Q-Solution Ltd

Defect Management Tooling as a Service

Provision of Atlassian JIRA® as a cloud based service, configured for industry standard defect and issue management. Accredited to OFFICIAL and OFFICIAL SENSITIVE, this enables the customer to gain instant access to a pre-configured defect management capability accessed via Internet and the PSN-Protected.

Features

  • Available via either the PSN-Protected or Internet
  • Industry standard defect standard software
  • Email Alerting and Notifications
  • Fully managed service
  • Adhering to the latest testing stanards
  • Well established defect management process
  • Comparmentalised system, you are not sharing with others
  • Full system monitoring and protective monitoring (GPG13)

Benefits

  • Fully managed service
  • Easy to use
  • Easy to configure
  • Easy to integrate

Pricing

£1.70 to £3.71 per user per day

Service documents

G-Cloud 11

323623396373041

Q-Solution Ltd

Kevin Hoskins

07966 306058

kevin.hoskins@q-solution.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Access to PSN Defect Management tooling must be from a customers site with the capability to connect to the PSN. Access to the PSN Defect Management Tooling via a direct internet connection can be provided at an additional cost
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 hour response time for week days (excluding public holidays)
4 hour response time for weekends (including public holidays)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Q-Solution offer 2 levels of support. Tier One is basic service desk support. Included within the price is the ability for the buyer to raise calls with our service desk for support Tier Two is on-site support and is charged separately. This charge out at £550 per person/day excluding VAT and travel outside of the M25. Every buyer is allocated a technical account manager to ensure that the appropriate level of support is provided.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Detailed onboarding documentation will be provided to the buyer at service commencement
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users will be provided with a complete extract of all data in a CSV format. Depending upon the classification of the data extracted, an appropriate mechanism will be employed to deliver this data to the customer.
End-of-contract process The Defect Management Tooling as a Service is a consumed service throughout the life of the contract. At the conclusion of the contact, Q-Solution will issue a change request detailing any changes such as firewall rules and services that should be removed. There is not expected to be an additional costs associated with this subject to the support levels defined earlier.
Data extraction and provision of the data to the customer will also be undertaken as detailed above.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Our service is accessible as Software as a web page
Accessibility testing Currently we have not performed any interface testing for users with assistive technology.
API No
Customisation available No

Scaling

Scaling
Independence of resources Our Defect Management Tooling as a Service is a multi-tenanted service. Resources are not consumed dynamically throughout a customers contract but, instead, consumed and fixed at the point of service commencement. Our solution is fully scalable and, coupled with a monitored capacity plan, we ensure that the service has the necessary resource capacity to cater for additional customers as they are on boarded onto the service

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported as needed by the customer throughout the lifetime of the contract.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • XLS
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% availability is guaranteed
Approach to resilience Available on request
Outage reporting Planned outages are reported through formal Change Requests raised with the customer at least 2 weeks prior to the implementation. Change Management procedures are available upon request.
Any unplanned outages are alerted via email initially and tracked through our ticketing system

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Separated VPN access for Management and Customer
Separated Virtual Infrastructure for Management and Customer
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Cyber Essentials Plus
Ministry Of Justice Acceditation
Information security policies and processes Q-Solution have a defined set of Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Security practices are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
We employ highly skilled security architects and accreditors to ensure our security policies are relevant to our services and maintained in line with industry and government standards

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Change Management Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Vulnerability Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Protective Monitoring Processes (complying to GPG13) are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Incident management type Supplier-defined controls
Incident management approach Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Incident Management Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £1.70 to £3.71 per user per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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