100 Percent IT Ltd

100 Percent IT Public Cloud Compute for Government - Built on VMWare (Official over internet)

100 Percent IT's Public Cloud Compute for Government provides virtual servers and storage on our secure, resilient UK-based infrastructure with 100% up-time SLA.

Features

  • All data stored in the UK, resilient across multiple datacentres
  • Fast SSD backed storage
  • ISO27001 managed infrastructure with 24/7 UK support
  • Very low or no contention for resources
  • Windows licences available
  • Easy migration in and out
  • VPN and private access circuits available for remote access
  • PSN compliance available on request
  • Security-cleared staff available

Benefits

  • UK-based team avoids Data Sovereignty issues
  • High-performance storage and high availability with the latest technology
  • Easily flex services up and down in line with demand
  • Consistent performance through low contention supports demanding workloads
  • Windows or Linux instances with choice to use own licences
  • Ability to deploy virtual servers in minutes
  • Open source platform allows low pricing
  • PSN compliance provides enhanced security
  • Able to process sensitive information

Pricing

£6.70 per virtual machine per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 1 9 3 0 8 1 2 4 0 0 1 3 1 6

Contact

100 Percent IT Ltd

Alan Platt

+44 (0) 1635881881

alan.platt@100percentit.com

Service scope

Service constraints
No constraints
System requirements
No specific systems requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to acknowledge all tickets within 5 minutes of submission. An engineer aims to respond to tickets within 4 hours during business hours. For customers without a 24/7 support contract, Engineers aim to respond to tickets within 24 hours at weekends.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support response target time - for emergencies, we aim to respond within 1 hour.
For non-critical outages, we aim to respond within 4 hours.
Escallation path - if the fault cannot be resolved within the target time specified, 100 Percent IT will initially escalate to an on-call senior technician and then to a director.
Managed support and monitoring services are available on request.
We provide a named technical account manager for all G-Cloud customers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Migration from existing services to 100 Percent IT's Public Cloud can be carried out by our technicians. We are also able to provide training and support on request.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers can download their data prior to the end of the contract. Alternatively, customer data can be downloaded onto a hard disk drive.
End-of-contract process
The customer has the ability to download their data at any time during the contract and this is included in the price.
The customer has the ability to make a snapshot of each entire virtual server and download the snapshot at any time.
Customers can also request that their data is delivered on physical disk.

Using the service

Web browser interface
Yes
Using the web interface
Full management of the Public Cloud can be carried out through our web interface.
This includes management of storage, management of networks, creation and management of server snapshots.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
N/A
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
All functions that can be carried out through the web interface can be carried out through the API.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Management of the service is possible through the VMWare command line client interface.

Scaling

Scaling available
No
Independence of resources
Each account is given a quota that prevents excessive consumption of resources. Physical server resources are contended at very low rates or totally un-contended. This means that our virtual CPU cores have performance closely comparable with the underlying physical cores and the platform provides consistent performance even under demanding loads.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
Virtual Machines
Backup controls
By default the 100 Percent IT Public Cloud for Government built on VMware backs up instances four times per day and stores the data in the same data centre plus backs up instances to a different data centre once per day. Data is kept for two weeks by default. In addition users can create, manage and use their own VMware snapshots through the web interface.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Single datacentre with multiple copies
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The service is guaranteed to operate 24 hours per day, 365 days per year. If the service level does not meet the Service Level Objectives set out in the SLA, we will provide the customer with a 100X Service Credit, subject to any limitations of this SLA.
Approach to resilience
Management infrastructure is either doubly redundant and compute servers always have sufficient hot-standby capacity to cope with simultaneous host server failures.

The system uses redundancy within a data centre for storage of customer data and can optionally store data redundantly across multiple geographically diverse data centres that are over 80km apart.

Internet access is provided via multiple independent Tier 1 transit providers.

Full details are available on request.
Outage reporting
In the event of any problems, we send an email alert to affected customers with the reason for the outage and expected recovery time.

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is restricted to management interfaces using username and password authentication integrated with Active Directory. Web interfaces and APIs are only accessible via TLS-encrytped connections.

Support requests can be created via a TLS-encrypted connection to a support web interface after logging in with a username and password.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau (UKAS accredited)
ISO/IEC 27001 accreditation date
08/05/2017
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
28/03/2017
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Auditing is not currently covered by STAR certification.
PCI certification
Yes
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
22/02/2017
What the PCI DSS doesn’t cover
N/A
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
The ISO27001 Information Security Standard has been incorporated into 100 Percent IT's corporate governance. Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Servers are configured and managed using a scripted automation systems to eliminate human error and ensure repeatability. The configuration is tested in development before deployment to production systems.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Additionally, 100 Percent IT is a member of the EGI federation. Any security vulnerabilities identified by any members of the federation are assessed and all members are notified as appropriate. Security patches are deployed to a development and testing platform and then deployed to production once tested and validated.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Monitoring of anomalous usage patterns, including high levels of bandwidth / CPU loading is performed to automatically highlight unusual activity.
We perform log analysis on centralised log servers to detect unauthorised brute-force access or any prohibited behaviour that matches pre-defined heuristics.
We typically respond to a compromise within 1 hour to eliminate the vulnerability. Customers will be informed of any intrusion.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Additionally, we comply fully with the process defined by EGI CSIRT. Incidents are immediately reported to the local ECI CSIRT security response team. The compromised host or VM is isolated and affected customers informed. The compromised host or VM is analysed to understand the source and cause of the incident, the effected credentials and services and possible implications for the infrastructure. Following this, and incident closure report is sent, including lessons learned and resolution.
User can report incidents through normal support channels.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
VMWare handles separation of user instances. User access to storage is authenticated by VMWare, as is access to management services via either API or web interface.

On request we can also supply dedicated hardware for users.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Equipment used for GCloud hosting is located in Equinix datacentres.
Equinix is a Corporate Participant in the European Code of Conduct for Energy Efficiency in Data Centres programme. They recently won an award from the COC for adopting innovative technologies to improve data centre energy efficiency and reduce energy consumption.

Pricing

Price
£6.70 per virtual machine per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free trials would typically be one month and can be customised based on customer requirements.

Service documents

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