Vysiion Ltd

Private Cloud - Compute OFFICIAL (Elevated)

Our private cloud service is designed exclusively for the UK Public Sector, and is compliant with GDPR and suitable for OFFICIAL workloads, based in UK Crown hosting datacentres to ensure data sovereignty. The service provides an isolated single-tenant environment that can be designed specifically for your workload requirements.

Features

  • Private single-tenant cloud compute solution provides stronger isolation assurance
  • Optimised for OFFICIAL and the 14 NCSC Cloud Security Principles
  • Disaster tolerant - two UK data centres separated by 100KM
  • Flexible Connectivity options: internet, PSN, N3/HSCN, Janet
  • Available using VMware, OpenStack, Oracle or Azure technology
  • Stop, start, clone, delete, move VMs as you need
  • UK Sovereign, UK Domained. Data never leaves the UK
  • Cross-domain functionality: controlled access between internet and Elevated domains
  • Integrated with UKCloud's Protective Monitoring service
  • Compatible with a wide variety of operating systems and applications

Benefits

  • Security Assured; hosted in the UK by SC cleared operatives
  • Highly scalable dependant on needs
  • Procure as either CAPEX or OPEX
  • Offers unique hardware configurations (e.g. high performance compute)
  • Choose the technology required as part of your multi-cloud solution
  • Equipment procured by UKCloud or the consumer
  • Service is presented through to the UKCloud Portal
  • Automated Backup options available
  • Dual site resiliency option available
  • 99.99% Availability as standard

Pricing

£150 per virtual machine per month

Service documents

G-Cloud 10

321750481609308

Vysiion Ltd

Caroline Andrewes

01249 446500

cloudsales@vysiion.co.uk

Service scope

Service scope
Service constraints Support for specific hardware configurations only. UKCloud must be named agents for all support and maintenance contracts. UKCloud data centre access is available to UKCloud staff only. Private Cloud - Compute must include specified top-of-rack/end-of-rack network switches. Switches will be designed, implemented and managed by UKCloud. UKCloud provides no SLA or warranty related to performance
System requirements Customers will require appropriate network connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Vysiion service desk is 24/7/365 and depending on the SLA required can respond to incidents within 30 minutes.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Vysiion's support service includes Service Delivery Managers, support engineers and a 24/7 service desk and network operations centre. We can respond to incidents within 30 minutes and our service desk is 24/7.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All new customers are assigned a Customer Success Manager that will provide proactive support and advise for the first 90 days. This also includes the assistance from devops and cloud architects to ensure the right solution is provisioned and maximised for the workloads, along with a range of user guides.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Video
  • Audio
  • Webinars/Webex
  • Presentations
End-of-contract data extraction The customer has complete autonomy of how data is stored and managed within their virtual environment. Data can be extracted either from within the VM (for example, copying data over virtual networks), or the entire VM (for example, exporting as a VMDK or OVF).
End-of-contract process We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction.  We will return any pre-paid sums for services not delivered to you. We will not penalise you for terminating your contract with us unless specifically stated in the Service Definition. We will also return all of your confidential information, unless there is a legal requirement that we keep it.

Using the service

Using the service
Web browser interface Yes
Using the web interface A control panel is available allowing users to provision, manage and decommission various aspects of this service. It also allows users to interface with the UKCloud service management system including raising tickets and requests. The web interface also provides access to a comprehensive set of documentation and videos. Launch, manage and delete virtual network, compute and storage resources. Display network topology. Manage images including creation and recover of backups. Control access and security including key pairs, API access and floating IPs. Manage load balancers.
Web interface accessibility standard None or don’t know
How the web interface is accessible The web interface is accessible using the most common web browsers and is delivered over various public and private networks including the internet, PSN, N3/HSCN and Janet. The web interface is protected by standards-based encryption, two-factor authentication and optionally IP address restrictions. The web interface is entirely HTML5 and does not require any auxilary plug-ins, therefore the web interface is accessible by any modern day desktop or mobile internet browser able to support secure HTTPS connections.
Web interface accessibility testing None
API Yes
What users can and can't do using the API You can use API calls to create, manage and monitor Service Requests and view information about the components of your environment. We provide native access to underlying APIs such as vCloud and OpenStack. These are compatible with tools such as Terraform and platforms such as AWS S3.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools Jenkins
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Customers can manage their virtual infrastructure resources including compute, storage and networking, including management of virtual images, programmatically or manually via the CLI.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Private Cloud Compute Elevated is a single tenant environment where the service is not affected by the demands of other users. We do have resource reservations and shares on our connectivity services that are not dedicated to our customers - such as internet bandwidth. In addition, the capacity planning team ensure that connectivity usage in terms of all resources are constantly monitored and increased accordingly to demand
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Number of active instances
  • Other
Other metrics
  • IP Management
  • User quotas
Reporting types
  • API access
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold UKCloud

