Q-Solution Ltd

Defect Management Tooling as a Service

Provision of Atlassian JIRA® as a cloud based service, configured for industry standard defect and issue management. Accredited to OFFICIAL and OFFICIAL SENSITIVE, this enables the customer to gain instant access to a pre-configured defect management capability accessed via Internet and the PSN-Protected.

Features

  • Available via either the PSN-Protected or Internet
  • Industry standard defect standard software
  • Email Alerting and Notifications
  • Fully managed service
  • Adhering to the latest testing stanards
  • Well established defect management process
  • Comparmentalised system, you are not sharing with others
  • Full system monitoring and protective monitoring (GPG13)

Benefits

  • Fully managed service
  • Easy to use
  • Easy to configure
  • Easy to integrate

Pricing

£1.70 to £3.71 per user per day

Service documents

Framework

G-Cloud 11

Service ID

3 2 3 6 2 3 3 9 6 3 7 3 0 4 1

Contact

Q-Solution Ltd

Kevin Hoskins

07966 306058

kevin.hoskins@q-solution.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Access to PSN Defect Management tooling must be from a customers site with the capability to connect to the PSN. Access to the PSN Defect Management Tooling via a direct internet connection can be provided at an additional cost
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hour response time for week days (excluding public holidays)
4 hour response time for weekends (including public holidays)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Q-Solution offer 2 levels of support. Tier One is basic service desk support. Included within the price is the ability for the buyer to raise calls with our service desk for support Tier Two is on-site support and is charged separately. This charge out at £550 per person/day excluding VAT and travel outside of the M25. Every buyer is allocated a technical account manager to ensure that the appropriate level of support is provided.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Detailed onboarding documentation will be provided to the buyer at service commencement
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users will be provided with a complete extract of all data in a CSV format. Depending upon the classification of the data extracted, an appropriate mechanism will be employed to deliver this data to the customer.
End-of-contract process
The Defect Management Tooling as a Service is a consumed service throughout the life of the contract. At the conclusion of the contact, Q-Solution will issue a change request detailing any changes such as firewall rules and services that should be removed. There is not expected to be an additional costs associated with this subject to the support levels defined earlier.
Data extraction and provision of the data to the customer will also be undertaken as detailed above.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Our service is accessible as Software as a web page
Accessibility standards
None or don’t know
Description of accessibility
Our service is accessible as Software as a web page
Accessibility testing
Currently we have not performed any interface testing for users with assistive technology.
API
No
Customisation available
No

Scaling

Independence of resources
Our Defect Management Tooling as a Service is a multi-tenanted service. Resources are not consumed dynamically throughout a customers contract but, instead, consumed and fixed at the point of service commencement. Our solution is fully scalable and, coupled with a monitored capacity plan, we ensure that the service has the necessary resource capacity to cater for additional customers as they are on boarded onto the service

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported as needed by the customer throughout the lifetime of the contract.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • XLS
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.5% availability is guaranteed
Approach to resilience
Available on request
Outage reporting
Planned outages are reported through formal Change Requests raised with the customer at least 2 weeks prior to the implementation. Change Management procedures are available upon request.
Any unplanned outages are alerted via email initially and tracked through our ticketing system

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Separated VPN access for Management and Customer
Separated Virtual Infrastructure for Management and Customer
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Cyber Essentials Plus
Ministry Of Justice Acceditation
Information security policies and processes
Q-Solution have a defined set of Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Security practices are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
We employ highly skilled security architects and accreditors to ensure our security policies are relevant to our services and maintained in line with industry and government standards

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Change Management Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Vulnerability Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Protective Monitoring Processes (complying to GPG13) are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Incident management type
Supplier-defined controls
Incident management approach
Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Incident Management Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£1.70 to £3.71 per user per day
Discount for educational organisations
No
Free trial available
No

Service documents

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