Convergent Network Solutions

HMG Comply and Secure

Managed Protective Monitoring Service based on Good Practice Guide 13 (GPG13). 24x7 PSN Service Provider Compliant SOC Service.

Features

  • Human SOC Analysts Monitroing 24/7
  • Protective Monitoring - Official
  • Based on GPG13
  • UK On-shored Staff Only
  • Designed around Cloud Security Principles
  • SIEM, Host & Network Intrusion Detection include
  • SC Cleared Staff
  • Vulnerability Scanning
  • PSN Service Provider (PSNSP SRV_0220) accredited
  • Includes Advanced Threat and Malware protection

Benefits

  • Can be deployed on Cloud and On-premise Infrastructure
  • Provides added knowledge to client security teams
  • Allows client teams to concentrate on other areas
  • Cost Effective
  • Works with any vendor
  • Personal interaction between SOC analsysts and client
  • Integrates into client incident response process
  • Meets PSN SLA - 30 minutes incident reporting
  • Flexible and scalable solution - add devices as required
  • Zero impact on existing devices, services, software and platforms

Pricing

£300 to £650 per device

Service documents

G-Cloud 10

310562469872003

Convergent Network Solutions

Phil Atkin

02075928800

phil.atkin@cnsgroup.co.uk

Service scope

Service scope
Service constraints The preferred deployment model is to use client provided virtual servers for the deployment of the technology platform. Also some vendors platforms may require the development of "plug ins" in order for the correct capture of security events. This may have an extra cost. Also a client may need to provide additional storage if more than 6 months of logs are required to be retained.
System requirements
  • 8 Cores
  • 16 GB RAM
  • 1 TB Storage
  • Site to site VPN

User support

User support
Email or online ticketing support Email or online ticketing
Support response times For Government clients the response time is defined as part of the contract. A response to a priority event is within 1 hour as standard.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels For Government clients the response time is defined as part of the contract. A response to a priority event is within 1 hour as standard. The cost is included in the service fee as standard.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started The CNS Group Managed Service engagement process comprises of 6
distinct phases as outlined below:
1. Pre-sales: sets the expectation of any engagement
2. Implementation Planning: manages final designs and the overall plan
3. Deployment: focusses on the initial installation of the client side
technology
4. Configuration: manages the client and CNS group technology
integration
5. Tuning: ensures the technical solution is performing optimally
6. Full Service Operation: manages the delivery of the service through to
contract closure
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The SIEM solution is owned by CNS and is used to deliver the managed service. At termination of a managed service means that all components installed within a client environment will be shutdown.
All raw log data collected inside the SIEM secure logging module can be exported in a compressed file and provided to the client. It is the clients responsibility to handle the compressed log file according to data classification and handling guidelines.
Virtual images and all backups are to be deleted with written confirmation from the client this has been actioned. The continued use of any of the virtual components will be in breach of any licencing agreements outside of a managed service contract.
Any information collected by CNS during the implementation or running of the service will be securely deleted in accordance with CESG / NCSC secure destruction guidelines and written confirmation from CNS that all information has been destroyed will be issued.
End-of-contract process The client will need to give termination notice, as the SIEM solution is owned by CNS and is used to deliver the managed service, the termination of a managed service means that all components installed within a client environment will be shutdown.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Each client will has their own instance of the technology platform installed. The CNS Group central server is continuously monitored to ensure overall capacity and therefore ensure the service is not effected.
Usage notifications Yes
Usage reporting Other

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% as a minimum - please see further SOWs for all SLAs and service credits
Approach to resilience CNS run two data centres, which are fully resilient and tested regularly in our BCP plan. In addition, CNS have a failover SOC that is instigated in the event that SOC Alpha is physically or technically unavailable.
Outage reporting Outages to the service are reported to the client immediately by telephone communication, due to the nature of the service and reviewed at the service meetings as part of standard reporting.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Dedicated end points, with 2FA, Isolated VPN connectivity and RBAC.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SGS
ISO/IEC 27001 accreditation date July 2017
What the ISO/IEC 27001 doesn’t cover Nothing - The entire organisation and processes and services is covered.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • PSN SP
  • ISO20000

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards PSN Service Provider and PASF
Information security policies and processes PSN and ISO 27001 accredited
The Service follows CSPs
We have a ISMS for incidents and have a WIKI which has all the published policies and procedure. We have an appointed ISO - scheduled regular audits and quarterly staff training. We are a security organisation and therefore security is embedded in our culture

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Management within CNS Group is run by a change control board run by our CTO. Only those changes that conform to the Change Management process described in our policy document are
authorised for implementation. Within these standards are the rules of conduct relating to:
1) Change Entry
2) Change Review
3) Testing
4) Change Approval
5) Change Announcement
6) Change Management Meeting
7) Implementation
8) Report and Control
Vulnerability management type Supplier-defined controls
Vulnerability management approach "Emergency patches will be deployed by relevant CNS Group SOC Staff delegates. They should be
deployed within 8 hours of availability. As Emergency patches pose an imminent threat to the
network, the release may proceed testing. Critical security patches should be deployed within 3 business days of the time the vendor makes
them available.
Non-critical security and other patches may be applied monthly."
Protective monitoring type Supplier-defined controls
Protective monitoring approach Although GPG13 is now a legacy document, it remains a guideline to be
utilised. As such CNS monitor own infrastructure in line with this standard.
Incident management type Supplier-defined controls
Incident management approach As an ISO27001 accredited Company CNS must maintain a detailed Incident Handling Policy and suite of procedures to ensure that we have a comprehensive and repeatable risk assessment process. Incidents are reported to the Information Security Officer as be policy and ISMS.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £300 to £650 per device
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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