Jigsaw24 - Managed Fulfilment of Apple Technologies & Services

Specialists in Apple, including infrastructure, security, deployment and support. Jigsaw24 provide private and public cloud portals for Apple equipment and accessories. Allied with our dedicated account management, vendor demonstrations and training. Jigsaw24 have a diverse and multi-skilled operation, with the expertise to implement complex projects with a cost-effective approach.


  • Highly experienced, security cleared engineers
  • Experienced in hardware, software, installations, projects, virtual solutions, support
  • Dedicated POC and staging facilities in our Nottingham Headoffice
  • Dedicated team managing end-to-end logistics of complex rollouts
  • Experienced subject matter trainers


  • Reduced project leadtimes
  • Reduced disruption to project offices
  • Improved logistics due to our experience dealing with couriers
  • Backend support with our experienced technical staff
  • Custom employee choice option
  • Custom employee top up payment option


£0 to £100 per unit per quarter

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9



Hannah Hally

0115 9707765


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Limited to an agreed catalogue of hardware, software and cloud services made available through a cloud portal.
System requirements
  • Must have web access
  • Available through Safari, Google Chrome, Firefox & Internet Exporer

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response in 1 hour (weekdays only)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is offered through the Jigsaw24.com website. Available to all users.
Web chat accessibility testing None, however, web chat functionality is available for assistive technology users.
Onsite support Yes, at extra cost
Support levels Customer's that take the cloud portal receive sales and technical support. This is typically provided free of charge for portal customers, however, custom development is charged at £500 per day. Typically a technical account manager, a cloud support engineer and a senior developer would be available to help a customer with this service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Jigsaw24 provide onsite training and user documentation for our cloud portal services.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Regular reporting is provided by the account manager and at the end of the service a full data extract is available to the customer.
End-of-contract process No contract services are charged for at the end of the contract. The only chargeable element is customisation at the start of the service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Come back to this
Accessibility testing Come back to this
Customisation available Yes
Description of customisation Customisations available are: Branding, approval process, look and feel, products and services available.
User customisations are: requested through the customer account manager and are defined through meetings with one of our development team.
Who can customise: All customisations are available to all users of this service.


Independence of resources Jigsaw24 carefully manage the volumes of users that can access the service and the number of web servers provided to allow user access. These are capacity planned for double the expected user numbers.
We have not had any capacity issues since this service was launched in 2012.


Service usage metrics No


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Apple, Adobe, Jamf, Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach No user exports option is available, but reports and information are available throughout the service contract. Users can request data exports from their account manager. These are provided free of charge once per quarter. A small charge is made for more frequent requirements (this is £250 per additional request).
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99%
Approach to resilience We have multiple web servers for accessing the system. The cloud portals are provided through our ERP system infrastructure which is fully resilient at server level.
Outage reporting Email Alerts are used to inform of any outages or break in service.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to our cloud portal solutions are restricted to internal Jigsaw24 networks and appropriate/authorised Jigsaw24 employees.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 14/03/2008
What the ISO/IEC 27001 doesn’t cover All of Jigsaw24's supply and service is covered under this accreditation.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Jigsaw24 are ISO 27001 accredited and have an established information security management system (ISMS) that the business adhere to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Formal change control is in place at Jigsaw24. All changes are communicated to a change control board and then need to be approved before they can be implemented.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management is based on a layered approach consisting of notifications from the vendors that we are resellers for or who's products we implement. In addition we have a dedicated internal vulnerability testing appliance that provides vulnerability assessment from our internal network combined with third party external scanners identifying known threats. Once a vulnerability is identified, the relevant patches recommended by the vendor are tested and then applied. Patches begin the initial QA testing as soon as they are available from the vendor. We also have IPS sensors to block attacks in real time.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Key database connections and all access to services are routed through IPS sensors to help identify suspicious events and activity.
Jigsaw24 do not currently have protective monitoring as part of their vulnerability assessment tools.
Incident management type Supplier-defined controls
Incident management approach Incident management is clearly defined in our process manual. Users report incidents via the CRM system which triggers a series of reports based on priority. This is fully reportable and automated in line with attached priority.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0 to £100 per unit per quarter
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We provide a fully operational fully functional cloud portal for a 30 day period.


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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