CTI Digital

Umbraco Support

Scalable Umbraco 7 & 8 Hosting for all Umbraco platforms including website and intranet. Migrate to a cloud Microsoft Azure managed service includes monitoring, support SLA, maintenance, and backups.

Configure high availability / high performance with load balancers, CDN and advanced cache for business-critical services.

Features

  • Certified: Umbraco Gold Partners, PCI Compliant, ISO27001, ISO9001 , ITIL
  • Integrate: Sage , Salesforce, Xero, Raisers Edge
  • Integrate: Microsoft Dynamics NAV, SAP Business one, AI tools
  • Integrate: bespoke, ERP, CRM, Accounts, 3rd party data feeds
  • Marketing: Bronto, Dotmailer, DotDigital, MailChimp, Campaign Monitor
  • Theme: Accessibility, WCAG, Mobile first, Responsive, Design, Theme, Templates
  • Optimise: User Experience UX, Conversion Rate Optimisation CRO, SEO
  • Payment: Sagepay, Adyen, Braintree, Paypal, Klarna, Stripe, Applepay, Stripe, Worldpay
  • Improve: Speed Optimisation, Cache, Content Distribution Network CDN, Scalable, Performance
  • Feature: B2B, B2C, Portal, Intranet, eLearning

Benefits

  • Project Management: Agile, SCRUM, Waterfall, Government Digital Services GDS
  • Quality Assurance QA : ISO 9001, ISO14001, Automated,Smoke,Unit, Testing
  • Research: User Journey, Customer Persona, Analytics, Business Intelligence, Split A/B
  • Team: UK Based, Umbraco Certified, Strategy, Creative, Design, Marketing, Development
  • GDS: Discovery, Alpha, Prototype, Beta, Public Beta, Live
  • Specialist: Content Strategy, Card Sorting, Navigation Mapping, Integration, Migration, DevOps.
  • Clients: Government, Education, Local Council, Charity, Multi-nationals, Large, SME, Start-up
  • Hosting: Amazon AWS, Microsoft Azure, Rackspace, Scalable, Cloud, High Availability,
  • Support: Maintenance, Service Level Agreement SLA, 24/7/365, 99.99% Uptime
  • Migration from: Umbraco, Drupal, SiteCore, WagtailCMS, Squiz, WordPress

Pricing

£250 an instance a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ctidigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 1 1 0 2 1 6 2 6 6 0 1 2 3 0

Contact

CTI Digital Steve Gale
Telephone: 0161 713 2434
Email: tenders@ctidigital.com

Planning

Planning service
Yes
How the planning service works
The CTI 'project approach' closely follows the Government defined; Digital by Default standard and the methodology set out in the GDS manual. Whilst we utilise a selection of technologies, our guiding principle is one of defining the right solution for the requirements and not one of making the requirements fit the technology. Our experienced Business Analyst and Solutions Architecture team undertake an immersive discovery, definition and design phase to ascertain the requirements, user journeys, KPI's and project scope; before we make the appropriate solution recommendations.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Umbraco 6
  • Umbraco 7
  • Umbraco 8
  • Microsoft Azure
  • .NET Applications
  • Azure CDN
  • Azure Search
  • Azure DNS

Training

Training service provided
Yes
How the training service works
We are able to provide a range of training services for administrative users, development teams, marketing personal.

This can be on site with you or at our training auditorium in Manchester.

We have a number of set programmes, or can create a tailored programme to unique organisation needs, or for your specific application.

Systems and process orientation is included in all of our services.
Training is tied to specific services
Yes
Services the training service works with
  • Magento
  • Amazon Web Services
  • Google Analytics / Data Studio
  • Umbraco
  • Microsoft Azure
  • Drupal

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
CTI provide a variety of support and ongoing delivery services and this includes a defined process for the on-boarding and migration of customers using traditional non-cloud and existing cloud-based solutions to new cloud-based services.

This self contained process includes a code audit, security audit, review and a comprehensive report detailing all findings and next steps include essential and recommended remedial actions needed.

Following this report, our specialist Support team lead the transition process onto the new cloud services, working with outgoing suppliers to ensure minimal disruption.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Umbraco 6
  • Umbraco 7
  • Umbraco 8
  • Microsoft Azure
  • .NET Applications
  • Azure CDN
  • Azure Search
  • Azure DNS

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The Quality Assurance team work closely with the whole team (both buyer and supplier side) ensuring a regular feedback and improvement cycle. This ultimately means our buyers are focussed on feature improvements rather than spotting bugs.

Our approach is to manage the process on QA and performance testing as part of our delivery service; ensuring the end product is supplied to the buyer in a state fit for immediate deployment. We use external services to undertake Penetration Testing and performance benchmarking and assess the results against our own expectations.

A Quality Assurance manager is involved from commencement and are responsible for defining Acceptance criteria with you and planning how we will test against. Testing forms an integral part of our development process and the QA team are typically involved from the beginning of the project. By including the team as part of discovery and scope definition, we can produce the acceptance tests by which the project is delivered; thus ensuring that acceptance testing during each sprint release is as straightforward as possible. As an integral part of the delivery process, the QA team are active at each stage of the process.

Security testing

Security services
Yes
Security services type
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We are flexible in our approach to services delivery and are happy to discuss your unique service requirements.

We are able to work with your existing hosting provider, give advice to help you procure you a new hosting provider, or contract via CTI Digital to Microsoft Azure.

Service scope

Service constraints
We are flexible in our approach to services delivery and are happy to discuss your unique service requirements.

We offer a compatible hosting service, specifically optimised for:
Umbraco 7
Umbraco 8

User support

Email or online ticketing support
Email or online ticketing
Support response times
Service operates consistently: 24 hours, 7 days a week.

Critical Faults: Response 15 Mins / Target Fix 1 Hour
Urgent Faults: Response 1 Hour / Target Fix 8 Hours
Important Fault: Response 5 Hours / Target Fix 3 Days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Atlassian suite is a tried and tested industry-leading third-party software package.
Support levels
Service operates consistently: 24 hours, 7 days a week. Critical Faults: Response 15 Mins / Target Fix 1 Hour Urgent Faults: Response 1 Hour / Target Fix 8 Hours Important Fault: Response 5 Hours / Target Fix 3 Days

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Umbraco Support, Microsoft Azure

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£250 an instance a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ctidigital.com. Tell them what format you need. It will help if you say what assistive technology you use.