This G-Cloud 8 service is no longer available to buy.

The G-Cloud 8 framework expired on Friday 28 July 2017. Any existing contracts with CDS are still valid.
CDS

EPiServer Digital Experience Cloud™ WCM (CMS)

EPiServer's Web Content Management platform "Digital Experience Cloud™" enables editors and marketers to create and experience content simultaneously. They see exactly what your audience will see, on any device, screen size or context. High availability, high performance and scalable, offering connectivity with cloud services and existing systems.

Features

  • Elastic scaling to support traffic peaks and bursts
  • Based on the latest Microsoft cloud technology, Azure Web Apps
  • Optimal performance via a content delivery network (CDN)
  • Separate environments for integration/test, preproduction and production
  • Best-of-breed services from vendors via connectors and add-ons
  • 24x7x365 global operations, maintenance and support
  • Detailed online reports on website and transaction performance
  • Proactive application and end-user experience monitoring
  • Data backup and retention
  • DDOS mitigation (passive and active options)

Benefits

  • SLA guarantee on your web site being up and running
  • Unlimited number of EPiServer web sites
  • Unlimited number of web site users
  • Includes EPiServer Find enterprise search product
  • Lower TCO with a fully managed service

Pricing

£3,400 an instance a month

  • Minimum contract period: Year
  • Excluding VAT

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 8

Service ID

3 1 7 1 2 3 3 4 2 9 8 8 1 9 4

Contact

CDS Jonathan Astin
Telephone: 07904 570073
Email: jonathan.astin@cds.co.uk

Support

Support service type
  • Service desk
  • Email
  • Phone
Support accessible to any third-party suppliers
Yes
Support availability
24/7/365 on platform and event management
Standard support response times
Start time for Major incidents (e.g. Website down) 30 mins; Target Resolution Time 2 hours
Incident escalation process available
Yes

Open standards

Open standards supported and documented
Yes

Onboarding and offboarding

Service onboarding process included
Yes
Service offboarding process included
Yes

Analytics

Real-time management information available
Yes

Cloud features

Elastic cloud approach supported
Yes
Guaranteed resources defined
Yes
Persistent storage supported
Yes

Provisioning

Self-service provisioning supported
No
Service provisioning time
3 days
Service deprovisioning time
3 months contract notice

Open source

Open-source software used and supported
No

API access

API access available and supported
Yes
API type
.NET libraries, RESTful services and Javascript (for UI extensibility)

Networks and connectivity

Networks the service is directly connected to
Internet

Access

Supported web browsers
  • Internet Explorer 10+
  • Firefox
  • Chrome
Offline working and syncing supported
No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Vendor certification(s)
  • EPiServer is a Microsoft Gold Partner
  • EPiServer Partner of the Year 2014

Data storage

Datacentres adhere to the EU code of conduct for energy-efficient datacentres
Yes
User-defined data location
Yes
Datacentre tier
TIA-942 Tier 4
Backup, disaster recovery and resilience plan in place
Yes
Data extraction/removal plan in place
Yes

Data-in-transit protection

Data protection between user device and service
Data protection within service
Data protection between services

Asset protection and resilience

Datacentre location
Data management location
Legal jurisdiction of service provider
EU
Datacentre protection
Yes
Data-at-rest protection
Secure data deletion
Other secure erasure process
Storage media disposal
Other destruction/erasure process
Secure equipment disposal
Yes
Redundant equipment accounts revoked
Yes
Service availability
99.9%

Separation between consumers

Cloud deployment model
Public cloud
Type of consumer
Anyone - public
Services separation
Yes
Services management separation
Yes

Governance

Governance framework
No

Configuration and change management

Configuration and change management tracking
Yes
Change impact assessment
Yes

Vulnerability management

Vulnerability assessment
Yes
Vulnerability monitoring
Yes
Vulnerability mitigation prioritisation
Yes
Vulnerability tracking
Yes
Vulnerability mitigation timescales
Yes

Event monitoring

Event monitoring
Yes

Incident management

Incident management processes
Yes
Consumer reporting of security incidents
Yes
Security incident definition published
Yes

Personnel security

Personnel security checks

Secure development

Secure development
Yes
Secure design, coding, testing and deployment
Yes
Software configuration management
Yes

Supply-chain security

Visibility of data shared with third-party suppliers
Yes
Third-party supplier security requirements
Yes
Third-party supplier risk assessment
Yes
Third-party supplier compliance monitoring
Yes
Hardware and software verification
Yes

Authentication of consumers

User authentication and access management
Yes
User access control through support channels
Yes

Separation and access control within management interfaces

User access control within management interfaces
Yes
Administrator permissions
Yes
Management interface protection
Yes

Identity and authentication

Identity and authentication controls

External interface protection

Onboarding guidance provided
Yes
Interconnection method provided

Secure service administration

Service management model

Audit information provision to consumers

Audit information provided
Data made available by negotiation

Secure use of the service by the customer

Device access method
Service configuration guidance
Yes
Training
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.