Castle Computer Services Ltd

Fully Managed Cloud Service

Full server hosting and operation covering the following:
Supervising/Monitoring backups;
Tailored support services 24/7/365;
Security Management;
Software and Patch Management;
Enhanced and Extended IT Resources;
24 hour system monitoring;
Inbuilt Software assurance.

The above allows our customers to reduce the overhead of maintaining a modern IT infrastructure.

Features

  • VMware vSphere Platform for hosted Virtual Servers
  • Delivered from an ISO27001 accredited Data Centre
  • Improved Business Continuity and Disaster Recovery
  • Ehnanced and Extended IT Resources
  • 24/7/365 service monitoring
  • Increased Security
  • Improved Systems Availability
  • Powered by 100% renewable energy
  • Scalable
  • Software Assurance

Benefits

  • 24/7/365 service monitoring
  • Recover crtical applications/data during a diaster situation
  • Castle also replicate IaaS customers to a secondary location.
  • Team of qualified and experienced IT consultants supporting the infrastructure
  • 99.85% service availability
  • No other organisation will have access to your data
  • Securely Accomodate home workers and remote users
  • Utilising a shared data centre helps reduce your carbon footprint
  • Services can be scaled according to requirements, increased or decreased.
  • Latest version of Microsoft Software always available

Pricing

£60 to £95 per person per month

Service documents

G-Cloud 9

320845134052361

Castle Computer Services Ltd

Paul Sutherland

08452301314

paul.sutherland@castle-cs.com

Service scope

Service scope
Service constraints None applicable as long as a Cloud Readiness Assessment has been carried out.
System requirements Microsoft SPLA licences

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our Cloud managed service is 24/7 with no difference to response times
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Castle's technical support team is available 24/7 for all hosted managed service customers.
We will provide both technical account managers and support engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Fully customisable where clients can take ownership or we can fully manage. We can take full ownership of evaluation, migration, training and support.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Word
  • Visio
End-of-contract data extraction Easily, either by file transfer or delivered on media.
End-of-contract process Included in the contract is full management of client environments with infrastructure monitored and maintained 24x7. Not included is the basic scope of migrating data from our environment to customer target.

Using the service

Using the service
Web browser interface Yes
Using the web interface Our solution is a Managed Service where we provide full management of the infrastructure and Clients have Administrator access to their discrete environment.
Clients have access either over Fixed Connection, VPN or Two Factor Authenticated access.
Access is at Microsoft Administrator level and as per mutual agreement.
Web interface accessibility standard None or don’t know
How the web interface is accessible Our solution is a Managed Service where we provide full management of the infrastructure and Clients have Administrator access to their discrete environment.
Clients have access either over Fixed Connection, VPN or Two Factor Authenticated access.
Access is at Microsoft Administrator level and as per mutual agreement.
Web interface accessibility testing None
API No
Command line interface Yes
Command line interface compatibility Windows
Using the command line interface Clients can carry out full Administrator task within their discrete Microsoft environment

Scaling

Scaling
Scaling available No
Independence of resources By careful planning, provisioning and management.
Usage notifications Yes
Usage reporting
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Number of active instances
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Virtual Machines with the ability to recover files
Backup controls Back-up's are taken based on a pre-defined and agreed schedule
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Availability SLA is 99.85%
Should SLAs not be achieved then refund is equivalent to the period of unavailability at rate of current payment.
Approach to resilience N+1 for all components as a minimum and further information available on request.
Outage reporting Alerts are provided via Email and SMS

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Active Directory restrictions on a very strict 'accessed as necessary' by the correctly accredited and authorised Administrators.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Castle are working towards achieving the ISO 27001 standard and are aligning our security policies and processes accordingly. This is further enforced by policies and processes from HM Cyber Essentials Scheme and the CESG Information Risk Management 10 Steps to Cyber Security regime.
Information security policies and processes Castle are working towards achieving the ISO 27001 standard and are aligning our security policies and processes accordingly. This is further enforced by policies and processes from HM Cyber Essentials Scheme and the CESG Information Risk Management 10 Steps to Cyber Security regime.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Management is most important and delivered to ITIL guidelines.
Full appreciation of risk and affect are evaluated with impact and contingency considered. All changes are referred to the Change Management Board made up of company directors.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We constantly assess threats and risk with reference to, and collaboration with our key security vendors. We always make full assessment of threat and risk and will take the necessary actions when required.
With 24x7 cover we are well placed to act if and when required.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We monitor systems 24x7 and constantly assess threats and risk with reference to, and collaboration with our key security vendors. We always make full assessment of threat and risk and will take the necessary actions when required.
With 24x7 cover we are well placed to act if and when required.
Incident management type Supplier-defined controls
Incident management approach Our Service Desk is run within ITIL guidelines and Incident Management is delivered under these guidelines.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Completely separate configured environment for each customer.
Discreet AD configuration.
Network Segregation

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £60 to £95 per person per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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