Mood International Software Limited

MooD 16 Information Knowledge Management [COMPASS]

Integrate digitised process information with background instructions/documents into a single, searchable and accessible interface ensuring consistent information use/compliance across the enterprise. Pragmatic Agile Digitisation driven by desired Business Outcome across Application services. Web-enabled application with data-provenance, governance, work-flows and integrated User sign-on/alerting. Ability to integrate with architectural best-practice e.g. ArchiMate


  • MooD Enterprise (MooD16) Deployment
  • End to end design
  • Value based assessment of applications through MOTs
  • Information Knowledge Management
  • Bespoke data visualisation
  • Integrate current data sources into a scalable Data Platform
  • Deployed Operational architecture, Enterprise Architecture and Modelling
  • Draw a line of sight from applications to business objectives
  • Identifies relationships, information flows and interactions between elements
  • Hot House workshops for detailed problem solving and solution implementation


  • Rapid delivery of POC to IOC and FOC
  • Single version of the truth across complex data landscape
  • Delivers an "always-on" capability with 99%+ availability
  • Improve business-led agility and responsiveness
  • Demonstrate business value with working Proof of Concept
  • Data Discovery to help plan data opportunities or challenges ahead
  • Identifying Best Intervention Points and "Quick Wins"
  • Rapid and Pragmatic Digitisation
  • Evidence-based, data-driven, decision making, reducing risk and complexity
  • Drive compliance and utilisation of information assets across the enterprise


£1000 per person per day

Service documents


G-Cloud 11

Service ID

3 0 8 7 1 8 1 9 7 0 5 5 8 1 2


Mood International Software Limited

G Cloud Team


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Services can work in parallel or be integrated with other services or software packages
Cloud deployment model Private cloud
Service constraints N/a
System requirements
  • Microsoft SQL
  • Microsoft Windows

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Via business hours Managed service desk
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Via Skype
Web chat accessibility testing Live use
Onsite support Yes, at extra cost
Support levels Onsite support is available through a Managed Service, pricing is dependent on the number of end users and support levels defined. A Technical Account Manager will be provided as will a customer account manager. Additional services include but are not limited to training, modelling support, model definition, design, configuration and test services.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The user is fully supported through an online support capability, user documentation and onsite training can be provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be exported to removable media, office file format or any requested database.
End-of-contract process On Contract close MooD deliver a full transition and close down service. All exportable data will be provided on removable media.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Solutions can render within the browser or be accessed by an app on a mobile tablet device. Service to the solution can be contracted to be the same across both mobile tablet and desktop.
Service interface Yes
Description of service interface Web browser required
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing N/a
Customisation available Yes
Description of customisation Software can be configured/customised to requirements by MooD consultants/re-sellers but not by the end-user. However considerable flexibility of use, and tailoring to end-user needs, is made available to the end user, for instance through multiple filters and the ability to set "favourites" and "home-pages".


Independence of resources Solution Software is load balanced on Private Cloud infrastructure


Service usage metrics Yes
Metrics types Usage trends and connections
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach Private Cloud Hosting is provided by customer and as such meets their specific data protection and security requirements.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Administrative rights permit data export.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Word
  • PPT
  • PDF
  • ODBC
Data import formats
  • CSV
  • Other
Other data import formats
  • ODBC sources
  • Excel
  • MS Project
  • XMI

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Private Cloud Hosting is provided by customer and as such meets their specific data protection and security requirements.
Data protection within supplier network Other
Other protection within supplier network Private Cloud Hosting is provided by customer and as such meets their specific data protection and security requirements.

Availability and resilience

Availability and resilience
Guaranteed availability This is different per contract/solution/infrastructure. Information available on request against a specific configuration, subject to Private Cloud hosting SLA's as specified by customer.
Approach to resilience Available on Request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Full security permission model, details available on request
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus
  • Accreditation held by cloud service provider

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Available on Request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on Request
Vulnerability management type Undisclosed
Vulnerability management approach Controls need to be in place by the cloud hosting provider, application vulnerability is controlled and managed via MooD vulnerability and patch management process (more details available on request)
Protective monitoring type Undisclosed
Protective monitoring approach Available on Request
Incident management type Supplier-defined controls
Incident management approach Available on Request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other
Other public sector networks MODNET


Price £1000 per person per day
Discount for educational organisations No
Free trial available No

Service documents

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