Clearview

infoboss data management

The infoboss data management software platform provides a means to collect, organise and categorise data from multiple sources into a central repository, providing data governance, quality, GDPR compliance, audit, alerting and advanced search capabilities.

Built on Elastic Search, the platform is scalable, quick to setup and very easy to use.

Features

  • Collect structured and unstructured data into one repository
  • Automated personal data categorisation, redaction and anonymisation on load
  • Interfaces to multiple data sources: e.g. databases, email, documents
  • Comprehensive audit logging and monitoring
  • Messaging API for custom interfaces
  • Simple search-engine based query and data analysis
  • Massively scalable using Elastic Search technology
  • Automate quality and compliance rules on data load
  • Control and audit data flows to external systems and partners
  • Alert stakeholders whenever an exception occurs

Benefits

  • Rapid ROI: simple setup and configuration with minimal training required
  • Deploy to private cloud or on-premise
  • Embed GDPR data protection by design and other compliance requirements
  • Improve the quality of data from data collection to analysis
  • Produce redacted GDPR data subject access request data reports
  • Easily integrate to and from other systems using APIs
  • Process data from databases, document folders, email systems and more
  • Easy to use even for non-technical people
  • Enforce GDPR data retention strategies and other compliance rules
  • Discover and act on data anomalies as they happen

Pricing

£1197 per instance per month

  • Education pricing available

Service documents

G-Cloud 10

318901649344778

Clearview

Mark Hobart

01905 679820

mark.hobart@clearviewbusiness.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None.
System requirements None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Responses are within a business working day i.e. Monday to Friday 9am-5pm (excludes public holidays in the UK). Weekend support can be provided if required for an extra charge.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The Clearview Support (help desk) Team provides a phone and email support service that operates a risk-based triage process to enable an agreed prioritisation for all support requests. This is based on the impact to the client and also the severity of the issue as defined by the customer reporting the issue. This risk assessment will produce a priority level that informs the resolution plan. Software issues (e.g. bugs, defects, requests for change) are reviewed and verified by the product and service teams. Once reviewed, the issue is given a severity which controls the time of a resolution.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Once we commission your software environment for you, we provide full on-site training and consultancy on the configuration and use of the system. This training is normally sufficient to enable users of the system to immediately become productive using it.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The system has a CSV export that can be used to easily export data from the system in a structured format. Custom bulk downloads in other formats can also be provided on a time and materials basis.
End-of-contract process The customer can export the data themselves using the CSV extract format. All other bespoke data extracts are chargeable.

Once data has been extracted prior to the end of the contract, the service is then decommissioned and the data securely removed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Although not officially certified to any accessibility standard the Clearview application has been designed to use general purpose accessibility techniques within the interface.
Accessibility testing None.
API Yes
What users can and can't do using the API The API is used for the import and export of data to and from the system.
It utilises the RabbitMQ messaging technology for this purpose.

Other techniques for importing data are supported such as native database drivers, document folder parsers, CSV file handlers, email system parsers and custom application API gateways such as those available via social media platforms and other SaaS based applications.

Simple export mechanisms via CSV extracts are also supported.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Infoboss is a toolkit for collecting data and running rules against that data. The data collectors can be configured to run to a schedule to constantly ingest data into the system and automate the categorisation, redaction and anonymisation of the data on load. The rules for this along with rules for quality checking, data retention and adherence to data subject rights are all configurable.

The system can be trained to find and report on data patterns and anomalies as they happen.

Scaling

Scaling
Independence of resources Each customer has their own virtual server environment. The software supports single node or clustered deployments. The latter affording the customer enhanced performance and resilience.

Analytics

Analytics
Service usage metrics Yes
Metrics types A full system audit log is maintained for logins and system updates. This is accessible for all users with appropriate rights from within the software.
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Infoboss Limited

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach All data that is kept in storage or backups/archives are encrypted using Azure's 256-bit AES encryption.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There are a variety of ways of users exporting data from the system. The most popular is to use the various views configured within the system to export the data to CSV format for use within third party reporting tools.

Within the system screens can be cut and pasted to desktop productivity applications such as MS Excel, but also reports can be exported to MS Excel and PDF (and in some cases MS Word).
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats Any custom import formats are available but would be chargeable.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft (Azure platform) guarantees external connectivity at least 99.95% of the time.
Approach to resilience Microsoft Azure instances are stored in a regional data centre. This means that the data is stored in either the North or Western Europe region (North = Ireland, West = Netherlands) as a primary location. The servers are then replicated to the other regional data centres so that in the event of a failure or disaster, the servers will be available from the backup location.

UK data centre locations are also available.
Outage reporting Outages are reported to our internal Azure dashboard and also emailed to our support teams for action.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Only users that have been setup with a unique username and password within the software can log into the system. Login attempts are stored in the audit logs within the software and only authenticated users can access the system.
Access to the administration settings within the application is limited to the system administrator. Other users can only access settings and services allowed by the administrator.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISO Quality Services Limited
ISO/IEC 27001 accreditation date 13/11/2014
What the ISO/IEC 27001 doesn’t cover Not applicable. All aspects of the service delivery are covered.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Clearview are ISO 27001 certificated and independently audited annually to ensure continued compliance with this standard.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Clearview host virtual servers in the Microsoft Azure network. All virtual servers are built from a basic template with only the required ports and services available. Once the Clearview software is installed on the virtual server, the remaining ports and services are then enabled for the software to function. This configuration keeps risk of attack to a minimum. Clearview regularly reviews service performance and reviews recommendations arising from monitoring of the virtual servers. Any issues arising are developed into an action plan and delivery tracked through our own action management software.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Clearview employee a third-party Microsoft Azure specialist company to monitor the virtual servers hosted in the Microsoft Azure network. The third-party company assess and monitor the servers for vulnerabilities and operating system patch management. This is reported back to Clearview through regular meetings, email notifications and support ticketing systems. New virtual servers are deployed with the latest operating system security updates and hot fixes along withthe latest versions of the Clearview software.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Clearview outsource the monitoring of the Azure servers to a third-party Microsoft Azure specialist company who proactively monitor the servers.
If an issue is identified the following broad process is followed.
- identification
- Containment - ensuring data is safe
- Eradication
- Recovery - includes application of fixes
- Lessons learned.
Alerting of an issue may happen straight away. The response is then governed by the support SLA which is within a working day.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Clearview outsource the monitoring of the Azure server to a third-party Microsoft Azure specialist company who have their own incident management process. This essentially flows as below...
- identification
- Containment - ensuring data is safe
- Eradication
- Recovery - includes application of fixes
- Lessons learned.
Users report incidents via our help desk and for all user reported incidents a full report is provided at the end of the process. Whilst in progress updates on current status is provided via the help desk.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1197 per instance per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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