HyperGrid Inc.

HyperCloud

HyperGrid's HyperCloud is a multi-cloud management platform that also includes billing, multi-tenancy, and self-service capabilities. HyperCloud supports on-premises infrastructure (VMware, HyperV, KVM, etc.) as well as public cloud platforms (AWS, GCP, Azure, and many more).

Features

  • Consistent management across multiple clouds - private and public
  • Self-service application life cycle management onto any infrastructure
  • Deep multi-tenancy; multiple providers, groups and users
  • Extensive application blueprint library; App store for the enterprise
  • Real-time reporting of all resource consumption
  • Cloud Cost Optimization - cost reporting across multiple platforms
  • Governance with user entitlements, spending limits, resource leases
  • Rate cards; per tenant markup for app and infrastructure services
  • Show back allowing administrators report on infrastructure and application services
  • Security with Virtual Private Clouds, network ACLs and security groups

Benefits

  • Eliminate cloud complexity for deploying traditional and modern distributed apps
  • Simple, single-click deployment on any cloud without learning every cloud
  • Completely isolate workloads and users; maximize resource utilization
  • Build new apps for the organization quickly; share throughout organization
  • Easily track resource utilization for tenants and users for planning
  • Understand cloud costs and easily reduce overspend and wastage
  • Policy-based control over consumption; automatic wastage reduction
  • Deploy apps on cloud that meets requirements at lowest cost
  • Detailed showback & chargeback per tenant for all consumed resources
  • Multi-layered isolation of apps and users on all clouds

Pricing

£5.25 to £7.5 per virtual machine per month

Service documents

G-Cloud 10

309593658212176

HyperGrid Inc.

Giri Fox

+44 (0)203 553 3662

emea_sales@hypergrid.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to On-premises infrastructure including, but not limited to VMware, Hyper-V, KVM, and BareMetal. Also public clouds including but not limited to Amazon, Azure, Google, Alibaba, Digital Ocean, and Rackspace.
Cloud deployment model Hybrid cloud
Service constraints Support today includes infrastructure models of VMware, Hyper-V, RedHat, and certain bare metal servers (Dell and HP)
System requirements Need to have a HyperVisor manager or control ie. vCenter

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Sev 1 Less than 1 hour (phone call required)
Sev 2 Less than 2 business hours
Sev 3 Less than 4 business hours
Sev 4 Less than 24 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels 24x7 support, standard price and configuration for premium support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started With the initial installation which is included by HyperGrid, knowledge transfer and basic onsite training is included. We also have online training, and user documentation available for access.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Applications inside VMs and containers are not affected. They remain running in the cloud environments to which they were deployed. Any configuration such as BluePrints, Plugins, or billing information can be exported into JSON format.
End-of-contract process Included in the price of the contract is full access to the HyperCloud software, and all of it's capabilities. Support contract is included, as well as access to updates and patches. Everything is bundled in a single package for easy delivery and consumption.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The HyperGrid service is offered through a standard web portal and can be accessed freely with the proper login credentials. Forms/templates are used primarily with drop downs.
Accessibility testing None
API Yes
What users can and can't do using the API HyperGrid offers very open API policies allowing users to integrate into existing software and hardware platforms. Our APIs allow users to customize and tailor the function of our platform to the specific needs of your organization. We also have a complete API library where many other folks have already created scripts and API calls that have been shared with the community.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our application library, and blueprints are all fully customizable and can be tailored to each client and tenants requirements. HyperGrid supports YAML, as well as standard Java, Ruby, Perl and Python scripting languages.
These customizations can be available to as many or as few users, and tenant levels as required by the organization. Also certain applications and blueprints can independently have customizations turned on or off.
Customizations can be done by adminstrator and users based on their specific roles

Scaling

Scaling
Independence of resources True multi-tenancy and VPC functionality allows administrators to put limits on resource sharing and who has access to what. There are hard boundaries created to ensure resources are not being taken by any one user limiting the experience of other machines in the same environment.

Analytics

Analytics
Service usage metrics Yes
Metrics types No. of Container Apps, No. of VMs, vCPU/VM or container, Memory consumed, Storage (Free, Used, Total), % Utilization, Running Hours/VM, Total Pending Alerts, Total Number of Events, Number of VPCs, Number of IPs - Globally, Per Tenant, Per Quota. CPU usage, Memory Usage, Disk Usage, for VMs/Containers/Hosts. Available real time and historical. Timeline logging of all activities against VMs and containers. Quotas and Resource Pool usage. CPU user time, sys time, idle time. System OS details, CPU details.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Password protected- LDAP/Active Directory authentication
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users may export their data through both the Graphical User Interface (GUI) or the Application Programming Interface (API).
Data export formats
  • CSV
  • Other
Other data export formats JSON
Data import formats Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability HyperCloud offers a 99.95% SLA. we offer service credits
Approach to resilience HyperCloud is a Cloud Management Portal/System installed on the customers existing IaaS. We also offer a SaaS CMP offering.
Outage reporting APIs and SMTP Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Through username/password as well as key/secret key for user interfaces and APIs.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach HyperCloud Portal offers a set of network security features which include:
- Integrated VPC firewall
- Automated firewall rule provisioning
- Automated vLAN provision
- Automated Subnet provisioning
- Automated ACL provisioning
- Automated Security Group provisioning
- IP/NAT
- RBAC (Users and Groups and solution is Multi-Tenanted)
- LDAP/ Active Directory
Information security policies and processes Not Applicable - this is dependent on the physical location that the solution is deployed in.
HyperCloud uses Full RBAC, tenant, network, and provider isolation models are in place to protect the integrity of all services and data within the system.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach HyperCloud Portal logs all actions such as provisioning, configuration, de-provisoning, cloud end point addition, permission changes into an audit change log. This can be exported to a SysLog.
In the HyperCloud scenario as all HyperCloud technology is deployed within a customer controlled datacentre/s
Vulnerability management type Supplier-defined controls
Vulnerability management approach Security regression testing is part of every release rollout of the product.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Not applicable in a HyperCloud scenario as all HyperCloud technology is deployed within a customer controlled datacentre/s
Incident management type Supplier-defined controls
Incident management approach HyperGrid support operates on a proactive support model as the 1st line of support. A TAM is assigned to the account for proactive support and monitoring. Provides live data and events to the TAM and support team worldwide. Support is 24x7x365

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5.25 to £7.5 per virtual machine per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We have a platform that can be accessed remotely to review cost analytics and billing. Further testing for on-premises, or public cloud deployment available upon request. Typical testing runs for 2 weeks.
Link to free trial https://hypercloud.hypergrid.com/landing/index.html

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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