Vysiion Ltd

Secure DR as a Service

Vysiion's Exponential-e Disaster Recovery provides replication, recovery orchestration and automation in one simple solution to ensure business continuity. Enabling your business to recover virtualised applications from any storage to any storage. Providing further realisation of the benefits of virtualisation, and the protecting your organisation wants and needs

Features

  • Real-time data replication at the byte-level
  • Hardware and application agnostic
  • Protects Exchange®, SQL Server®, Oracle®, SharePoint® and many more applications
  • Open file mirroring and replication
  • Online Portal access to view replication RPO & backup.
  • Protection for both physical and virtualised servers

Benefits

  • Improved Business Continuity and Disaster Recovery
  • Extend your network as service becomes part of your network
  • No need for additional hardware or a second server
  • Tailored to meet your Recovery Time Objectives
  • Resiilence and recovery against ransomware attacks
  • High Availability and On Demand options
  • Minimises disaster impact with real-time recovery.
  • Reduce system outages and downtime for business resiliency
  • Near synchronous replication between virtual hosts

Pricing

£0.08 a gigabyte a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudsales@vysiion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 1 1 3 4 6 8 4 7 9 0 2 3 7 9

Contact

Vysiion Ltd Vysiion Public Sector Team
Telephone: 01249 446500
Email: cloudsales@vysiion.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Infrastructure as a Service
Virtual Data Centre -
Cloud Storage
Private Network Services (VPLS/SD-WAN)
Cloud Backup Services
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Planned and Emergency Works we will adhere to the following maintenance windows: ‘Planned Maintenance’ means any pre-planned maintenance of any of the infrastructure relating to the service. Planned Maintenance activity may result in periods of degradation or loss of availability depending on the nature of the activity required. In such cases, We will aim to provide at least 14 days’ notice via email of any planned works and shall aim to perform them between 00:00 and 06:00 GMT/BST.
System requirements
  • VMware ESX 5 with vCentre Standard or Above
  • Microsoft Hyper-V 2012 R2 with SCVMM
  • Azure
  • AWS

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Exponential-e will use reasonable endeavours to ensure that the availability of the service purchased by the customer in a given calendar month equals the applicable Availability Commitment. Target Availability - Online Backup 99.99% - Cloud information archiving, long term retention and compliance 99.99%
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Exponential-e is able to offer on-boarding through a variety of technologies and techniques: • Import from Open Virtualization Format (OVF) files • Import from common hypervisor files (VMDK etc.) • Online replication tools to take an image of the source virtual machine and incrementally update it until cut-over • Application level replication (i.e. SQL mirroring, log shipping, backups etc.) • Customised Exponential-e WAN circuits (layer 2 or layer 3 as appropriate) to facilitate the above options • Internet or physical transfer of images • Synchronisation VIA Server replication The on-boarding process will be managed by Exponential-e’s dedicated Cloud Project Management team using PRINCE2 project management methodology.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The customer may extract their application based data at any point during the contract term by self-service. At the end of the term and/or if the contract is terminated, the Service Migration provisions will apply. If customised data transportation, data extraction or full virtual machine export services are required these will be charged at the prevailing time and materials day rate listed in the pricing section below. In order to action these customised services, an off-boarding service request must be raised via the Exponential-e Service Desk and due to the fact those services have not been not included within Exponential-e’s G-Cloud catalogue entry and thus do not fall within the Framework Agreement and Call Off Agreement, Exponential-e’s standard terms and conditions for professional services would apply.
End-of-contract process
At the point of termination, all customer data, accounts and access will be permanently deleted after the aforementioned data has been extracted, and will not be able to be subsequently recovered or restored.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
- Web and application console interfaces can be customized. - RPO, RTO metrics can be configured.

Scaling

Independence of resources
Backup storage (inclusive of archiving cloud storage) auto-scales at 60% utilization. Media servers communicating with server backup agents are limited to 60% utilization, and then scaled out.

Analytics

Service usage metrics
Yes
Metrics types
Metrics are available for all ingested data, parameters such as data usage, backup success/failure, archive size and snapshot frequency are visible via on-line dashboards.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Exponential-e

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is exported directly through a restore invocation against an existing backup, archive or snapshot.
Data export formats
  • CSV
  • Other
Other data export formats
  • VMDK
  • OVA
Data import formats
  • CSV
  • Other
Other data import formats
  • VMDK
  • OVA

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Service Level Agreement (SLA) 99.999% Multi-site resilience - Yes, across 2 Exponential-e Data Centres
Approach to resilience
Available on request
Outage reporting
- Public dashboard - Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Details available on request.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
13/04/2018
What the ISO/IEC 27001 doesn’t cover
Details available on request.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
13/04/2018
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
Details available on request.
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
Exponential-e is a Stage 2 HSCN Accredited CN-SP and its network operability is fully compliant with the requirements of the HSCN Obligations Framework.
Information security policies and processes
Exponential-e is a Stage 2 HSCN Accredited CN-SP and its network operability is fully compliant with the requirements of the HSCN Obligations Framework.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Details available on request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Details available on request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Details available on request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Details available on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Health and Social Care Network (HSCN)

Pricing

Price
£0.08 a gigabyte a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudsales@vysiion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.