Software Box Limited (SBL)

SBL Radware Cloud DDoS (Distributed Denial of Service) Attack Protection

Radware’s fully managed Cloud DDoS Protection Service protects customer experience through industry-leading behavioral DDoS mitigation technology. The service provides the widest security coverage, most accurate detection and the shortest time to protect against today’s most dynamic, evolving and volumetric DDoS attacks.

Features

  • Automated 0-Day DDoS Attacks Protection leveraging unique and patented mechanisms
  • Full multi-vector attack Protection, covering contemporary Botnet and Burst attacks
  • SSL Attack Mitigation without added latency
  • Class leading Detection, Mitigation, Consistency and uptime SLAs
  • Highly Flexible Service can operate across traditional and cloud datacentres
  • Unique integration with Amazon AWS Cloudwatch
  • Highly-Scalable Infrastructure over 3.5Tbps of mitigation
  • Fully Managed Security Service

Benefits

  • Single pane of glass protection across Cloud and Traditional Datacentres
  • Minimal Latency
  • Low ongoing management overhead
  • Low false positive rate

Pricing

£2200 per instance

Service documents

G-Cloud 10

311343223162988

Software Box Limited (SBL)

Danielle Connor

01347 812100

tenders@softbox.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements
  • Provision of valid SSL certificates if relevant
  • Capability to managed DNS records to refer service to platform

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Routine Questions are dealt with Next Business Day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Through web service portal
Web chat accessibility testing Unknown
Onsite support Yes, at extra cost
Support levels There are SLAs in place for Time-To-Mitigation (5 to 10 Minutes depending on attack type) plus Consistency-Of-Mitigation for DDoS Attacks. The overall platform uptime commitment is 99.999%. There are 24x7 Support response SLAs for general systems issues across a number of categories: Business Critical (30 minutes); Minor and Major (24 hours); and routine configuration changes (Next Business Day). In additional to general 24x7 support, the overall managed service includes: automatic policy generation, log review, system monitoring, periodical reports, emergency response attack mitigation and access to security experts
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The security administrators of the platforms to come under our protection work through a technical onboarding process
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The system holds no customer 'data' it does however contain metadata that they would normally extract via our management API
End-of-contract process The customer would remove BGP integration and the customer's GRE configurations would be removed from our Platfrom at the contract finalization date

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/A
Accessibility standards None or don’t know
Description of accessibility Clients under the Radware Cloud DDoS protection service will either use the service on an always's on basis where traffic is permanently routed through the platform and sent to the customer by GRE (or a private line in preferred) or on an on-demand basis which typically leveraes BGP to send the traffic for cloud scrubbing when DDoS attacks are detected
Accessibility testing N/A.
API Yes
What users can and can't do using the API They can integrate our proprietary API with SIEM platforms and other logging and alerting apparatus.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation They can configure the management dashboard by shifting widgets to suit their operational preferences.

Scaling

Scaling
Independence of resources Radware leverage 3.5Tbps of Scrubbing Capacity across 9 platforms globally

Analytics

Analytics
Service usage metrics Yes
Metrics types Details of throughput of legitimate traffic, malicious traffic and attack types
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Radware

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The system holds no customer 'data' it does however contain metadata that they would normally extract via our management API
Data export formats Other
Other data export formats To SIEM standard
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Our platform passes the data received from internet users onto the customers data centre via GRE tunnels by default. The customer could however purchase private line connectivity for the forwarding of data instead of using the internet. Private line connectivity would typically be leveraged for performance reasons as there would not be any security value as the traffic is already coming from internet locations
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% up-time
Approach to resilience Radware's Cloud DDoS service operates from +9 Scrubbing Centres globally, each with full redundancy and the ability to failover to another location.
Outage reporting Email notification from the Operations team

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels The Management Interface enables various levels of priviledge for administrators and suppor reprsentatives in our client's ICT organisations
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QCD
ISO/IEC 27001 accreditation date 26/6/14
What the ISO/IEC 27001 doesn’t cover As per the publically available certificate, Radware's ISO27001 certification is for Operations of information security, MIS, IT. Its cloud services are certified under ISO 27017
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 Radware's Certificate details not publicly available
ISO 28000:2007 accreditation date Certificate details not publicly available
What the ISO 28000:2007 doesn’t cover Radware's Certificate details not publicly available
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Certificate details not publicly available
PCI DSS accreditation date Certificate details not publicly available
What the PCI DSS doesn’t cover Certificate details not publicly available
Other security certifications Yes
Any other security certifications
  • ISO 27002 Information technology
  • ISO 27032 Security Techniques
  • ISO 27017 Information Security for Cloud Services
  • ISO 27018 Information Security Protection of PII
  • US SSAE16 SOC-1 Type II, SOC-2 Type II

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001 Information Security Management Systems
ISO 27002 Information technology — Security techniques — Code of practice for security controls
ISO 27032 Security Techniques -- Guidelines for Cybersecurity
ISO 27017 Information Security for Cloud Services
ISO 27018 Information Security Protection of Personally identifiable information (PII) in public clouds
ISO 28000 Specification for Security Management Systems for the Supply Chain
EU GDPR EU General Data Protection Regulation - Ready by March 30th 2018 -
PCI-DSS v3.1 Payment Card Industry Data Security Standard
HIPPA Health Insurance Portability and Accountability Act
US SSAE16 SOC-1 Type II, SOC-2 Type II

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Aligned to ISO, SOC-1, SOC-2 and SSAE-16
Vulnerability management type Supplier-defined controls
Vulnerability management approach Periodic vulnerability scanning and patching thorugh our Cloud Services DevOps team. Additional vulnerability scanning is performed after any significant change implementation
Protective monitoring type Supplier-defined controls
Protective monitoring approach Fully monitored 24x7 using a specialist DevOps team
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Defined in our Security Policy and other internal documentation - cannot be disclosed publicly due to security concerns.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2200 per instance
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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