Yes Creative

Website Design & Development

Innovative, inspiring and interesting websites. Our website design services cover the whole process from UX planning through to testing and deployment, our sites are built on a CMS system that is right for you. The platforms and applications we use utilise the latest technologies and integrations.


  • Website design
  • Website development
  • Ecommerce
  • Website maintenance & support
  • UX Design
  • User testing
  • Mobile development
  • Online forms
  • Plugin development


  • Increase online presence
  • Custom designed websites to stand out from the crowd
  • Tools to measure success
  • Thought out user experience to drive users to intended action
  • Range of support options available
  • Ability to manage site ongoing, and from anywhere
  • Increase sales and marketing position
  • Improve customer relationships
  • Aid growth plans
  • Improve user experience


£450 to £900 per person per day

  • Education pricing available

Service documents

G-Cloud 11


Yes Creative

Kelly Ings


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Graphic design
Digital marketing
Content creation
Cloud deployment model Public cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response time is dependent on severity of issue. For something affecting core functionality of your website we will respond within a minimum of 1 hour. All other issues will be responded to within 3 hours between 8am and 6pm. 7 days a week support.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat available through Yes Creative website, if web chat is not available then the support ticket will be sent via email.
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels We will provide support throughout the project and support is included for one month following sign off of the project.
Each project will have a dedicated account manager and have access to online ticketing system. Support available by phone Monday - Friday 9 - 5. More urgent support can be logged through online chat or support tickets and will be responded to no later than 3 hours after submitting (8am - 6pm 7 days a week).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started When starting a project we will hold an initial on-site meeting and brainstorming session to define client and project goals and values. The scope and deliverables of the project will be discussed and outlined. Follow up documentation of this process and timelines will be sent following this meeting to outlay the project process.

Yes Creative will guide you through the process.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction When a contract is ended by written confirmation all data will be backed up and sent over directly. This service is available for one month after contract ended, after this point any data will be deleted.
End-of-contract process Included in the contract:
Design services
3 concepts will be presented either in person or via email, the format will be PDF and/or working prototype files.
These files are all accessible in their design file format and PDF for use by the client.

Website development
All website development will adhere to design concepts agreed with clients and follow best practise.

Project Management
A detailed timeline will be presented with concepts. This will be updated and redistributed throughout the process.
Timelines will be adhered to and in the event of milestones being missed, a revised timing plan will be provided, and any changes to final delivery discussed.

All materials created are owned and copyrighted by the client not Yes Creative.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Service can be tailored for individual needs. Separate designs and builds can be completed for mobile and desktop sites to achieve best results when viewing on a mobile device.
Service interface No
Customisation available Yes
Description of customisation Any aspect of the project can be customised, from design to functionality. Each project will be approached individually and a solution suggested to match project brief.


Independence of resources All our solutions are scaleable and the service offered tailored to each client.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Any data that needs to be exported will be sent directly to the client, or can be downloaded from cloud based software. Instructions on how to export from website sent to client to complete.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability N/a
Approach to resilience Available upon request
Outage reporting N/a

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Website CRM system and support ticketing system is protected by a username and password, which only the client and Yes Creative have access to. Passwords can be reset by Yes Creative.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Whilst we do not have a security governance certificate our services are delivered as follows:
Everything is customer focussed, for both current and future customers.
Each department has an individual appointed responsible for security and this is fed back regularly to the person responsible for security standards.
Processes are regularly reviewed to ensure inline with security objectives and continual improvement is always the aim to be prepared to react to future challenges.
Information security policies and processes The following is managed through information security policies and processes;

Document Control, Revision History, Approvals, Document History,
Scope and Responsibilities.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are managed through an internal CRM or support ticketing system. Requested changes are reviewed prior to any work to design or build, and then once implemented fully tested. When required 'Scheduled Maintenance' windows are deployed and to limit disturbance large changes that will require down time can be actioned during unsociable hours.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Penetration testing and monitoring of logs to provide an insight into the source of potential threats. If any threats are identified then any recommended updates or patches are actioned urgently.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Spikes in traffic and other potential compromises are identified during the testing phase to provide solutions to protect against these. Should there be any incidents then these will be responded to within three hours.
Incident management type Supplier-defined controls
Incident management approach Incidents can be reported via online ticketing system, telephone or live chat. The severity of these can be marked on the ticketing system or discussed and then will be handled accordingly. Incident reports will be provided once incidents are dealt with.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £450 to £900 per person per day
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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