Exponential-e Ltd

Secure Disaster Recovery as a Service (DRaaS)

Exponential-e’s Disaster Recovery provides replication, recovery orchestration and automation in one simple solution to ensure business continuity. Enabling your business to recover virtualised applications from any storage to any storage. Providing further realisation of the benefits of virtualisation, and the protecting your organisation wants and needs

Features

  • Real-time data replication at the byte-level
  • Hardware and application agnostic
  • Protects Exchange®, SQL Server®, Oracle®, SharePoint® and many more applications
  • Open file mirroring and replication
  • Online Portal access to view replication RPO & backup.
  • Protection for both physical and virtualised servers

Benefits

  • Improved Business Continuity and Disaster Recovery
  • Extend your network as service becomes part of your network
  • No need for additional hardware or a second server
  • Tailored to meet your Recovery Time Objectives
  • High Availability and On Demand options
  • Minimises disaster impact with real-time recovery.
  • Reduce system outages and downtime for business resiliency
  • Near synchronous replication between virtual hosts

Pricing

£0.08 per gigabyte per month

  • Free trial available

Service documents

G-Cloud 11

310929698471627

Exponential-e Ltd

Kay Sugg

02034358835

psbids@exponential-e.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to - Infrastructure as a Service
- Virtual Data Centre
- Cloud Storage
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints Planned and Emergency Works Exponential-e will adhere to the following maintenance windows: ‘Planned Maintenance’ means any pre-planned maintenance of any of the infrastructure relating to the service. Planned Maintenance activity may result in periods of degradation or loss of availability depending on the nature of the activity required. In such cases, Exponential-e will aim to provide at least 14 days’ notice via email of any planned works and shall aim to perform them between 00:00 and 06:00 GMT/BST.
System requirements
  • VMware ESX 4.1 with vCentre or above
  • Microsoft Hyper-V 2012 R2 with SCVMM
  • Azure
  • AWS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email or online ticketing support Yes Support response times 1 hour maximum User can manage status and priority of support tickets Yes Online ticketing support accessibility None or don’t know
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Exponential-e will use reasonable endeavours to ensure that the availability of the service purchased by the customer in a given calendar month equals the applicable Availability Commitment. Target Availability - Online Backup 99.99% - Cloud information archiving, long term retention and compliance 99.99%
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Exponential-e is able to offer on-boarding through a variety of technologies and techniques: • Import from Open Virtualization Format (OVF) files • Import from common hypervisor files (VMDK etc.) • Online replication tools to take an image of the source virtual machine and incrementally update it until cut-over • Application level replication (i.e. SQL mirroring, log shipping, backups etc.) • Customised Exponential-e WAN circuits (layer 2 or layer 3 as appropriate) to facilitate the above options • Internet or physical transfer of images • Synchronisation VIA Server replication The on-boarding process will be managed by Exponential-e’s dedicated Cloud Project Management team using PRINCE2 project management methodology.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The customer may extract their application based data at any point during the contract term by self-service. At the end of the term and/or if the contract is terminated, the Service Migration provisions will apply. If customised data transportation, data extraction or full virtual machine export services are required these will be charged at the prevailing time and materials day rate listed in the pricing section below. In order to action these customised services, an off-boarding service request must be raised via the Exponential-e Service Desk and due to the fact those services have not been not included within Exponential-e’s G-Cloud catalogue entry and thus do not fall within the Framework Agreement and Call Off Agreement, Exponential-e’s standard terms and conditions for professional services would apply.
End-of-contract process At the point of termination, all customer data, accounts and access will be permanently deleted after the aforementioned data has been extracted, and will not be able to be subsequently recovered or restored.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
API No
Customisation available Yes
Description of customisation - Web and application console interfaces can be customized.
- RPO, RTO metrics can be configured.

Scaling

Scaling
Independence of resources Backup storage (inclusive of archiving cloud storage) auto-scales at 60% utilization. Media servers communicating with server backup agents are limited to 60% utilization, and then scaled out.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics are available for all ingested data, parameters such as data usage, backup success/failure, archive size and snapshot frequency are visible via on-line dashboards.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data is exported directly through a restore invocation against an existing backup, archive or snapshot.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service Level Agreement (SLA)
99.999%
Multi-site resilience - Yes, across 2 Exponential-e Data Centres
Approach to resilience Available on request
Outage reporting - Public dashboard
- Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Details available on request.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 13/04/2018
What the ISO/IEC 27001 doesn’t cover Details available on request.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 13/04/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover Details available on request.
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 22301
  • ISO 20000
  • ISO 9001
  • ISO 50000
  • ISO 14001
  • Cyber Essentials PLUS
  • Commissum Information Assurance Certification
  • PIMS 686040

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards Exponential-e are a Stage 2 HSCN Accredited CN-SP and our network operability is fully compliant with the requirements of the HSCN Obligations Framework.
Information security policies and processes Exponential-e are a Stage 2 HSCN Accredited CN-SP and our network operability is fully compliant with the requirements of the HSCN Obligations Framework.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Health and Social Care Network (HSCN)

Pricing

Pricing
Price £0.08 per gigabyte per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A fully featured trial for 5 virtual machines is available for 30 days.
Full support and documentation is provided during the trial scoping phase.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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