Computacenter (UK) Ltd

Computacenter - Condeco - Cloud Enterprise

Computacenter partners with Condeco, a global leader in integrated workplace management technology, to better manage meeting rooms and workspaces. Since 2005, they have helped over a million users to meet and work more efficiently, and companies to streamline their operations using Condeco solutions.

Features

  • Room Booking
  • Desk Booking
  • Digital Signage
  • Occupancy Sensing
  • Video Conferencing
  • Single View Room and Desk Availability
  • RFID Card Compatibility
  • Automatic Email Confirmations
  • Visitor Management
  • Outlook Integration

Benefits

  • Monitor and measure every meeting room your estate has
  • Maximise your resources, increase building efficiencies and enable flexible working
  • Smart directory software that displays meeting room information
  • Secure - Certified against ISO27001:2013 standards

Pricing

£240 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

307851860929154

Computacenter (UK) Ltd

Karen Baldock

+44 (0) 1707 631000

government@computacenter.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Internet Access
  • Reselling

User support

User support
Email or online ticketing support Email or online ticketing
Support response times This service responds to questions using a priority system.
Priority:
1 = Critical = 30mins
2 = High = 1 hour
3 = Medium = 8 hours
4 = Low = 24 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels SaaS - 24x7 Support Available for all clients.
Dedicated Customer Support Managers and Account Managers for each client. Full SLA document available at request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide full onsite training and consultation for setup as part of the project implementation. In addition, user guides are also provided for both admin and standard users.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The client is provided a copy of their booking data and data is deleted securely from all Condeco servers.
End-of-contract process The client is provided a copy of their booking data and data is deleted securely from all Condeco servers.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install Yes
Compatible operating systems
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full functionality and reporting via desktop web application and Mobile limited to Desk and Room Booking.
Service interface Yes
Description of service interface Log tickets via Jira System
Accessibility standards WCAG 2.1 A
Accessibility testing N/A
API Yes
What users can and can't do using the API We allow our client to brand elements of the software for both the web application and display on our meeting room hardware.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation We allow our client to brand elements of the software for both the web application and display on our meeting room hardware

Scaling

Scaling
Independence of resources Condeco utilise Autoscale functionality within the Microsoft Azure cloud environment to ensure the infrastructure can support demand by keeping the application performance at optimal levels at all.
We also have additional alerting/monitoring resources setup to notify the SaaS delivery/Support teams of any high utilisation of resources, which requires attention and possible action steps.

Analytics

Analytics
Service usage metrics Yes
Metrics types Yes - On request we can provide metrics on number of bookings made and other information.
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Condeco Software

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported to XLS or PDF from the reporting module
Data export formats Other
Other data export formats
  • XLS
  • PST
Data import formats Other
Other data import formats
  • PST
  • CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability RTO=12 hours RPO=30 minutes
Approach to resilience IT infrastructure is fully redundant (physical and logical level). A DR site is available as well.
Outage reporting A ticket is raised. Clients access to tickets

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Clients are allowed to use their SSO and are directly responsible for the access management.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 19/03/2019
What the ISO/IEC 27001 doesn’t cover Our ISO/IEC 27001 certification covers all our managed service people, processes and IT systems. The areas of our business not covered are those that fall outside the following: The scope of Certificate number IS 516767 is for the Group Information Security Management System in relation to the UK based Information Services Division encompassing data centre, telephony, system development, implementation, operations, administration and maintenance functions for Computacenter Group Systems, UK Corporate IT Systems and Customer Facing IT Systems including the Managed Services – Service Management Tool Suite (SMTS). This is in accordance with the Statement of Applicability v7.0 dated 03/02/2017. The scope of Certificate number IS559935 is for the protection of Computacenter and customer information that is accessed, processed or stored by personnel of the Service Operations Division Operational Support and Data Centre Services teams. This is in accordance with the Statement of Applicability v7.3 dated 04/12/2017. The scope of Certificate number IS 621751 is for protection of information that is accessed, processed or stored by personnel providing Computacenter contracted Desktop Infrastructure Services including Service Management, ITIL Service Lines, Supply Chain Services, Service Operations Engineering Support, Project Support and Operational Security. In accordance with the Statement of Applicability v4.3 dated 12/01/2018.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 03/05/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/A
PCI certification Yes
Who accredited the PCI DSS certification GemServ
PCI DSS accreditation date September 2018
What the PCI DSS doesn’t cover Only the data centres for the specific controls of Requirements 9 – Restrict physical access to cardholder data and 12 - Maintain a policy that addresses information security for all personnel of PCI DSS v3.2.1, which is not relevant for this service.
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards CSA STAR (gold level)
Information security policies and processes Our Group ISMS contains a consistent security assurance framework and accompanying baseline set of Information Security Policies that are to be used throughout the Computacenter Group. Information Security Policies define the minimum security standards for the Computacenter Group. They consist of technical, procedural and staff behavioural rules that work in concert to preserve the security aspects of Computacenter IT Systems and the information that they process. The Group ISMS Information Security Policy set is divided into categories covering topics such as Information Security Management, End-user responsibilities and Acceptable Usage plus technology specific security requirements. An 'Acceptable use Policy' (AUP) document is included in the Policy set, as a minimum, which must be read and understood, for ensure employee’s know their obligations and comply with this and any other Security Policies that relate to their role in the organisation.
In addition, Condeco are accredited to ISO27001 standard and also CSA Star Gold level.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Our Group Change Management service is based on ITIL best practice and has the primary objective of protecting client production services from outage and disruption resulting from change. Our Group Change Management team acts as primary interface for the client Group Change Management team to control changes to IT Infrastructure. The process is applied and governed to ensure that changes are recorded, evaluated, prioritised, planned, tested, authorised, implemented, documented and reviewed in a controlled manner with minimal or no disruption to service. Changes are initiated directly within our toolset, using various templated models, ensuring best practice policies and ease-of-use.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Computacenter has in-house vulnerability management processes to cover scheduled and ad-hoc scanning, identification, notification, remediation and reporting. Customer specific programs are also deployed.

Condeco's Vulnerability management is dealt with at different levels: automatic and continuous upgrade cloud approach of antivirus systems; patch management according to the defined baselines. Patches are suggested by vendors. An independent process is in place for their approval.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our protective monitoring processes are based and run in accordance with the service and customer requirements.

For every incident, Condeco raise a ticket on ServiceNow . According to the severity it is processed and Clients (if impacted) are informed and may track the progress of the
fixing. Root cause analysis is always done and for high/critical incident a report is prepared for the Client.
Incident management type Supplier-defined controls
Incident management approach Our incident management processes are based on the requirements of each service and interface with our customer, as required by the contract

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £240 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Pilot schemes are available based on a set of dates and KPI's with firm commitments post pilot

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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