Beyond Systems Limited

Beyond Cloud E-Business Archive Application Service

The Beyond “Cloud E-Business Archive Application” is a product designed for any organisation that is moving from Oracle E-Business on to another ERP platform but still has a requirement to retain and query their old data for several years.

Features

  • Archive old E-Business data for reference
  • Archive old E-Business data for freedom of information queries
  • Easy to query archive data
  • Each to build ad-hoc queries

Benefits

  • Securely store archive data
  • Query old data
  • Backed up
  • User friendly query interface
  • Available as required

Pricing

£15000 per instance per year

Service documents

G-Cloud 11

318036218912188

Beyond Systems Limited

Mark Daynes

08450940998

mark.daynes@wegobeyond.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Constrained by the Oracle Database As A Service Cloud which can have planned maintenance arrangements.
System requirements Oracle Database As A Service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times During working hours Mon-Fri 9.00 -17.00 - questions are acknowledged same day. Response times are rolled forward to the next working day if raised at weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels For all applications Beyond will provide a basic level of software support during business hours (excluding public holidays and the period between Christmas Day and New Years’ Day), Monday to Friday, 09.00am-5.00pm.
The customer will be expected to provide 1st line support and a documented scenario will need to be produced and reported to Beyond for investigation. Should the customer spawn a fault investigation that is subsequently not proven not be a software error, then Beyond reserve the right to charge for that time consumed to aid the customer investigation.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started At the start of the engagement a feasibly study will be carried out prior to the engagement to ensure the customer setup is compatible with our software and a custom on-boarding plan will be built. Operator training included. User documentation is provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Once the contract ends, the service will be deleted along with the data. For applications that hold users data, an extraction process will be agreed with the user prior to the contract end date where a charge will be agreed.
End-of-contract process At the end of the contract the cloud service will be terminated which is included in the cost. Additional charges will be agreed for any data extraction required at the termination.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.1 AAA
Accessibility testing Oracle regularly conducts testing to ensure that the user interfaces are perceivable, operable and understandable by people with range of abilities. Continually testing coding, visual operation, manual operations, too-assisted operations across people with and without disabilities.
API No
Customisation available Yes
Description of customisation Customers can write their own queries and query screens through Oracle SQL Developer and Oracle Application Express.

Scaling

Scaling
Independence of resources We do not provide the hosting services. The hosting services are provided by Oracle and this is their guarantee with the user. Our service is not shared between other users.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Data at rest is held on an Oracle Hosting Service and this is protected by Oracle's own standards.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach The application allows the user to build their own data extracts in typical formats e.g CSV, PDF
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks The data protection between buyer and supplier is controlled by third party hosting providers but this is usually - TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network The data protection within the supplier network is the responsibility of the third party hosting providers but usually this is not encrypted.

Availability and resilience

Availability and resilience
Guaranteed availability The application can be available 24 hours per day but on occasion the Database provider, Oracle, will need to take short service intervals to apply patch and security updates. Where necessary, Service Levels and outcomes will be agreed with the customer prior to any engagement. Under such circumstances, we would be happy to discuss Financial Recompense Models.
Approach to resilience Available on request
Outage reporting Email alerts and/or telephone calls to impacted customers

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted in management interfaces and support channels by roles within the application to ensure only those authorised can access the system
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Our security governance aims to be compliant with ISO:27001:2013
Information security policies and processes Beyond have a written security policy available on request.

Security roles are assigned to specific individuals with their defined responsibilities, including access security as well as the network.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All change is governed by a Change Management Board.
A configuration and change management log tracks all changes needed and the reason, plus the person responsible for making the change. All change must be approved by our Project Manager and this approval date is recorded in the configuration log. All technical changes are controlled by source control system so we are able track any change that has triggered an error.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Monitoring and assessment is a continual process and we deploy counter measures before potential threats arise.

We work closely with Oracle who advise of potential threats and patches as they are identified.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitoring and assessment is a continual process. We work closely with Oracle who advise on any potential threats when they arise.

All potential compromises are dealt with as urgent and requiring immediate assessment and resolution.
Incident management type Supplier-defined controls
Incident management approach At the start of the engagement the incident management process is agreed with the customer along with how they wish to report incident as well as how they wish reports to be issued to them.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15000 per instance per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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