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • The service is able to backup virtual machines and data
  • Customers can deploy their entire solution to different UKCloud regions
Backup controls Depending on the backup or replication service that the customer chooses, this can be done either via the API or the UKCloud portal
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
Other protection between networks We offer the choice of connecting:
• Via the internet using additional encryption such as TLS 1.2
• IPSec VPN tunnels
• Via private networks such as leased lines or MPLS
• Via public sector networks such as PSN, N3, Janet
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Dedicated CAS-T circuits are used between each of the sites to ensure the protection of customer data in-flight. Additionally this data is encrypted within the Elevated OFFICIAL platform. All data flows are also subject to the protective monitoring service.

Availability and resilience

Availability and resilience
Guaranteed availability 99.99%
Approach to resilience A number of options enable you to build resilience into your applications. We offer Private Cloud Compute from two geographically distinct sites, both located in the UK and separated by over 100km for excellent geo-diversity.
Outage reporting All outages will be reported via the Service Status page and the notifications service within the UKCloud Portal.  Outages are identified as Planned maintenance, Emergency maintenance, and platform issues.  In addition, the designated Service Delivery Manager will proactively contact customers as appropriate.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Other
Other user authentication For online systems (e.g. Customer Portal & API interfaces), all users are required to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens.
Access restrictions in management interfaces and support channels Customers have the option to raise a support request via telephone or email. UKCloud will always authenticate the identity of the user by validating known phone numbers and asking them for specific characters within their pre-agreed memorable word. The management interfaces are only available on the UKCloud network.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ACM
ISO/IEC 27001 accreditation date 10/07/2016
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Vysiion is ISO27001 and Cyber Essentials Plus accredited and has a full suite of associated accredited information security policies that are managed and maintained by our Head of Business Services. We design and implement solutions which meet stringent security requirements and meet current industry standards as well as aligning with customers’ information policies and procedures to ensure we protect our customers’ systems and data from security breaches and cyber attacks. We continually monitor and review our security practices, working closely with officially appointed security advisors and accreditation bodies, and as such are very familiar with current legislation and standards, best-practice guidelines and the approaches required to protect UK government assets. Our employees are security cleared to enable them to deliver services to the highest information security requirements.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow ITIL 3 aligned Change and Configuration processes for all changes
All changes to infrastructure and systems are managed through these processes ensuring that standardised methods and procedures are followed for all. The process ensures that all changes are formally assessed, authorised and controlled to minimise any adverse service impact.
Our Change Advisory Board assess and validates all Changes from a business, technical, security and delivery perspective, drawing on subject matter experts when required.
A Forward Schedule of Change is maintained.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We utilise the MaxRM product for vulnerability monitoring, on receipt of an alert from the system it is immediately investigated by an engineer. Should any threat be identified it will be removed from the network to remove any risk of potential infection.
Critical patches will be tested on a sand-boxed device on receipt and once proven good deployed across the infrastructure in the most effective manner in order to achieve maximum cover with minimum business impact .
Information about potential threats is via suppliers ie notification from Microsoft
Protective monitoring type Supplier-defined controls
Protective monitoring approach Following best practice from the National Cyber Security Centre, UKCloud protects both its Assured and Elevated platforms with enhanced protective monitoring services (SIEM), at the hypervisor level and below. Our approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the UKCloud NOC for prompt investigation.
Incident management type Supplier-defined controls
Incident management approach UKCloud has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by UKCloud personnel, and incidents identified and reported to UKCloud by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider UK Cloud
How shared infrastructure is kept separate At the compute/storage layer, consumers are separated via robust hypervisor controls based on VMware vSphere technology. This solution has been previously been validated by the NCSC PGA and the implementation is regularly tested via by regular PGA scoped independent IT Security Health Checks conducted by a CHECK service provider.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £150 per virtual machine per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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