Cappfinity Ltd

Cappfinity Assessment, Development and Transformation services

Cappfinity are a Talent Technology company, focused on helping organisations to assess against capabilities predictive of success during the recruitment phase. We support organisations in the development of Strengths, through engaging learning interventions. Cappfinity's solutions are built with user experience in mind, enabling each participant to showcase their authentic self.


  • Feedback. Cappfinity create meaningful feedback reports for all assessment participants
  • Blended Assessment. A mix of assessment items measuring relevant attributes
  • Customisable Assessment Portal
  • Assessment in Virtual Reality
  • Assessment Centre Experiences
  • Strengths-Based-Interview design
  • Strengths Profile. Development Assessment
  • Bespoke Development programme design
  • Managed Recruitment Services
  • Reasoning Tests


  • Quickly identify candidates suitable for progression to later recruitment stages
  • Consumer led, engaging and exciting assessment experience for candidates.
  • Insightful and robust data for clients
  • Developing and building on individuals strengths
  • Integrations with over 20+ ATS platforms, ensuring seamless user experience
  • Paperless Assessment Centre's
  • End-to-end recruitment offering, including provision of candidate screening services
  • Reasoning Tests are time recorded.Ensuring minimal adverse impact
  • Dedicated Success Manager assigned to smoothly deliver projects
  • Expert team of occupational psychologists to design and test products


£1 to £30 per user

  • Education pricing available

Service documents


G-Cloud 11

Service ID

3 0 7 4 2 4 3 2 4 0 6 4 1 0 4


Cappfinity Ltd

Paul Gilbert


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Our assessment services can be integrated by an API to third party ATS and HR Management Systems.
Cloud deployment model Private cloud
Service constraints No
System requirements Consumers require a web browser and internet connection.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times We will agree an SLA with individual clients based on project requirements. At present all SLA's work within 8.30am-5.30pm UK hourse.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing This would be the responsibility of our support desk system provider.
Onsite support Yes, at extra cost
Support levels Capp have a vastly experienced team of client success managers, assessment consultants and engineers. Each member of the dedicated project team will be chosen carefully to suit the individual requirements of the client.

Your Client Success Manager and Senior Assessment Consultant will be your main points of contact and will monitor the progress of the project/campaign against specifically pre-agreed KPI’s and SLA. These individuals are comfortable in managing complex assessment and development projects with a variety of different clients.

We typically set up a weekly Web meetings to discuss project activity, monthly meetings to discuss wider issues such as diversity and inclusion data and quarterly meetings to shift the focus off programme and to the wider market, where we can share our insights or experiences working with other organisations.

Any support provided will be included within a costed proposal.

Capp have an IT helpdesk to support day-to-day queries.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Capp provide, where necessary, full system training via interactive web meetings along with supporting training materials in PDF form. The training will be adjusted to suit client requirements.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The data is used during the contract and we provide end-of-campaign reports highlighting all accumulated data. Capp can provide all clients with their data in a portable format on request.
End-of-contract process If a client decides to end their contract with Capp, we will ensure that their account is closed and any data secured. Capp are fully GDPR compliant and will agree a data retention policy with the client.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We ensure that Capp's online products have the same user experience regardless of platform.
Service interface Yes
Description of service interface Capp's service interface is essentially the assessment(s) that the participant will view.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing We've looked at our assessments using JAWS screen reader and they were generally passable to us based on limited testing. We are currently in talks with a third party who perform accessibility testing and provide recommendations for improvements around assistive technologies.
What users can and can't do using the API The Capp API allows us to integrate the assessments with different ATS platforms, the end user does not have access to make any changes through the API - they will simply input data which we then record and report to the client.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The Capp assessment offering can be customised. Any customisation will be enacted by Capp professionals based on pre-identified and relevant requirement(s).


Independence of resources We already have significantly larger capacity than is required for our current and anticipated levels of user traffic. We have provision in place to scale up and out.


Service usage metrics Yes
Metrics types TBC
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach N/A - data is typically passed securely between systems or if stored on the Capp ATS, provided via specific reports at present.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Capp will use all reasonable effort to ensure that the Capp Assessments are available on a 24x7x365 basis with an annual uptime percentage of 99.8% during the service year. A service year is defined as the preceding
365 days from the date of an SLA event.
Approach to resilience Please view our hosting providers details here:

Our own facilities are designed to be Highly Available with no single points of failure.
Outage reporting We closely monitor this ourselves and we will report via the most appropriate mode of communication to our clients.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Administrative accounts are managed by formal requests from agreed and approved client contacts to nominated individuals within Capp. We define clear roles and only grant access to the features needed, using the principle of Least Privileged Access.

Accounts are created by Capp sending unique URLs to the approved individuals, which can only be used by them. Privileged access is reviewed every 6 months, at the end of a project or whenever there is a significant change. Passwords complexity and management is enforced by the system to a specification agreed with the client.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SOCOTEC
ISO/IEC 27001 accreditation date 15/05/2018
What the ISO/IEC 27001 doesn’t cover There are no exclusions.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus
  • Hosting provider Rackspace:

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Capp's operates an ISO27001:2013 certified ISMS.

All staff are contractually bound by our security policies. We have a rolling programme of internal audits and are externally audited annually.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All change requests, internal or external, are assessed for viability, impact, need, and importance. The change will be undertaken by developers, including adding new unit and integration tests for automated testing of the change, and then manually tested by one or more developers not involved in the initial development.

We have automated penetration testing that runs a couple of times a week to ensure that any changes haven't introduced security flaws, and that all of our systems are secure against new vulnerabilities as they are found.
Vulnerability management type Undisclosed
Vulnerability management approach We use the Rackspace Managed Patching service for all our servers. Patches are evaluated and installed within 2 weeks of release, quicker if Critical. We also subscribe to various security bulletins and proactively deal with threats raised.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All systems are behind dedicated enterprise-class firewalls. The Rackspace NOC continuously monitors the environment and reacts accordingly. We ships all logs to Microsoft OMS where they are constantly analysed and alerts raised as needed.

We have a series of in-house dashboard showing system and application metrics that are continuously monitored. In the event of a potential compromise our Incident management team will be activated, who will assess the size of the threat and respond accordingly, e.g. a ‘Code Red’ incident would be take priority over all other activity and all necessary resources would be deployed.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All incidents are assessed for severity. Day to day support queries (common events) are handled by a dedicated team according to SLAs as agreed with the client. Severe incidents would activate a Code Red team.

Self report through support channels such as help desk or direct to nominated Capp contact, such as the assigned Client Success Manager. We keep all relevant parties informed through regular updates, as frequent as every 30 minutes dependent on the severity and impact to service.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1 to £30 per user
Discount for educational organisations Yes
Free trial available No

Service documents

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