Mozaic-Services Limited

Cloud Service Management (ITSM) Tooling Assessment & Planning

A service to guide clients through the challenges faced by implementing a new ITSM solution or driving value out of their existing implementation. The approach combines business, technical, and market expertise and utilises our deep understanding of the industry leading platforms; ServiceNow, BMC, Cherwell, Ivanti, Alemba to deliver maximum value.

Features

  • Expert SIAM and ITIL qualified consultants.
  • Deep industry and operational experience.
  • Based on in-depth understanding of the market capabilities.
  • Uses our best practice, proven, multi-supplier and Cloud models.
  • Standard methodology refined to your requirements.
  • Considers your current model and tooling implementation.
  • Recognition of planned changes and broader change initiatives.
  • Compares options and makes clear recommendations.
  • Develops the case for change.

Benefits

  • Clarity on maturity of your current Cloud delivery model.
  • Uses industry and operational experience to ensure validity of recommendations.
  • Expedites delivery through re-use of existing materials.
  • Supports broader case for building an efficient Cloud delivery model.
  • Ensures Cloud strategy is underpinned by robust tooling strategy.
  • Ensures approach in place to enable service management capabilities.
  • Considers ITSM toolset and interfaces with suppliers and end-users.
  • Encompasses current state and future goals.
  • Identifies a tooling strategy which balances risk and benefit.

Pricing

£35000 to £100000 per transaction

Service documents

G-Cloud 9

313522335222397

Mozaic-Services Limited

Aileen Coull

+44 203 709 1625

aileen.coull@mozaic.net

Planning

Planning
Planning service Yes
How the planning service works Managing a cloud estate with a diverse supply chain is a complex undertaking. Even though many of our clients have ITSM toolsets in place, their capability and depth of process coverage is often not in line with modern disaggregated supply arrangements and cloud services consumption. The Mozaic Cloud Service Management Tooling Assessment & Planning Service considers in detail the Service Management tooling requirements for your whole IT estate, including Cloud services. This service reviews current implemented toolsets as well as business, technical, and financial factors to build your ITSM Tooling Strategy. Utilising consultants with a full understanding of available toolsets, our in-depth Service Management expertise will gain consensus on the right approach for this critical area of your future Cloud based operating model.

We help buyers look in detail at the following areas of their Cloud Service provision and how best to deliver from an ITSM perspective.

1. Provisioning of services: Request Fulfilment, Service Catalogue
2. Governance & Compliance: Supplier Management, Information Security, Access Management and Accreditation
3. Cloud Optimisation: Service Portfolio, Capacity, Demand, Availability and Financial Management
4. Integration with Core Infrastructure Management: Incident, Problem, Change, Service and Configuration Management
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • ServiceNow
  • BMC Remedy
  • Cherwell

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Our service does not have any constraints.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels NA

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £35000 to £100000 per transaction
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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