MDS Technologies Limited

Thales PSN Remote Access

Working with Thales, MDS can provide Secure Remote Access to the Protected PSN in order that your users, administrators and third party support organisations can gain access to your Cloud services. Users are connected directly to the PSN, enabling access to the wide range of PSN services that are available


  • Secure Remote Access on to the PSN
  • Accredited Solution with ITIL service management
  • Connects you to the PSN rather than one Cloud provider
  • Resilient service, provided from two data centres
  • Options available for Users, Administrators and Third Parties
  • Internal RAS for customer's own staff on managed devices
  • External RAS for administrators and third parties on unmanaged devices


  • Directly connected to PSN
  • Acts as connectivity broker and security barrier
  • Resilient service offering
  • ISO27001 and Cyber Essentials Plus certified service
  • Allows secure access to services over insecure bearer or internet


£60 per person per month

Service documents

G-Cloud 9


MDS Technologies Limited

Adrian Plummer

01225 816280

Service scope

Service scope
Service constraints Customers are required to meet a minimum security standard for end user devices to meet the requirements of the PSN Code of Connection.

Customers are responsible for ensuring PSN certification is completed successfully for any PSN connected services outside of the scope of this G-Cloud service.

Internal RAS must be purchased in blocks of 10 users.
System requirements Customers are required to supply compliant end user devices

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are based on the priority assigned to the incident:
P1 - 15 minute response, 4 working hour resolution (6 hours if logged outside of working hours)
P2 - 15 minute response, 6 working hour resolution
P3 - 30 minute response, 3 working day resolution
P4 - 60 minute response, 7 working day resolution
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels MDS Support is based on the priority assigned to the incident:
P1 - 15 minute response, 4 working hour resolution (6 hours if logged outside of working hours)
P2 - 15 minute response, 6 working hour resolution
P3 - 30 minute response, 3 working day resolution
P4 - 60 minute response, 7 working day resolution
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We operate a Service Implementation process to ensure we take on the support and management of the cloud-based platform in a controlled manner. This encompasses:
• Setup of monitoring, alerting and anti-virus utilising the MDS management toolset
• Establishing the key customer service interfaces and information reporting framework
• Providing access and interfaces to our Service Desk
• Establishing maintenance and patching regimes and schedules
• Ensuring the IaaS, PaaS or SaaS platform is fully documented and baselined
• Understanding the security and assurance requirements
• Formal acceptance by our Customer Service team
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The customer has complete autonomy of how data is stored and managed within their virtual environment. Data can be extracted either from within the VM (for example, copying data over virtual networks), or the entire VM (for example, exporting as a VMDK or OVF). Assistance with this process can be provided by MDS and charged using our SFIA rates.
End-of-contract process Our off-boarding process is focused on ensuring the controlled shutdown of our service and, where appropriate, facilitating the transition to an alternative provider. This encompasses:
• Facilitating the removal of your data and content from the cloud platform
• Securely, and permanently, deleting all data, accounts and access such that they cannot be recovered
We can support the successful transfer of your services to another provider if requested. To support this we may:
• Appoint an Exit Manager
• Appoint a Project team for seamless handover to a new supplier or back to you to ensure service continuity
• Develop an Exit plan with your Exit Manager to identify all tasks and activities, for example:
• Transfer of all data to the new destination and provide backups as required
• Secure removal process for all data, user security, software etc.
• Acceptance and signoff of successful data and system transfer. This will include access by a nominated security cleared client representative or team to verify all data and systems have been successfully transferred and removed
The Exit team will be charged using our SFIA rates.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources Thales monitor and manage the bandwidth available to any individual user to ensure that they do not impact other users of the platform.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types Other
Other metrics
  • User logins
  • System usage
  • Service availability
Reporting types Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold Thales

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach Data is not stored within this service
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Service configuration
Backup controls Backups are controlled by Thales as part of the service offering.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Availability is matched to customer needs, dependent on the services procured
Approach to resilience The service is provided using geographically diverse data centres with full redundancy between the two sites.
Outage reporting Services outages are reported from the Thales 24x7 Network Operating Centre through to the MDS Service Desk and onward to end customers through our monthly service reports.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Federation into customer's Active Directory Services.
Access restrictions in management interfaces and support channels Management of the environment is performed through an out of band network using role based access control.
Access restriction testing frequency At least once a year
Management access authentication Identity federation with existing provider (for example Google Apps)
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 09/12/2015
What the ISO/IEC 27001 doesn’t cover MDS' risk assessment process has highlighted that the following two areas of ISO27001 are out of scope:
14.1.3 Information Systems: Protecting Application Services Transactions
14.2.7 Information Systems: Outsourced Development
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • Cyber Essentials Plus
  • PSN Connection Certificate

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow the policies and procedures laid down in ISO 27001:2013 standard. In particular, our Information Security Management System contains all of the policies that support our security management approach. Our Information Security Policy provides the highest level policy statements which is supported by a comprehensive Acceptable Use Policy which all staff must sign before being granted any system/Network access. Additional policies cover key areas including Security Incident Management, Management Review, Document Control, Data Protection, Access Control, Business Continuity, Encryption, Patch Management and Auditing.

As part of our Service Implementation Process we carry out a pre-handover security audit to ensure that we have met the required MDS Security standards as well as any specific customer security requirements which have been agreed.

All of the above is supported by an extensive internal and external (UKAS accredited) Audit programme which ensures that we maintain the high level of security standards laid down in our processes.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and Change management processes are fully aligned to ITIL best practise and documented within our Information Security Management System.

New customer environments are deployed using our scripted deployment tools to ensure a consistent and reliable build. Configuration changes to these environments are closely managed throughout the project to ensure that configuration records are maintained.

All changes to customer environments require both MDS and customer approval. This ensures that customers are fully aware and agree to any work being implemented within their environment.

The MDS Change Advisory Board meets weekly although Emergency Changes can be processed at short notice.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Our vulnerability management processes are compliant with ISO27001:2013 and supported by a comprehensive Patch Management policy. We undergo regular vulnerability assessments and also continually monitor a number of recognised sources of new vulnerability and threat information as well as any known exploits for them.

Our Patch Management process includes the regular and timely application of patches to software whilst minimising the potential impact of problem updates through testing and evaluation.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach MDS can implement a GPG-13 compliant Protective Monitoring solution through our relationship with Assuria. The Assuria Log Manager (ALM) application is a CESG CCTM accredited Forensic SIEM/Log Management Solution. ALM is cloud ready, Scalable, Flexible and provides analysis and real time alerting as well as full compliance reporting.

The ALM architecture allows the collection and management of almost any format and supports a wide range of log standards. Although ALM can work agentless, the installation of an ALM Agent (available for a wide range of platforms) enhances the service with automated log collection, rotation, digital signing and forwarding.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach MDS’ Information Security Incident Management Policy fully complies with ISO27001:2013 and includes:
• Potential or actual breaches of confidentiality of a company or supported customer information asset, or potential or actual breaches of confidentiality of a supporting asset
• Potential or actual breaches of integrity of a company or supported customer information asset, or potential or actual breaches of integrity of a supporting asset
• Potential or actual interruptions to the availability of a company or supported customer information asset

The Policy applies to all employees, contractors and third party users of MDS information systems, and other related infrastructure.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Customer traffic is segregated using secure tunnels and VLANs

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £60 per person per month
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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