Fordway

Fordway Cloud Patch Management as a Service

Fordway’s Patch Management as a Service (PMaaS) removes the administrative overhead on IT Operations staff to ensure IT systems remain compliant and secure. Leveraging industry-leading patch management tools to take complete ownership and manage delivery to servers and endpoints. Reliable detection and remediation for Windows and third-party software updates.

Features

  • Continuous monitoring of patch sources and real-time notification from ISVs
  • Analysis and tailored business aligned recommendations for monthly patch cycle
  • Testing and deployment of recommended Windows and Linux OS patches
  • Agreed release schedule to production servers ideally with test phase
  • Reporting at the end of each patching cycle.
  • Patch management applied to your organisation’s on-premise environment.
  • Public cloud patching for instances on all major providers
  • Real-time notification from ISVs
  • Option to patch a number of additional Microsoft applications
  • Option to patch a wide range of 3rd party applications

Benefits

  • Leverage Fordway to react quickly to zero-day vulnerabilities.
  • Enterprise patch management tools that manage delivery to your endpoints
  • Customised release schedule that meets your organisation’s requirements.
  • Removes the burden of onerous and resource intensive activities
  • A component of Fordway’s IT as a Service (ITaaS) portfolio
  • A secure, scalable patching service that customers can rely on
  • Leverages established architectural capabilities with robust processes
  • Accredited platform that assures security and compliance at all times
  • Fordway’s 24x7x365 team manage all aspects of the deployments
  • Fordway representation on your organisation’s Change Advisory Board if required

Pricing

£30 to £78 a server a month

Service documents

Framework

G-Cloud 12

Service ID

3 0 8 3 0 5 8 2 0 4 4 3 4 7 1

Contact

Fordway

Richard Blanford

01483 528200

tenders@fordway.com

Planning

Planning service
Yes
How the planning service works
Fordway have standard engagement documentation and operational templates which will be utilised within their project planning.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Fordway IaaS
  • Fordway PaaS
  • Fordway DaaS
  • Microsoft 365 Suite (F1, E3, E5)
  • Microsoft Azure
  • Fordway IT as a Service
  • Amazon Web Services
  • Fordway Application and Service Availability Monitoring
  • Fordway Connectivity and Access Service
  • Fordway Security Management

Training

Training service provided
Yes
How the training service works
The training service is tailored to the buyer and dependent on the service provided
Training is tied to specific services
Yes
Services the training service works with
  • Fordway IaaS
  • Fordway Paas
  • Fordway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Application and Service Availability Monitoring
  • Microsoft 365, Office 365, Dynamics 365
  • Microsoft Azure
  • Fordway IT as a Service
  • Fordway Security Management Service
  • Fordway Patch Management as a Service

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Fordway have standard documents and templates to support customers on their security requirements in the cloud with independent advice and recommendations.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Fordway IaaS
  • Fordway PaaS
  • Frodway DaaS
  • Microsoft 365, Office 365, Dynamics 365
  • Microsoft Azure
  • Fordway Application and Service Availability Monitoring
  • Fordway IT as a Service
  • Fordway Cloud Connectivity and Access
  • Amazon Web Services
  • Fordway Security Management Service

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Fordway have standard quality assurance and performance testing documentation and templates which will be tailored in line with the service design.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Fordway have a wide rage of hosting, software and support services which include:
Fordway IaaS,
Fordway PaaS,
Fordway DaaS,
Fordway Cloud Intermediation Services,
Fordway Identity and Authentication Management,
Fordway Data Storage Service,
Fordway Cloud Monitoring as a Service,
Fordway Cloud Security Management as a Service,
Fordway Security Monitoring as a Service,
Fordway Disaster Recovery as a Service,
Fordway Backup and Restore as a Service,
Fordway Endpoint Protection as a Service,
Fordway Service Management Service,
Fordway Server Hosting Service,
Fordway Patch Management as a Service

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 incident 24 x 7, 15 minute response.
Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Supports all assistive technologies supported by the base browser
Support levels
Fordway have a standard SLA for hosting, software and support services

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£30 to £78 a server a month
Discount for educational organisations
No

Service documents

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