KCOM Hybrid Cloud allows you to provision, use and manage cloud server resources through one single, easy-to-use portal.
Combining the bespoke, cost-effective nature of KCOM’s private cloud with the latest technology and scalability of the public Azure platform, you can seamlessly use both cloud environments under one service.
- Fully KCOM managed service or unmanaged versions available .
- Benefit from built-in virtual networking and load balancing
- Flexible service means resources can scale up or down.
- Monthly billing removes capex investment
- Built on enterprise class technology.
- Full visibility over cloud usage with custom alerts.
- Single outbound API for ease of integration.
- Role-based control integrates with LDAD plus 2FA for extra security
- Flexible deployment options gives the best value for your applications
- Removes capital outlay and investment with monthly billing
- Pay only for the resources consumed, reducing cost.
- More predictable billing and no more overprovisioning of resour.
- Spend less time on operational support and concentrate on development.
- Proactive monitoring catches problems before they occur.
- Benefits of Cloud and Software within a managed service environment
- Trusted partner to manage Cloud infrastructure and where required applications
£0 per unit per month
- Free trial available
KCOM GROUP PLC
|Service constraints||See https://docs.microsoft.com/en-gb/azure/ to determine applicable constraints based on buyers requirements.|
|System requirements||See https://docs.microsoft.com/en-gb/azure/|
|Email or online ticketing support||Email or online ticketing|
|Support response times||4 hour SLA|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
The SLA for any support related request is 4 hours.
There are however 2 levels available for the service management, a fully KCOM managed option and a self-managed option. In the KCOM managed option, resources such as virtual servers or storage are provision and looked after by KCOMs expert helpdesk. In the self-managed option customers have access to troubleshooting support and incident management, but the majority of the service will be self managed. Prices for managed and unmanaged resources are described in the pricing documents.
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||Users can choose the best onboarding process to suit them. Whether it's in-house training, online instructor led training, using the documentation to self learn or a combination of all three.|
|End-of-contract data extraction||Customer are able to remove their data at any time through the same means they uploaded. Either over their network, or by getting in contact with the KCOM support desk.|
|End-of-contract process||At the end of the contract customer can either carry on using the service and paying each month for any resources consumed. Alternatively they can choose to cease in which case the service will stop. After 30 days of contract termination the customer data will be deleted.|
Using the service
|Web browser interface||Yes|
|Using the web interface||
Manage and deploy services in a KCOM private datacenter, an Azure Public Datacenter, or a combination of both.
Numerous Alerts can be set up on common metrics such as CPU performance, network availability and many more. This can also be integrated with customer tools through RESTful API. For example, customers can be notified when a new VM is deployed so that an asset management register can be updated.
|Web interface accessibility standard||WCAG 2.0 AA or EN 301 549|
|Web interface accessibility testing||N/A|
|What users can and can't do using the API||The KCOM Hybrid Cloud API offers all of the operations of the cloud management platform through a complete RESTful API with navigable hyperlinks.|
|API automation tools||
|Command line interface||No|
|Independence of resources||KCOM uses best-of-breed enterprise technology that allows for flexible scaling and burstable resources to be allocated in case of performance spikes. KCOM monitor all performance on the platform and keep within very conservative thresholds. If any customer performance issues are detected remedial steps will be taken straightaway to mitigate performance issue.|
|Infrastructure or application metrics||Yes|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Microsoft Azure|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||
All data is encrypted at rest on the Private Cloud platform, and stored on self-encrypting drives.
