CWOM delivers Workload Automation for Hybrid Cloud environments by simultaneously optimizing performance, cost, and compliance in real-time.
Cisco Workload Optimisation Manager (CWOM) solution in OEMed from Turbonomic
- Cost Optimisation of virtualised environments (Private and Public)
- 30% Reduction in Public Cloud costs
- 20-40% Increase in Virtual Workload Performance
- ROI within 3 months for 91% of customers
£92000 per unit per year
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
|Cloud deployment model||Hybrid cloud|
|System requirements||Implementation on-prem (VMware) or Public Cloud (AWS, Azure, Google etc)|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
To some extent this depends upon the nature of the question and what it relates to, if you phone our technical support teams you will get an response there and then. The average wait time when phoning is 20 seconds before one of our technical support teams picks up the phone.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||All support levels in addition to standard Cisco CloudCenter provided support are determined and agreed in consultation with prospective customers|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||The CWOM product is well documented, including install, best practice, configuration and management, at the following location. Workshops and associated in person training can be provided as needed based on the needs of the customer.|
|End-of-contract data extraction||The CWOM product is a solution that exists inside of the customer's own environment, be it cloud or on premises. Any unique data that was stored on the CWOM nodes can be gathered prior to removing them from operation with no restriction.|
|End-of-contract process||Subscription services and access to Cisco support services|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||Linux or Unix|
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||.|
|What users can and can't do using the API||
CWOM has a large library of publicly documented North and Southbound APIs which allow management and interaction of the CWOM platform.
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
The CWOM service is a framework to allow for the optimisation of virtual environments. This framework in its nature a customizable platform, flexible enough to choose what kinds of applications and which kinds of targets the customer wants to be available.
In addition, the CWOM UI has the ability to be 'branded' in a sense, tailoring the experience to the customer type and role of the user.
|Independence of resources||Service is hosted by the customer's environment, so this availability would be reflected in the systems set up by the customer. The CWOM product does have High Availability options to help minimize impact in the event of an outage.|
|Service usage metrics||Yes|
|Metrics types||CWOM collects data such as compute usage, run time cost, number of running VM's both managed and unmanaged, Cloud availability, etc. This is displayed in a consolidated dashboard but also available for export as a report either via CSV file, or accessible via our public API's.|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Cisco|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||Never|
|Protecting data at rest||
|Other data at rest protection approach||
FIPS 140-2 compliance for data at rest.
Physical Access Control compliance level depends on how the buyer implements CWOM in their own environment.
Further details and examples can be provided on request.
|Data sanitisation process||No|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||
CWOM is a solution that enables creation of applications and virtual machines inside of environments typically managed by the customer. For items created by CWOM those can be exported using methods specific to the deployed app/VM. Scripts/packages used in the creation of the app are also stored outside of CloudCenter.
For CWOM specific data, stored in linux based file paths and PostgreSQL databases, those can be exported via standard file and pg_dump backup commands.
Use-specific exports, such as running VMs and reporting data, can be exported via a selection in the CWOM UI in CSV format.
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Other protection between networks||
As the CWOM product is hosted on the buyer's network, CWOM utilizes the secure tunnels already established to talk between nodes. Within the product, here are a couple of examples of the security features offered:
Network security – Communication - All HTTPS communication has been hardened and only allows TLSv1.2 protocols, with weak encryption algorithms disabled.
Network security - Isolation and access control - Network isolation can be set up per tenant or per user, including micro-segmentation for environments that support it (ACI, NSX)
Further details and examples can be provided on request.
|Data protection within supplier network||
|Other protection within supplier network||Communication between all endpoints (users, clouds, integrations) of the product are secured using SSL, over port 443 or 8443. All HTTPS communication has been hardened and only allows TLSv1.2 protocols, with weak encryption algorithms disabled.|
Availability and resilience
|Guaranteed availability||Not applicable for the platform in this sense. Product is hosted by buyer on their internal environment, used to manage applications among their different cloud/on premises destinations.|
|Approach to resilience||HA configuration and strategy available on request|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Restrictions are provided based on RBAC (Role Based Access Controls)|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||No audit information available|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||Less than 1 month|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||FIPS Compliant Libraries|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||Security standards met to Cisco standards. Further detail available upon request.|
|Information security policies and processes||
Incidents are reported through technical support or directly to the security team.
Cisco has a product security incident response team. More detail can be found at this URL:
Further detail available upon request.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||CWOM releases are available quarterly for the customer to choose to accept and upgrade to as needed.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
CWOM is a product that resides in the buyer environment.
Source code scanning is done to identify vulnerabilities such as cross site scripting, etc. and is patched in the next maintenance release or sooner if required.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||We identify potential compromises through Cisco technical support escalated as a Severity 1 which receives an immediate fix.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Users are able to report incidents through a number of methods, including phone, email, or web to Cisco TAC (technical support). Information can be found here:
Cisco TAC has processes for most common events to help users troubleshoot issues experienced with the product.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£92000 per unit per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||30 day trial or PoC|
|Link to free trial||https://turbonomic.com/downloads/turbonomic-30-day-trial/|