Defect Management Tooling as a Service
Provision of Atlassian JIRA® as a cloud based service, configured for industry standard defect and issue management. Accredited to OFFICIAL and OFFICIAL SENSITIVE, this enables the customer to gain instant access to a pre-configured defect management capability accessed via Internet and the PSN-Protected.
Features
- Available via either the PSN-Protected or Internet
- Industry standard defect standard software
- Email Alerting and Notifications
- Fully managed service
- Adhering to the latest testing stanards
- Well established defect management process
- Comparmentalised system, you are not sharing with others
- Full system monitoring and protective monitoring (GPG13)
Benefits
- Fully managed service
- Easy to use
- Easy to configure
- Easy to integrate
Pricing
£1.70 to £3.71 a user a day
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
3 2 3 6 2 3 3 9 6 3 7 3 0 4 1
Contact
Q-Solution Ltd
Kevin Hoskins
Telephone: 07966 306058
Email: kevin.hoskins@q-solution.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Access to PSN Defect Management tooling must be from a customers site with the capability to connect to the PSN. Access to the PSN Defect Management Tooling via a direct internet connection can be provided at an additional cost
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
2 hour response time for week days (excluding public holidays)
4 hour response time for weekends (including public holidays) - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Q-Solution offer 2 levels of support. Tier One is basic service desk support. Included within the price is the ability for the buyer to raise calls with our service desk for support Tier Two is on-site support and is charged separately. This charge out at £550 per person/day excluding VAT and travel outside of the M25. Every buyer is allocated a technical account manager to ensure that the appropriate level of support is provided.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Detailed onboarding documentation will be provided to the buyer at service commencement
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Users will be provided with a complete extract of all data in a CSV format. Depending upon the classification of the data extracted, an appropriate mechanism will be employed to deliver this data to the customer.
- End-of-contract process
-
The Defect Management Tooling as a Service is a consumed service throughout the life of the contract. At the conclusion of the contact, Q-Solution will issue a change request detailing any changes such as firewall rules and services that should be removed. There is not expected to be an additional costs associated with this subject to the support levels defined earlier.
Data extraction and provision of the data to the customer will also be undertaken as detailed above.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- Description of service interface
- Our service is accessible as Software as a web page
- Accessibility standards
- None or don’t know
- Description of accessibility
- Our service is accessible as Software as a web page
- Accessibility testing
- Currently we have not performed any interface testing for users with assistive technology.
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Our Defect Management Tooling as a Service is a multi-tenanted service. Resources are not consumed dynamically throughout a customers contract but, instead, consumed and fixed at the point of service commencement. Our solution is fully scalable and, coupled with a monitored capacity plan, we ensure that the service has the necessary resource capacity to cater for additional customers as they are on boarded onto the service
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported as needed by the customer throughout the lifetime of the contract.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- XLS
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.5% availability is guaranteed
- Approach to resilience
- Available on request
- Outage reporting
-
Planned outages are reported through formal Change Requests raised with the customer at least 2 weeks prior to the implementation. Change Management procedures are available upon request.
Any unplanned outages are alerted via email initially and tracked through our ticketing system
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
-
Separated VPN access for Management and Customer
Separated Virtual Infrastructure for Management and Customer - Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber Essentials
- Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
-
Cyber Essentials
Cyber Essentials Plus
Ministry Of Justice Acceditation - Information security policies and processes
-
Q-Solution have a defined set of Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Security practices are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
We employ highly skilled security architects and accreditors to ensure our security policies are relevant to our services and maintained in line with industry and government standards
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Change Management Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Vulnerability Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Protective Monitoring Processes (complying to GPG13) are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Incident Management Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Public Services Network (PSN)
Pricing
- Price
- £1.70 to £3.71 a user a day
- Discount for educational organisations
- No
- Free trial available
- No