Eduserv

OpenAthens

OpenAthens is an advanced access management system from Eduserv. It simplifies access to subscription-based online content (typically academic journals and datasets) by giving users a single username and password. The service supports a mix of proprietary protocols (Athens), open standards (SAML) and IP address checking.

Features

  • Simplifies access to subscription-based online content
  • Typically used to access academic journals and datasets
  • Supports the Athens protocol
  • Supports SAML 2
  • Uses IP address checking where other protocols not available
  • MyAthens Portal helps users to discover available content
  • Rich management toolset to aid configuration and track resource usage
  • Optional self-registration by end-users

Benefits

  • No need for your users to remember multiple usernames
  • Reduced set up time for new subscription services
  • On- and off-site access to resources
  • Comprehensive usage statistics to show how often content is accessed
  • Simple account administration
  • Ability to assess the value of your subscriptions

Pricing

£1.26 per person per year

Service documents

G-Cloud 9

308056282027164

Eduserv

Eva Stirling

0117 313 8089

sales.operations@eduserv.org.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None.
System requirements Any current web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Immediately
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Included in the service is access to a dedicated help desk, contactable via telephone, email and via a support portal.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide onsite and/or offsite training as well as online and telephone training. The application has been designed to be simple to use and so requires minimal training.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Data can be exported via the user interface or via an API.
End-of-contract process Users are able to export their own data once they have decided to terminate the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive end-user sign-on
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API Yes
What users can and can't do using the API Account management is available via a REST API; we also have APIs to integrate with legacy systems.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Branding and end user-facing messages can be customised.

Scaling

Scaling
Independence of resources The service is constantly monitored and provided from multiple locations. The service is also given (Distributed Denial of Service) DDoS protection to protect it from concerted attacks aimed at bringing it down.

Analytics

Analytics
Service usage metrics Yes
Metrics types End user usage can be measured and reports provided via the user interface.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via the user interface or via an API.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks XML signature and encryption
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee availability at 99.95%.
Approach to resilience The service is operated from multiple geographically discrete datacentres.
Outage reporting There is a status page which reports on availability of the various elements of the service as well as any planned maintenance windows.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is restricted through a combination of username and passwords, multifactor authentication, firewalling, IP restrictions, the use of bastion hosts as appropriate.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certification International
ISO/IEC 27001 accreditation date 10 May 2015
What the ISO/IEC 27001 doesn’t cover All Eduserv services are covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 11 August 2015
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover All Eduserv services are covered.
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • Cyber Supplier to Government
  • CHECK
  • CESG PGA
  • Cyber Essentials
  • PSN Assured
  • PSN Protect

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Eduserv is certified as compliant with ISO27001:2005 (Certificate CI/12868IS) by a UKAS accredited certifying body. Services that we have designed, implemented and operate have been subject to RMADS accreditation including ITHCs by independent CHECK providers. Our Information Security and Compliance officers report to the Head of Assurance, who reports directly to Eduserv's CEO. We are able to supply our Information Security Policy subject to a non-disclosure agreement being put in place with the receiving party.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Eduserv is committed to ITIL aligned Change and Configuration Management for effective management and control of its infrastructure. Eduserv's management tool incorporates a Change Management Database (CMDB) at the heart of its operation, with all service support and delivery modules linked to the CMDB to ensure a complete and accurate view of customer estates. A dedicated Change and Configuration Management team exists within the services department and liaises closely with all other teams to ensure changes are successful and our infrastructure is maintained and accurately modelled within the CMDB.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We subscribe to vendor support services to ensure we are operating in line with the latest recommendations and are made aware of any potential vulnerabilities. The patch deployment policy is ITIL aligned and undertaken in accordance with our ISO27001 security policy. For patching of Windows operating systems, we follow a patch cycle in line with Microsoft’s "Patch Tuesday”. For exceptional patching, our processes allow for the management of exceptions which require emergency maintenance to protect your service from vulnerabilities. Notifications are sent to ensure that customers are informed of planned works and all patches are tested before deployment to live.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our optional Protective Monitoring services are hosted and operated by Eduserv from our 24/7 Network and Security Operations Centre and makes use of an industry-leading integrated virtual appliance for the collection, monitoring, analysis, alerting and reporting of all IT event, log and performance data. A real-time analytics engine is used to correlate events, logs and performance metrics across your cloud and on-premise infrastructure. A comprehensive suite of highly configurable rules allow alerts to be sent in response to malicious activity and performance-impacting events, all of which is included as standard in the service.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our ITIL-aligned Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes Customers can report incidents via phone, email or our portal. Our Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. For Major Incidents, once the Incident has been resolved, the Incident Manager will ensure an Incident Review Meeting is held and a Major Incident Report is created and distributed.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.26 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free trial period lasts up to 90 days.
Support is not included.
Link to free trial http://openathens.org/free-trial/

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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