net-progress ltd

Age friendly review services

Many older adults have digital accessibility needs that are not met by WCAG 2.0 Level AA compliance. Our expert review identifies issues that make your website hard to use or understand for the over-55s. Optimising a website for older adults can significantly increase task completion for this demographic.

Features

  • Device independent review
  • Optional benchmarking against relevant websites
  • List of actionable recommendations
  • List of positive ‘age-friendly’ features on the website
  • Assessment of key user journeys

Benefits

  • Make your digital products more age-friendly
  • Improve task completion for the over-55s

Pricing

£400 to £600 per person per day

Service documents

G-Cloud 10

307213494781451

net-progress ltd

paul crichton

0208 296 0971

p.crichton@net-progress.co.uk

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works More details of our QA service are in the Service Definition document.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 3 hours of receipt of a question during the standard working week.

A similar response time can be provided at weekends, if requested in advance.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Select from:

• Email
• Skype / Google Hangouts
• Phone
• Onsite (where appropriate)

Each project will have a dedicated Account Manager as standard for the duration of the project.

Fault investigation for users and social media monitoring provided for 30 calendar days after launch.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Pricing

Pricing
Price £400 to £600 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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