ProtonMail is a cloud-based secure email service using end-to-end encryption to seamlessly protect emails within and outside of an organization. Equivalent to Secret protection. Fully integrated with mobile devices and located at own NATO standard data centre and network ISP to assure operations, with VPN networking on own international infrastructure.
- Desktop mail client using encrypted bridge application
- Full featured webmail.
- Award winning iOS/Android/Blackberry apps fully integrated.
- Own ISP to assure equivalent Secret assurance across the Internet.
- Proven AES-256 and RSA-4096 cryptography.
- Proven resilient network with DDoS protection.
- Redundant cloud storage with failover and built-in recovery.
- Send encrypted emails to non service recipients.
- HIPAA patient records Compliant.
- GDPR Compliant.
- Full corporate customer administration provided.
- Fast track (4 hour) service change over.
- Encryption is seamless and transparent to the user.
- Pay-as-you-go or Fixed Price for budgeting purposes.
- No special end user training required.
- End-to-end encryption ensures data control/privacy on the cloud.
- Ideal for internal staff transactions such as HR reporting.
- Customer data not readable by cloud service providers.
- International VPN network to avoid ISP redirections.
- Own ISP and data centre for maximum security.
£10 per person per year
- Education pricing available
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Same working day|
|User can manage status and priority of support tickets||No|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.0 A|
|Web chat accessibility testing||None|
|Onsite support||Yes, at extra cost|
Front line support for corporate customers all inclusive.
Personal free of charge customers have access to online FAQs, community and knowledge base.
|Support available to third parties||Yes|
Onboarding and offboarding
Personal users normally sign themselves up for the service.
Corporate customers are assisted with both user on-boarding, transitional messages and the change-over of DNS table setting to include the encryption and validation key settings the service requires to function correctly.
|End-of-contract data extraction||Download via web mail or direct save from their desktop or device client.|
|End-of-contract process||The customer agrees a closure date, upon which the service is suspended for one month. During which the service can be reinstated or accessed in an emergency situation.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None|
|Accessibility standards||WCAG 2.0 A|
|Independence of resources||The private cloud is run by Proton as entirely their own virtualised data centre and network ISP. Full monitoring and Denial of Service capabilities are operated from their own former NATO operation in Switzerland and have been field tested by real attacks to services.|
|Service usage metrics||Yes|
|Metrics types||Utilisation and availability via a dashboard within the account management panel.|
|Reporting types||Real-time dashboards|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Proton Technologies AG (Switzerland)|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Either by webmail download or using their desktop or mobile device client, saving into common mail formats accordingly.|
|Data export formats||Other|
|Other data export formats||
|Data import formats||Other|
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||100% availability even under Denial of Service attack conditions.|
|Approach to resilience||The private data centre is designed for full redundancy including the internationally localised network access points. The service is assessed to be Secret status across the Internet. Details can be provided upon request for security reasons.|
|Outage reporting||A user dashboard is provided with email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Full details are available on request.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Full details are available on request.|
|ISO/IEC 27001 accreditation date||Full details are available on request.|
|What the ISO/IEC 27001 doesn’t cover||Full details are available on request.|
|ISO 28000:2007 certification||Yes|
|Who accredited the ISO 28000:2007||Full details are available on request.|
|ISO 28000:2007 accreditation date||Full details are available on request.|
|What the ISO 28000:2007 doesn’t cover||Full details are available on request.|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Full details are available on request.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Full details are available on request.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Full details are available on request.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Full details are available on request.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Full details are available on request.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£10 per person per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Fully featured web mail 'personal account' of Free of Charge indefinitely.|
|Link to free trial||Www.protonmail.com|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|