Microlink PC (UK) Ltd

Microlink Live Captioning

Convert speech into text using ASR (automatic Speech recognition), and receive a fully indexed transcript. Also converts speech into transcript in alternative languages. Plug-ins add technical, medical and other terminology. Fully supports evidential and GRC requirements. Suitable for use in workplace adjustment, assistive technology and disabled users in education/workplace.

Features

  • Highly accurate speech / voice recognition in real time
  • No voice profile training required
  • Full text transcripts indexed and returned quickly
  • Per-session variable speech -to-other language transcript function
  • 117 languages available as standard for speech input or transcription
  • Multi-room transcript functionality
  • Supports plug-ins for technical / medical/ /legal / health terminology
  • Supports video conferencing plug-ins for capturing speech
  • Optional Live Human captioning for 99% accuracy using zoom/other platforms
  • Web browser access - platform agnostic

Benefits

  • Easy to convert speech to text, no complicated programming
  • Extremely accurate recognition and conversion
  • Ready support assisting those with specific needs in the workplace
  • Transcriptions edited, indexed and returned quickly (within 48 hours)
  • Fully supports evidential requirements - legal, health, compliance, technical
  • Enables participation/engagement for those with hearing/learning difficulties
  • Supports education and workplace assistive technology requirements
  • Variable licensing options to suit user requirements
  • Archive and search facility
  • Deployed on Microsoft Azure - fully secure, readily available accessibility

Pricing

£1 to £1.20 a unit a minute

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

3 1 3 2 5 2 4 7 9 3 6 3 8 4 5

Contact

Microlink PC (UK) Ltd Stavroula Papageorgaki
Telephone: 02380240300
Email: sam@microlinkpc.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
Late-release internet browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
9-5 Monday to Friday - 2 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Microlink works with each of our individual clients to agree upon an appropriate support structure for the service in scope of that contract. Support services are aligned to meet unique needs and preferences as Microlink recognises that each client will be different.
Support available to third parties
No

Onboarding and offboarding

Getting started
Implementation is normally managed as a project with our customer care team for disabled or assistive workplace users.

Onsite and online training is available specific requirements.
Service documentation
No
End-of-contract data extraction
On request by email, any outstanding transcripts and voice recordings will be placed into a secure FTP environment.
End-of-contract process
Upon end/termination of contracts, any API's and user accounts are automatically de-activated and the user is notified via email or other means as selected by the user.

Any user-specific application data within the platform (note this excludes personal/sensitive data) will be only be retained in accordance with our data retention policy to facilitate any specific requirements for extraction of data.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is fully responsive on Mobile devices and the functionality is similar.
Service interface
No
API
Yes
What users can and can't do using the API
The API is used for transfer of data to and from the platform. There is no Adminstrator accessibility for setup of the system via API
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
There is extensive configuration that is implemented by Microlink at user level during set up. Certain customisation will always be accessible by the user, examples include workflow configuration, report output preferences, display preferences, communication/alerting (SMS, Email, etc..)

Scaling

Independence of resources
The platform is hosted in the Microsoft Azure cloud and benefits from their latest platform and infrastructure-as-a-service (IaaS) offerings. This allows us to monitor service demand in real time, and to effect additional system or user resources accordingly. The platform itself has been designed around a modular architecture, facilitating platform performance management at modular level, which in turn allows dynamic scaling up (or down) of user-specifics within the platform.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Knowledge Accelerator

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
By email request to us under a pre-approved procedure for this. We will arrange a secure File Transfer of the data.
Data export formats
  • ODF
  • Other
Other data export formats
  • Voice files (MP4, .WAV)
  • PDF (Text transcripts)
Data import formats
ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our hosting provider ids Microsoft (Azure Platform). Full details of their SLA's are available at www.microsoft.com/azure.
Approach to resilience
Resilience is underwritten by our service provider, Microsoft Azure.
Outage reporting
Any outage is reported by dynamic email alerting. Outage alerts are sent to pre-registered user(s) at the client by the support desk

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to the management interfaces is restricted by MS Azure using their IP address controls and additional user authentication as specified by them.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
09/01/2018
What the ISO/IEC 27001 doesn’t cover
No exclusions from NQA'a assessment
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
SEC-1 Ltd
PCI DSS accreditation date
To answer
What the PCI DSS doesn’t cover
No exclusions.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Microlink is ISO 27001:2013 certified and maintains information security policies accordingly.

This includes the Business Management System Manual, which details the scope, the objectives, the responsibilities and the risk rating and management, as well as the mobile device policy, clear desk, access, teleworking and encryption management policy.

Several other policies are also in force, including Change and Release procedure, document retention policy, incident management procedure, information classification and handling policy and the physical security policy.

Finally, Microlink maintains a detailed Risk register for logging of events and triggering any preventative/remedial measures. There is a documented escalation path from operator level right through to our board with dynamic stakeholder alerting at each level.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes to the production platform go through a change request process, overseen by our services delivery manager. This process ensures appropriate approvals are in place before changes are made.

Configuration information is stored in a revision control system to track all changes made through the lifetime of the system
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Through Microsoft Azure we have a number of systems in place including automated container vulnerability scanning, monthly patching of servers, and annual penetration testing of the service.

We subscribe to relevant vendor security announcement lists in addition to monitoring the IT media for new vulnerabilities and threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our protective monitoring approach includes a monitoring system that provides real-time status information and alerting to our operations team. Logging is aggregated centrally to enable effective search and correlation of events to take place, and logs are mirrored to a remote location to prevent tampering.
In addition, we monitor and log all data access, log on activity and other metrics to highlight a potential compromise.
Incident management type
Supplier-defined controls
Incident management approach
We have an Incident Management Process that defined the process for reporting and handling incidents. Any incidents are logged on an internal issue tracking system.

This alerts appropriate members of staff to the incident so that they can prioritise and resolve the incident effectively as well as providing a log of such incidents.

The procedure includes steps for initial investigation, containment, recovery and client notification as well as later analysis and remediation of the cause.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1 to £1.20 a unit a minute
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free, time-specific full access to the service, subject to some pre-agreed criteria around the cost to set up and GDPR management between Microlink and the customer.

Service documents