Faculty Science Limited

Faculty Platform

Faculty Platform is a world class data science platform. It is a managed platform designed to support data scientists in their end-to-end workflow. Built on top of open source tools, it provides users with a fully customisable environment to design, develop, deploy and monitor machine learning models at scale.

Features

  • Machine Learning
  • Cloud based data science
  • Secure data storage
  • Data visualisation
  • Real time analysis
  • Machine Learning Model Management
  • Data science tools
  • Open data sets
  • Artificial intelligence
  • AI Safety

Benefits

  • Easily store large data sets
  • Easy collaboration for data scientists
  • Access to large scale computation including GPUs
  • Audit and reproducibility
  • Publish analysis results with a single command
  • Explainable AI
  • Reproducible machine learning / AI

Pricing

£1000 per licence per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 1 1 9 8 9 8 4 3 6 9 7 1 7 1

Contact

Faculty Science Limited

Julia Lussier-Craig

02071930738

workwithus@faculty.ai

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Faculty Platform can be deployed within infrastructure services provided by AWS, Azure, Google Cloud Platform, and other cloud suppliers.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Faculty Platform is cloud agnostic and can be installed within the client's VPC or run independently outside client infrastructure. Maintenance arrangements are discussed and agreed with clients during the on-boarding process.
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Based upon our Service Level Agreement and support contract but typically within 2 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
None
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Software Warranty
Any issues which arise with the Faculty Platform software will be fixed at no extra cost to the client within 2 business days.
Support levels:
- Community - support via online forums
- Starter - Online video calls with data scientists.
- Enterprise - On-premise data scientists and engineers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once the platform has been installed, the majority of users are able to get started by themselves through use of our comprehensive documentation.

Onsite and online training are available upon request.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All user data can be downloaded from Faculty Platform directly through the interface.

As Faculty Platform is typically deployed within our clients infrastructure the data doesn't leave their secure network so extraction is not required.

If the platform is deployed in the public cloud then all client data is destroyed 90 days after the end of the licence period.
End-of-contract process
You will be contacted 60 days before your contract ends with renewal details or information on how to cancel the service. Customer support will help you extract your data in a reasonably acceptable format. We will retain client data for 90 days after the contract ends to avoid any accidental loss of your data. We maintain your customer registration information for up to 6 years for tax purposes.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile website is designed primarily with reading published notebooks in mind. There is also an iPad app.
Service interface
Yes
Description of service interface
Access to Faculty Platform is via any modern web browser
Accessibility standards
None or don’t know
Description of accessibility
-High contracts fonts
-default use of viridis (colourmap suitable for individuals with colourblindness)
-Customisable font size
Accessibility testing
None
API
Yes
What users can and can't do using the API
Faculty Platform comes with a RESTful API which is documented at https://docs.faculty.ai. Users can request credentials to access the API and can perform the majority of UI tasks through the API.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
All computation is done on a large cluster which means there is always sufficient capacity for the needs of our users.

The platform leverages autoscaling technology and individual users can request dedicated infrastructure to guarantee performance.

Analytics

Service usage metrics
Yes
Metrics types
-Volume of data on platform
-Daily usage of computation across your teams
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export their data directly through the Faculty Platform user interface.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Data can be exported in any format
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Data can be uploaded in any format

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
- 99% uptime
- Specific SLAs are agreed with new clients and documented in the contract
Approach to resilience
Available upon request. Please see our data security documentation.
Outage reporting
Service outages are reported via email

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Faculty administrator access to the servers hosting Faculty Platform services is permitted only by public key based SSH, with password authenticated access prohibited by the server configuration. Faculty administrators' private SSH keys are not shared, and are stored on computers in the administrators' physical possession and which use full disk encryption. Repeated failed SSH login attempts to a single server cause the host attempting to login to be blocked at the firewall level, mitigating brute force attacks.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Certificate

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Maintaining the security of client data stored within Faculty Platform is Faculty's utmost priority, and data security has been built as an integral part of each component rather than as a separate layer. This model provides defence in depth and resiliency against incidental and malicious threats to data security.
For more information please refer to the Faculty Platform Data Security Document
Information security policies and processes
All Faculty administrators are mandated to have two factor authentication on their accounts, and high entropy passwords.
Faculty administrator access to the servers hosting Faculty Platform services is permitted only by public key based SSH, with password authenticated access prohibited by the server configuration. Faculty administrators' private SSH keys are not shared, and are stored on computers in the administrators' physical possession and which use full disk encryption. Repeated failed SSH login attempts to a single server cause the host attempting to login to be blocked at the firewall level, mitigating brute force attacks.
For more information please refer to the Faculty Platform Data Security Document.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration is classified as Restricted data and is asymmetrically encrypted with the OpenPGP standard (RFC 4880), using 2048 bit RSA keys protected with strong passphrases. The passphrases to these keys are stored in HashiCorp Vault , accessible only to Faculty Platform administrators with individual passphrases, hosted on a server with an encrypted storage device and accessible only via public key authenticated SSH.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We identify potential threats to Faculty Platform through a combination of external penetration testing, weekly patching of servers, and following best practices relating to data security. We subscribe to information security mailing lists for security updates and use external providers to keep us informed.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The Faculty Platform infrastructure has a suite of automated tools that monitor and alert on user and server behaviour.

All alerts get escalated to the engineering support team.

We classify alerts into 3 severity categories.
- Severity 1: Direct impact to the reputation of Faculty or its clients. 1 hour response time.
- Severity 2: Potential downtime for a subset of users. 24 hour response time.
- Severity 3: No direct impact on users. 2 business day response time.
Incident management type
Supplier-defined controls
Incident management approach
In cases of suspicious activity on Faculty Platform, such as a user accessing Platform from a distant geographic location, or high bandwidth downloads from the Platform, Faculty administrators will immediately disable the credentials of the user in question as the first action, preventing all further access to the Platform by that user. All logs, servers, and databases will be retained to permit later examination as required.
Faculty administrators will investigate the nature and scope of the incident in order to apply necessary remediations to Platform infrastructure, and communicate this to Faculty management.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 per licence per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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