Minut

Minut Point

Point is a smart all-in-one monitoring device for properties. The service runs primarily on phone apps and a web-interface, but with the possibility of further integration through our API. The service require our hardware containing several sensors, such as sound, motion, temperature and pressure.

Features

  • Monitor temperature in properties
  • Monitor sound in properties
  • Monitor motion in properties
  • Access data through our API for further analysis of it
  • Set motion security alarm to protect property
  • Set threshold-alarm for high noise, temperature or humidity
  • Monitor humidity in properties
  • Monitor mold risk in properties

Benefits

  • Monitor the health of your properties
  • Protect properties against theft
  • See real time data about your properties in our app
  • Get notified when temperature is too high in your property
  • Get notified when sound is too high in your property
  • Get notified when humidity is too high in your property
  • Get notified when there is risk for mold
  • Use collected data to analyze the health of your property

Pricing

£9 per unit per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 2 1 4 8 3 8 6 4 4 8 9 2 0 3

Contact

Minut

Jakob Klitte

+46760403525

jakob.klitte@minut.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Data is collected though our sensors (hardware) and can only be accessed via our smartphone apps, via our API or our web-based Dashboard. Support can only be obtained through text (no phone support function).
System requirements
  • IOS 9
  • Android 4.2

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 business day
Weekends: Within 3 business days
User can manage status and priority of support tickets No
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing We have not done any web chat testing with assistive technology users. However, we use Intercom as supplier of the web chat interface, which are compliant with Web Content Accessibility Guidelines 2.0 Level AA.
Onsite support No
Support levels Minut provides two levels of support, first and second line support. First line is for basic problems like set-up. Second line is for technical issues that cannot be resolved by first line support. Support is free of charge. A technical account manager can be specifically allocated if the total purchase is large enough.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide an on boarding experience in the app as well as user documentation on our webpage. Support is also available to answer any question.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Sensor events and data points can be extracted through a CSV file if needed if the contract ends. Data points can be accessed through the API as well. Some free data can always be accessed in the app even after the contract is ended.
End-of-contract process Everything is included in the price.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile app is the main way of accessing sensor data and alerts. The desktop version differs from the mobile version mainly because it is designed to easier manage more hardware units. Some features of the desktop version is under development, but will be available before June 20th.
Service interface No
API Yes
What users can and can't do using the API Through the API you can basically get the same functionality as you can in the smartphone application. It is possible to read data, subscribe on real time data and change thresholds. Access to the API is given directly to buyers, as well as support.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources We plan our data usage by the number of physical units sold. There is a lead time to produce a new physical batch, hence time to assure that the data usage from the new devices do not exceed our capabilities.

Analytics

Analytics
Service usage metrics Yes
Metrics types Through our API you can get metrics from the sensors, mainly temperature, motion, sound, humidity and pressure. You can also access events like alarm recognition or mold risk assessment.
Reporting types API access

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach API
Data export formats Other
Other data export formats JSON
Data import formats Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability FA: Minut's liability is regulated by the Terms of Service. There's no SLA in the ToS.
Approach to resilience Minut uses AWS for datacenter services. They have a proven track record of reliable and secure operations. Minut is working towards a multi-datacenter setup to further improve availability.
Outage reporting * The user will get email alerts when the service is down.
* Public status dashboard (status.minut.com)

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Only restricted personel has access to this kind of information. User roles that need access to operate support and debugging has access to the required information.
Access restriction testing frequency Less than once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Weakness analysis as well as continuously reviewing the security of the Software and data storage. Head of development are in charge of mitigating security risks and does so on a daily basis.
Information security policies and processes Head of development is in charge to make sure policies are set and followed. Policies to ensure data protection and encryption of sent data is something we take seriously.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Code Review are done to track changes and to reassure stability and security
Vulnerability management type Supplier-defined controls
Vulnerability management approach Risk assessment audits where we track and discuss potential issues from a vulnerability standpoint. Patches can be deployed within 24 hours. Users, self assessment.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We respond within 24 hours. We have a crisis plan outlining steps to take when a breach has happened, including engineering responses and communication.
Incident management type Supplier-defined controls
Incident management approach * Incident management playbook
* Report through mail (escalate through customer support)

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £9 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial One unit can be sent out for trial and test purposes. Full features included for 6 months.

Service documents

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