Digital Quotient Solutions

Robotic Process Automation (RPA) Service

DQ's robotic process automation(RPA) can help Government departments to automate time-consuming and repetitive manual processes. It can support cloud based services and works closely with clients to drive automation initiatives to enable the delivery of efficiencies and cost savings. We provide RPA consultancy, service design, project management and implementation services.

Features

  • Robotic Process Automation (RPA) of business processes
  • RPA Service is customisable based on clients’ context and requirements
  • Process analysis to identify applicable attended/unattended models
  • Multi-disciplinary service team working collaboratively with clients
  • Deployment to cloud based hosting providers
  • Utilises robotic automation software from NICE, Blue Prism or UiPath
  • Training and Service Management support for deployed automation solution
  • Provide Strategy, Design, implementation, Consultation, Business Analysis and Service Management
  • Virtual workers / intelligent agents
  • Documented handover to support BAU

Benefits

  • Increased operational efficiencies and cost savings
  • Operational improvement by eliminating repetitive clerical tasks
  • Improvement in speed/accuracy of human-interaction processes
  • Support consistency and standardisation in delivering robotic automation initiatives
  • Develop client capability to launch and maintain robotic automations
  • 24/7 virtual workforce leads to better customer experience
  • Low-code or no-code RPA implementation
  • GDS Digital Service Standards aligned to Full lifecycle iterative delivery

Pricing

£300 to £950 per person per day

  • Education pricing available

Service documents

G-Cloud 11

308160218371466

Digital Quotient Solutions

Bids Team - Digital Quotient

+44 02034881969

bids@digitalquotient.co.uk

Planning

Planning
Planning service Yes
How the planning service works DQ work collaboratively to understand the requirements, using our experience and existing toolsets/collateral to identify and deliver the optimum solution. Our project managers have experience in planning and implementing cloud solutions.

We also have significant experience of working with multi-supplier deliveries and have proven processes for ensuring that we can work with all parties to ensure successful delivery.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide training in regard to the use of cloud services and can provide specific training in the use of a particular system, working with the provider of that system to ensure client's training needs are met..

We can provide a range of training options from on-site one-to-one coaching, facilitated group training sessions, video tutorials, training documentation and video conference training sessions. We understand the training needs and build a customised approach.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We work seamlessly with our clients in multi-disciplinary teams (comprising programme directors, business architects, cloud technical architects, agile digital delivery experts and procurement specialists, UCD Teams including User research, Interaction designers, Content designers ) to achieve the set up and migration goals. We will set up service and deliver a controlled migration of buyers’ platform(s) from their existing environment to a cloud or another cloud-based environment. Through the planning, execution, testing, and cutover phases, DQ will be able to ensure the smooth transition of the buyer’s legacy or existing solution to new cloud service.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works DQ proactively supports the Buyers’ team implementing cloud hosting and software services through sharing of industry best practices and our experience. In addition, our accredited Quality Management System delivers a set of Critical Project Deliverables, Risk Register and Compliance Register ensuring that all implementation issues are fully addressed and mitigated. These are agreed with the Buyers’ team to ensure the project is delivered on time and in full and identifies any opportunities for improvement in delivery or cost.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security policy, standards, procedures and guidelines drafting, review and refinement
  • Risk assessments
  • Enterprise security assessment
Certified security testers Yes
Security testing certifications Other
Other security testing certifications
  • ISE2
  • CISSP

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works DQ is able to provide ongoing support, throughout implementation and post-implementation

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Generally, 24 hours. But depending on client SLA
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £300 to £950 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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