Atom Content Marketing Ltd

Business Advice Resource Centres

The Business Advice Resource Centres are ready-made online libraries of business content covering start-up, marketing, legal, IT and finance issues, plus business sector information. They are designed to help you provide useful information and guidance to your SME clients and prospects and are fully customisable.

Features

  • Articles, guides, FAQs, case studies, toolkits and checklists
  • News and blogs
  • Ongoing content maintenance processes
  • Access to Google Analytics to monitor engagement
  • Custom domain or sub-domain
  • Client branding and content
  • Access to CMS to edit and customise

Benefits

  • Provide clients and prospects with online business support
  • Market your services
  • Add your own content eg events, articles etc
  • Customise with your branding
  • Add display ads
  • Drive newsletter sign-ups
  • Feature your advisers
  • Add your social media feeds
  • Embed calls-to-action within the content

Pricing

£15750 to £26250 per licence per year

Service documents

G-Cloud 11

319252744044844

Atom Content Marketing Ltd

Lisa Williams

07714243638

lisa.williams@atomcontentmarketing.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Customisation limited to platform template
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hours within working week (Mon-Fri, 9am-5pm)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide an account manager and access to our production team who will provide support as required.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training and full documentation. Onsite training available if required.
Service documentation No
End-of-contract data extraction Data such as the user's own copy or blog can be extracted by the user and by Atom as required. At the end of the contract the client site is deleted from the Resource Centre platform and inaccessible thereafter.
End-of-contract process At the end of the contract the client site is deleted from the Resource Centre platform. There is no additional cost associated with this.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All features available on both mobile and desktop
API No
Customisation available Yes
Description of customisation A range of customisation options available including layout, colours, logo, copy, featured content, calls to action banners, social media feeds, news, blogs and articles.
We provide access to the CMS along with helpful guides to edit and customise your own Business Advice Resource Centre/s.
Key staff will be granted access to customise.

Scaling

Scaling
Independence of resources Hosting solution scalable as required

Analytics

Analytics
Service usage metrics Yes
Metrics types Google Analytics reports
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Physical access control
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Other than content, there is no other 'data' uploaded to the system. For example we do not collect email addresses or other personal data. Users can extract their uploaded content directly from the CMS.
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our hosting solution SLA guarantees 99.99% uptime. Maintenance updates may be required from time to time but these will be carried out outside of working hours and notified in advance.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The service provides open access web browsing and secure access for administrator access. Role based access control.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach IT security is reviewed annually and regularly discussed with our IT support company Signal Networks.
Information security policies and processes Employee onboarding process and training followed by regular reviews. We have a nominated DPO who is responsible for privacy and data protection. Policies available on company website.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our production team track all new components alongside our development team. All new components are subject to a rigorous testing and sign-off process.
Vulnerability management type Undisclosed
Vulnerability management approach The underlying Drupal technology has a dedicated security team; Atom's development team pro-actively monitors security alerts and applies updates as needed.
Protective monitoring type Undisclosed
Protective monitoring approach Potential compromises are proactively monitored by our development team and notified to our head of production. The potential compromise will be assessed immediately and dealt with accordingly. In the case of high-risk compromises these may be dealt with immediately by the development team without referral to the head of production.
Incident management type Undisclosed
Incident management approach All incidents reported to head of online production by phone or email. Head of online production notifies development team and manages accordingly. All clients notified in writing (by email) of any significant incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15750 to £26250 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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