MDS Technologies Limited

Sophos Security Solutions

MDS Technologies provide a fully managed service for implementing and managing Sophos security solutions. The Sophos Central platform provides one unified console to manage the suite of security solutions which includes: Sophos Intercept X, Sophos Endpoint Protection (Antivirus). Sophos Email Scanning, Sophos XG Firewall, Sophos Cloud Optix, Sophos Mobile Security

Features

  • Via Sophos Gold Partner
  • Deep learning and AI provides intelligent insights
  • Full management of Sophos Central portal if required
  • Intuitive dashboard
  • Sophos Certified Engineers and Architects

Benefits

  • One supplier for consultancy, design, implementation and support
  • Identifies never before seen threats
  • Global leader in network and endpoint security
  • Synchronised security - enabling your security products to work together

Pricing

£2.38 to £53 a user a year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

3 1 8 2 9 2 2 7 3 9 2 1 1 6 7

Contact

MDS Technologies Limited Ben Grantham
Telephone: 01225 816280
Email: sales@mds.gb.net

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Sophos Central
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • Customers will require appropriate network connectivity
  • Customer responsible for data security over their connectivity method

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Tickets are responded to on a priority basis. We aim to respond to ALL initial questions within 15 minutes during normal business hours (7:30-17:30 Mon-Fri).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
MDS' standard support includes Project Managers, Service Delivery Managers, Technical Account Managers, Support Engineers Monday-Friday between the hours of 7:30-17:30. We aim to respond to ALL incidents and requests within 15 minutes, with a priority on resolving P1 incidents.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customers on-boarding the service with MDS Technologies will need a project which manages their entry or exit, the scope of which will depend on the entry/exit parameters. The price for this will be by application and use the SFIA day rates appropriate to the work being completed. As part of the on-boarding process customers will be provided with the following:
- information on the ordering and invoicing process:
- how to terminate your contract
- after sales support
Service documentation
No
End-of-contract data extraction
Sophos is a security element and will only hold user data. This can be extracted from the system and then deleted at the end of the contract.
End-of-contract process
1) Deliberate end of the contract. Sophos Security solutions are subscription services which can only be legally used when in contract. If the customer no longer requires the use of Sophos then they must uninstall the software from all protected computers. At this point, no further protection is offered by Sophos, no new data will be entered into Sophos Central portal.

2) Accidental end of the contract. In the event of a renewal being missed but the service still being desired, the customer should enter an immediate discussion with Sophos Sales to discuss options around continued use of the service. Sophos will not immediately close the portal as this would prevent legitimate mistakes from being corrected. Protection will continue to run for a short grace period, again to enable accidental lapse in contract to be rectified.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Minor interface differences to display content appropriately on each device.
Service interface
No
API
Yes
What users can and can't do using the API
Sophos Central provides SIEM API capability to enable Event Reporting to be collected in a 3rd party SIEM solution / Security Dashboard.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Sophos Central is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity/performance.

Analytics

Service usage metrics
Yes
Metrics types
The reporting lists the number of users this has been sent to and their specific individual behaviours.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Sophos

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
User data is not held in Sophos Central. The only data retained is status (e.g. usernames from AD sync, machine names) and events (e.g. malware detected on PC at time). Report data can be exported in various formats on demand, SIEM event data can be exported on schedule.
Data export formats
  • CSV
  • Other
Other data export formats
Report data can be exported in PDF formats
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Communication from the client to the Cloud is performed over HTTPS to secure the data and to enable the client to trust the server.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
All stored data is encrypted and all applications are secured and running on secured operating systems.

Availability and resilience

Guaranteed availability
Every piece of data is stored in database clusters that is, at a minimum, triplicated. Event-driven clustered replication, with a replication factor of at least three, ensures two database instances in our cluster can fail and data will still remain available. Being event-driven, any database change is immediately pushed to all instances in the cluster, rather than changes being replicated on a schedule, making sure that even when an instance fails, the full dataset is available on failover instances.
Approach to resilience
Each instance of a database is supported with its own storage volume which is snapshotted hourly. These instances are transient, with only the storage volumes persisting. This enables us to destroy database instances without fear of data loss thanks to the cluster replication factors. Vulnerabilities in database applications, operating systems can be rapidly addressed without data loss.
Outage reporting
Real-time status information is available at centralstatus.sophos.com and via email alerts sent the Sophos Central administrator.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
A number of pre-defined administrative roles can be assigned to admins that can restrict access data as well as restrict them from making changes to settings and configurations.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
03/11/2017
What the ISO/IEC 27001 doesn’t cover
MDS' risk assessment process has highlighted that the following area of ISO27001 is out of scope: 14.2.7 Information Systems: Outsourced Development
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
28/10/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Nothing
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • PSN Connection Certificate

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Cyber Essentials Plus
Sophos regularly undergoes SOC Type 1 auditing and can provide access to the report under NDA. SOC Type 2 auditing is currently in progress.
Information security policies and processes
We follow the policies and procedures laid down in ISO 27001:2013 standard. In particular, our Information Security Management System contains all of the policies that support our security management approach. Our Information Security Policy provides the highest level policy statements which is supported by a comprehensive Acceptable Use Policy which all staff must sign before being granted any system/Network access. Additional policies cover key areas including Security Incident Management, Management Review, Document Control, Data Protection, Access Control, Business Continuity, Encryption, Patch Management and Auditing. As part of our Service Implementation Process we carry out a pre-handover security audit to ensure that we have met the required MDS Security standards as well as any specific customer security requirements which have been agreed. All of the above is supported by an extensive internal and external (UKAS accredited) Audit programme which ensures that we maintain the high level of security standards laid down in our processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The components of your services are tracked through their lifetime
changes are assessed for potential security impact
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Operational security processes are confidential
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Operational security processes are confidential
Incident management type
Supplier-defined controls
Incident management approach
Operational security processes are confidential

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.38 to £53 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free 30 days trials are available for Sophos Central Products. Where there is user count for a product free trials are limited to 100 users for 30 days.

Service documents