Mood International Software Limited

MooD 16 Information Knowledge Management [COMPASS]

Integrate digitised process information with background instructions/documents into a single, searchable and accessible interface ensuring consistent information use/compliance across the enterprise. Pragmatic Agile Digitisation driven by desired Business Outcome across Application services. Web-enabled application with data-provenance, governance, work-flows and integrated User sign-on/alerting. Ability to integrate with architectural best-practice e.g. ArchiMate

Features

  • MooD Enterprise (MooD16) Deployment
  • End to end design
  • Value based assessment of applications through MOTs
  • Information Knowledge Management
  • Bespoke data visualisation
  • Integrate current data sources into a scalable Data Platform
  • Deployed Operational architecture, Enterprise Architecture and Modelling
  • Draw a line of sight from applications to business objectives
  • Identifies relationships, information flows and interactions between elements
  • Hot House workshops for detailed problem solving and solution implementation

Benefits

  • Rapid delivery of POC to IOC and FOC
  • Single version of the truth across complex data landscape
  • Delivers an "always-on" capability with 99%+ availability
  • Improve business-led agility and responsiveness
  • Demonstrate business value with working Proof of Concept
  • Data Discovery to help plan data opportunities or challenges ahead
  • Identifying Best Intervention Points and "Quick Wins"
  • Rapid and Pragmatic Digitisation
  • Evidence-based, data-driven, decision making, reducing risk and complexity
  • Drive compliance and utilisation of information assets across the enterprise

Pricing

£1000 per person per day

Service documents

Framework

G-Cloud 11

Service ID

3 0 8 7 1 8 1 9 7 0 5 5 8 1 2

Contact

Mood International Software Limited

G Cloud Team

01904717300

g.cloud@moodinternational.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Services can work in parallel or be integrated with other services or software packages
Cloud deployment model
Private cloud
Service constraints
N/a
System requirements
  • Microsoft SQL
  • Microsoft Windows

User support

Email or online ticketing support
Email or online ticketing
Support response times
Via business hours Managed service desk
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via Skype
Web chat accessibility testing
Live use
Onsite support
Yes, at extra cost
Support levels
Onsite support is available through a Managed Service, pricing is dependent on the number of end users and support levels defined. A Technical Account Manager will be provided as will a customer account manager. Additional services include but are not limited to training, modelling support, model definition, design, configuration and test services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The user is fully supported through an online support capability, user documentation and onsite training can be provided.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be exported to removable media, office file format or any requested database.
End-of-contract process
On Contract close MooD deliver a full transition and close down service. All exportable data will be provided on removable media.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Solutions can render within the browser or be accessed by an app on a mobile tablet device. Service to the solution can be contracted to be the same across both mobile tablet and desktop.
Service interface
Yes
Description of service interface
Web browser required
Accessibility standards
None or don’t know
Description of accessibility
N/a
Accessibility testing
N/a
API
No
Customisation available
Yes
Description of customisation
Software can be configured/customised to requirements by MooD consultants/re-sellers but not by the end-user. However considerable flexibility of use, and tailoring to end-user needs, is made available to the end user, for instance through multiple filters and the ability to set "favourites" and "home-pages".

Scaling

Independence of resources
Solution Software is load balanced on Private Cloud infrastructure

Analytics

Service usage metrics
Yes
Metrics types
Usage trends and connections
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Private Cloud Hosting is provided by customer and as such meets their specific data protection and security requirements.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Administrative rights permit data export.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Word
  • PPT
  • PDF
  • ODBC
Data import formats
  • CSV
  • Other
Other data import formats
  • ODBC sources
  • Excel
  • MS Project
  • XMI

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Private Cloud Hosting is provided by customer and as such meets their specific data protection and security requirements.
Data protection within supplier network
Other
Other protection within supplier network
Private Cloud Hosting is provided by customer and as such meets their specific data protection and security requirements.

Availability and resilience

Guaranteed availability
This is different per contract/solution/infrastructure. Information available on request against a specific configuration, subject to Private Cloud hosting SLA's as specified by customer.
Approach to resilience
Available on Request
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Full security permission model, details available on request
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • Accreditation held by cloud service provider

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Available on Request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on Request
Vulnerability management type
Undisclosed
Vulnerability management approach
Controls need to be in place by the cloud hosting provider, application vulnerability is controlled and managed via MooD vulnerability and patch management process (more details available on request)
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on Request
Incident management type
Supplier-defined controls
Incident management approach
Available on Request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
MODNET

Pricing

Price
£1000 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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