EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Service for Oracle Revenue Management Cloud

DXC Technology ERP Application Services offer a range of consultancy and advisory services to make the most of your ERP environment. DXC’s services cover Oracle business application suite across enterprise resource planning (ERP),customer relationship management (CRM) and supply chain management (SCM), in addition to SAP HANA and enterprise mobility service.

Features

  • Management of ERP solutions throughout their lifecycle
  • Design to build and delivery and ongoing maintenance and support
  • Provision of the environment and platforms to optimise business processes
  • Delivered via cloud or hosted in DXC UK-based data centre
  • Visibility and predictability to lower total cost of ownership
  • Advisory services on upgrades and implementations to replace legacy applications
  • Full life-cycle services for Oracle and CRM applications
  • Mobility services to provide mobile access to critical business processes
  • Full life-cycle services for SAP and SAP S/4 HANA applications

Benefits

  • End-to-end estate management
  • Experience to customise applications where required
  • Rapid data migration in a move to the cloud
  • Integrates with third party applications
  • Replace legacy applications if non-Oracle applications can optimise your processes
  • Delivery of service is aligned to the ITIL framework
  • Accommodates all data classified at OFFICIAL, and OFFICIAL-SENSITIVE

Pricing

£495.00 to £2200.00 per person per day

Service documents

Framework

G-Cloud 11

Service ID

3 1 7 0 2 8 2 5 5 1 0 5 2 6 0

Contact

EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826

ukitenders@dxc.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
No
System requirements
Requirements vary with the situation in hand. Contact for advice.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response SLAs vary based on Contract and ticket Priority. Response is within 1 hour and resolution within 2 hours for premier support under a priority 1 issue.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Synchronous conferencing is available via Microsoft Skype or Microsoft Teams, with dial-in options available.
Web chat accessibility testing
Not tested by Reseller, but Microsoft are conducting testing and implementing feedback into their Synchronous conferencing packages.
Onsite support
Yes, at extra cost
Support levels
SLA to be agreed with customer
Support available to third parties
No

Onboarding and offboarding

Getting started
We supply a variety of training approaches, to be agreed with the customer
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Options around data extraction are available on application
End-of-contract process
Our service is tailored, and as such details will differ.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Descriptions available upon application
Service interface
No
API
Yes
What users can and can't do using the API
Description supplied upon application
API documentation
Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Description upon application
Customisation at extra cost

Scaling

Independence of resources
Details around capacity and stress testing are available upon application

Analytics

Service usage metrics
Yes
Metrics types
Details available upon application
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Details available upon application
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Details available upon application
Approach to resilience
Details available upon application
Outage reporting
Details available upon application

Identity and authentication

User authentication needed
Yes
User authentication
Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
Details available upon application
Access restriction testing frequency
At least every 6 months
Management access authentication
Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
23/09/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/11/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Details available upon application

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Details available upon application
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Details available upon application
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Details available upon application
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Details available upon application

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£495.00 to £2200.00 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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