgcloud/ - Link to free trial
- http://www.bluecubesecurity.com/contact-usgcloud/