EPiServer Digital Experience Cloud™ WCM (CMS)
EPiServer's Web Content Management platform "Digital Experience Cloud™" enables editors and marketers to create and experience content simultaneously. They see exactly what your audience will see, on any device, screen size or context. High availability, high performance and scalable, offering connectivity with cloud services and existing systems.
Features
- Elastic scaling to support traffic peaks and bursts
- Based on the latest Microsoft cloud technology, Azure Web Apps
- Optimal performance via a content delivery network (CDN)
- Separate environments for integration/test, preproduction and production
- Best-of-breed services from vendors via connectors and add-ons
- 24x7x365 global operations, maintenance and support
- Detailed online reports on website and transaction performance
- Proactive application and end-user experience monitoring
- Data backup and retention
- DDOS mitigation (passive and active options)
Benefits
- SLA guarantee on your web site being up and running
- Unlimited number of EPiServer web sites
- Unlimited number of web site users
- Includes EPiServer Find enterprise search product
- Lower TCO with a fully managed service
Pricing
£3,400 an instance a month
- Minimum contract period: Year
- Excluding VAT
Service documents
Request an accessible format
Framework
G-Cloud 8
Service ID
3 1 7 1 2 3 3 4 2 9 8 8 1 9 4
Contact
CDS
Jonathan Astin
Telephone: 07904 570073
Email: jonathan.astin@cds.co.uk
Support
- Support service type
-
- Service desk
- Phone
- Support accessible to any third-party suppliers
- Yes
- Support availability
- 24/7/365 on platform and event management
- Standard support response times
- Start time for Major incidents (e.g. Website down) 30 mins; Target Resolution Time 2 hours
- Incident escalation process available
- Yes
Open standards
- Open standards supported and documented
- Yes
Onboarding and offboarding
- Service onboarding process included
- Yes
- Service offboarding process included
- Yes
Analytics
- Real-time management information available
- Yes
Cloud features
- Elastic cloud approach supported
- Yes
- Guaranteed resources defined
- Yes
- Persistent storage supported
- Yes
Provisioning
- Self-service provisioning supported
- No
- Service provisioning time
- 3 days
- Service deprovisioning time
- 3 months contract notice
Open source
- Open-source software used and supported
- No
API access
- API access available and supported
- Yes
- API type
- .NET libraries, RESTful services and Javascript (for UI extensibility)
Networks and connectivity
- Networks the service is directly connected to
- Internet
Access
- Supported web browsers
-
- Internet Explorer 10+
- Firefox
- Chrome
- Offline working and syncing supported
- No
- Supported devices
-
- PC
- Mac
- Smartphone
- Tablet
Certifications
- Vendor certification(s)
-
- EPiServer is a Microsoft Gold Partner
- EPiServer Partner of the Year 2014
Data storage
- Datacentres adhere to the EU code of conduct for energy-efficient datacentres
- Yes
- User-defined data location
- Yes
- Datacentre tier
- TIA-942 Tier 4
- Backup, disaster recovery and resilience plan in place
- Yes
- Data extraction/removal plan in place
- Yes
Data-in-transit protection
- Data protection between user device and service
- Data protection within service
- Data protection between services
Asset protection and resilience
- Datacentre location
- Data management location
- Legal jurisdiction of service provider
- EU
- Datacentre protection
- Yes
- Data-at-rest protection
- Secure data deletion
- Other secure erasure process
- Storage media disposal
- Other destruction/erasure process
- Secure equipment disposal
- Yes
- Redundant equipment accounts revoked
- Yes
- Service availability
- 99.9%
Separation between consumers
- Cloud deployment model
- Public cloud
- Type of consumer
- Anyone - public
- Services separation
- Yes
- Services management separation
- Yes
Governance
- Governance framework
- No
Configuration and change management
- Configuration and change management tracking
- Yes
- Change impact assessment
- Yes
Vulnerability management
- Vulnerability assessment
- Yes
- Vulnerability monitoring
- Yes
- Vulnerability mitigation prioritisation
- Yes
- Vulnerability tracking
- Yes
- Vulnerability mitigation timescales
- Yes
Event monitoring
- Event monitoring
- Yes
Incident management
- Incident management processes
- Yes
- Consumer reporting of security incidents
- Yes
- Security incident definition published
- Yes
Personnel security
- Personnel security checks
Secure development
- Secure development
- Yes
- Secure design, coding, testing and deployment
- Yes
- Software configuration management
- Yes
Supply-chain security
- Visibility of data shared with third-party suppliers
- Yes
- Third-party supplier security requirements
- Yes
- Third-party supplier risk assessment
- Yes
- Third-party supplier compliance monitoring
- Yes
- Hardware and software verification
- Yes
Authentication of consumers
- User authentication and access management
- Yes
- User access control through support channels
- Yes
Separation and access control within management interfaces
- User access control within management interfaces
- Yes
- Administrator permissions
- Yes
- Management interface protection
- Yes
Identity and authentication
- Identity and authentication controls
External interface protection
- Onboarding guidance provided
- Yes
- Interconnection method provided
Secure service administration
- Service management model
Audit information provision to consumers
- Audit information provided
- Data made available by negotiation
Secure use of the service by the customer
- Device access method
- Service configuration guidance
- Yes
- Training
- Yes