IT Lab Limited

Microsoft Dynamics 365 Consultancy, Implementation and Support

IT Lab can provide health check, design, implementation and ongoing support of Microsoft Dynamics 365. We help organisations to safely migrate to Dynamics 365. Our Dynamics365 support includes helpdesk, user assistance, incident and problem management, licence support, health monitoring, capacity management, &more, ensuring a seamless and highly effective ERP solution.

Features

  • Reliable Dynamics 365 Consultancy, Implementation and Support services
  • Business Case and Digital strategy support for Dynamics 365
  • Configuration and customisation of Dynamics 365
  • Integration of additional solutions with Dynamics 365
  • Development, deployment, operation and admin/user training
  • Tailored Dynamics365 consultancy services or a full lifecycle project engagement
  • Dynamics 365 support with clearly defined Service Level Agreements

Benefits

  • Gain access to Microsoft Dynamics 365 experts
  • Determine whether Dynamics 365 fits your business needs
  • Achieve clearer vision for your organisation’s CRM and Dynamics365 programme
  • Gain a Dynamics365 solution blueprint to guide successful implementation
  • Improve Dynamics 365 performance, usability, management and security
  • Reduce both costs and time spent on Dynamics 365 maintenance
  • Improve operational efficiency and increase end user productivity
  • Maximise benefits of Dynamics 365 and realise value sooner

Pricing

£2 to £40 per user per month

Service documents

Framework

G-Cloud 11

Service ID

3 2 0 4 4 6 3 7 1 5 1 0 9 7 4

Contact

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service Yes
How the planning service works When architecting infrastructure solutions, our starting point is your business, your challenges, your objectives. Our focus is on enabling productivity, removing high cost investment cycles and increasing flexibility. When designing a technical solution, we consider all the technical and practical implications, including how users access applications and data; along with the available or required connectivity and networking. We will assess the comparative benefits of on premise infrastructure versus fully cloud based or hybrid solutions. This will include a range of specific considerations such as security, data retention, data protection, resilience, integration – and, of course, cost. Our design teams will draw-up an intelligent solution that brings elegance as well as effortlessness to your business.
Planning service works with specific services Yes
Hosting or software services the planning service works with Azure

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works IT Lab provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by the 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service are supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by Network & Security virtual team which is a crucial part of Cloud based services.

The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs day to day service and acts as your primary contact.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels IT Lab's 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. We provide 3 service offerings: Dedicated help desk (starting at £20 per user, per month), Shared service desk starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £2 to £40 per user per month
Discount for educational organisations No

Service documents

Return to top ↑