For Azure services: http://download.microsoft.com/download/0/D/D/0DD8FB12-6343-4A50-80B2-545F2951D7AE/MicrosoftAzureDataProtection_Aug2014.pdf , https://docs.microsoft.com/en-us/azure/storage/storage-service-encryption
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||Any data stored|
|Backup controls||Backups are controlled and managed by KCOM in the managed option.|
|Datacentre setup||Single datacentre with multiple copies|
|Scheduling backups||Users contact the support team to schedule backups|
|Backup recovery||Users contact the support team|
|Data protection between buyer and supplier networks||
|Other protection between networks||For data in transit, Azure uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Microsoft datacenters. You can enable encryption for traffic between your own virtual machines (VMs) and your users. With Azure Virtual Networks, you can use the industry-standard IPsec protocol to encrypt traffic between your corporate VPN gateway and Azure as well as between the VMs located on your Virtual Network.|
|Data protection within supplier network||
|Other protection within supplier network||ACL Based Network Security Groups are also used. See https://azure.microsoft.com/en-us/blog/network-security-groups/|
Availability and resilience
|Guaranteed availability||See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745|
|Approach to resilience||Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/|
|Outage reporting||Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade|
Identity and authentication
|Other user authentication||
Azure Active Directory is Microsoft’s multi-tenant cloud based directory and identity management service. Azure-AD provides an affordable, easy to use solution to give employees and business partners single sign-on (SSO) access to thousands of cloud SaaS Applications like Office365, Salesforce.com, DropBox, and Concur. For application developers, Azure-AD lets you focus on building your application by making it fast and simple to integrate with a world class identity management solution used by millions of organizations. Azure-AD also includes a full suite of identity management capabilities including multi-factor authentication, device registration, self-service password management, self-service group management, privileged account management.
|Access restrictions in management interfaces and support channels||
Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Devices users manage the service through||Dedicated device on a segregated network (providers own provision)|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||17/06/2015|
|What the ISO/IEC 27001 doesn’t cover||
The Registered Scope is as follows:
Information security management system for the delivery of communications and associated technologies, products and services provided by the Group. The scope also covers the supporting functions within KCOM Group Services and activities carried out at Data Centres and Switch Sites throughout the UK including Hull, Reading, Bristol and Leeds in accordance with the Group Statement of Applicability Issue 7, dated December 2014.
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||29/09/2016|
|CSA STAR certification level||Level 3: CSA STAR Certification|
|What the CSA STAR doesn’t cover||Azure organization is covered by the CSA STAR certification|
|Who accredited the PCI DSS certification||NCC Group|
|PCI DSS accreditation date||12/12/2016|
|What the PCI DSS doesn’t cover||Our certification covers requirements 9 &12 for our Reading and Global Switch data centres and our HMRC Autopayments service. PCI DSS compliance is designed, built and assessed on a service by service basis. KCOM is experienced in providing consultancy to help customers to design and deliver PCI DSS compliant solutions on cloud platforms.|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
KCOM's approach to Security forms part of our overall Integrated Business Systems Management scheme. The Company Secretary is responsible at Board level for Information Security and ensuring that our ISO/IEC 27001 accreditation is maintained and enforced. The Information Security policy is a top down approach within KCOM with Business Areas having responsibilities for Information, Network and Customer Data relating to their operational areas. The policies and procedures define access restrictions to all of our IT systems, networks and stored data.
The practical policies and processes start with our Integrated Business Management Systems Manual which defines the Information Security Management system as a key part of our business. The Information Security Awareness process requires that all staff and contractors are periodically trained and assessed on their familiarity with KCOM's ISO27001 Information Security policies and processes. Individual contracts and services will have a specific Security Plan defining the specific measures which will apply to the contract or service.
All employees are responsible for Information Security and are trained in reporting suspected breaches to our IMS team who will identify risks and actions to minimise any such breaches.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape.
Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
When providing the Antimalware solution for Virtual Machines, Azure is responsible for ensuring the service is highly available, definitions are updated regularly, that configuration through the Azure Management Portal is effective and that the software detects and protects against known types of malicious software. MCIO-managed hosts in the scope boundary are scanned to validate anti-virus clients are installed and current signature-definition files exist.
Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Microsoft has developed robust processes to facilitate a coordinated response to incidents.
• Identification – System and security alerts may be harvested, correlated, and analyzed.
• Containment – The escalation team evaluates the scope and impact of an incident.
• Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.
• Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.
• Lessons Learned – Each security incident is analyzed to protect against future reoccurrence.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||VMware|
|How shared infrastructure is kept separate||
KCOM uses best practice for any enterprise class vendor deployed in the environment. All customers are logically separated so that no cross-contamination can occur. All actions are logged in a separate system enabling full audit trail of any changes made to the environment.
Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx
|Price||£0 per unit per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Free trials are available on request and designed bespoke depending on customer requests. Usually this entails a 30-60 day trial of putting customer production services on the environment, with full technical support to train and educate how best to use the solution.|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|