HIGHMETRIC UK LTD.

Investigative Case Services

We along with our partners provide the following services.
- Implementation Services
- Managed Services
- Support Services
- Training Services

Features

  • Solution Architecture and Design Services
  • Implementation Services
  • Manage Services
  • Reporting Services

Benefits

  • Improves case solvability rates
  • Helps with cost avoidance
  • Keeps investigators and case workers organized
  • Automates the investigator and case worker process'
  • Better transparency through powerful reporting
  • Keeps cases moving through our notification engine
  • Ensures that tasks and deadlines are met

Pricing

£38.00 to £225.00 a person an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@highmetric.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 2 0 6 0 1 8 5 7 4 2 7 9 4 3

Contact

HIGHMETRIC UK LTD. UK Public Sector Team
Telephone: 07506583977
Email: hello@highmetric.com

Planning

Planning service
Yes
How the planning service works
Our approach is to understand processes and objectives in great detail. We want to become your subject matter expert. For this to happen, during the design phase we will push to receive every piece of current documentation that depicts your current processes. Additionally, we will have you demonstrate all of your current software that manages the case processes and use cases so, we can better understand the current process. To this end, we will ask for agency acronyms and definitions before the workshops begin. We will ask to see your reports to understand what you are managing to. Additionally, we will introduce you to a client or two that had similar challenges to help you shape your approach and design of the software. Lastly, our subject matter experts will take your requirements and formulate the finest solution possible, taking into consideration the industry best practices where possible.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Column Case Management Software

Training

Training service provided
Yes
How the training service works
We provide end user and administrator training for Column Case Management.
Training is tied to specific services
Yes
Services the training service works with
Column Case Management Software

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
A documented, proven approach is taken to service onboarding which can include the migration of data from the incumbent system. As a omni-channel managed service the onboarding will include setup on our support system, chat, email and phone.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Column Case Management
  • Cyberark
  • Okta
  • Ping Indentity
  • Radiant Logic
  • Beyond Trust
  • Varonis

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We have an outstanding support team that proactively monitors your environment. Our support desk is open 24 hours 7 days a week. Additionally, some of our clients do not want to handle the day to day administration of an application so they pay for a managed service. We have provide production fail over and redundancy.

Service scope

Service constraints
No Service Constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Critical = 1 Clock Hour
High = 2 Business Hours
Medium = 2 Business Hours
Low = 2 Business Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We provide 24 by 7 standard support model.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Column Case Management, LLC

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£38.00 to £225.00 a person an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@highmetric.com. Tell them what format you need. It will help if you say what assistive technology you use.