Patient Portal (IGpatient)
Innovative cloud-based patient portal that enables patients, and their referrers, to interact directly with trusts or care organisations using specific or generic interfaces and specific electronic forms. Access to the portal is via any web-enabled device.
Features
- Patient completed forms e.g., Family History Form; Maternity self-referral form
- On-line data validation according to an organisation’s defined criteria
- Data export facilitates automatic organisation’s data-base updating e.g. genetics data-base
Benefits
- Patient access through any web browser from their own device
- Improved data accuracy
- Cost effective
Pricing
£4,000 to £12,000 a unit a year
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stephen.rapicano@igspectrum.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 9
Service ID
3 0 7 1 4 3 7 0 1 9 9 1 7 8 0
Contact
IGspectrum Ltd
Stephen Rapicano
Telephone: 07798831842
Email: stephen.rapicano@igspectrum.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- There are no constraints
- System requirements
- There are no system requirements.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Standard issues - 1 business day. Critical issues - 1 hour
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- The support is generally available during the standard working day and is chargeable. Special arrangements can be accommodated and are also chargeable.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- User documentation is provided. On-site training if required is available at an additional charge.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- This service is included in our charges. User registration data will be destroyed at the end of the contract.
- End-of-contract process
- Data export is included in our charges. User registration data will be destroyed at the end of the contract. All users of the service are deactivated, No other action is required.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10+
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The application is accessible through a supported browser running on mobile devices.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Service opens in a new tab. Large fonts are used. Simple navigation. Users can zoom in and out.
- Accessibility testing
- Tested with partially sighted person.
- API
- Yes
- What users can and can't do using the API
- SOAP support is provided
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Agreed specific user requirements can be implemented at additional charge.
Scaling
- Independence of resources
- Scaling is performed automatically and excessive usage creates an alert.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Application metrics
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data export is included in our charges.
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- User specified. May be subject to a charge
- Data import formats
-
- CSV
- Other
- Other data import formats
- User specified. May be subject to a charge
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99.99% assured by independent validation of assertion; contract determines any refunds if availability levels are not met.
- Approach to resilience
- Available on request.
- Outage reporting
- Via Email alerts or by other means if required and available.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Username or password
- Access restrictions in management interfaces and support channels
- We can satisfy any user requirement access management and restriction.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 21/10/2009
- What the ISO/IEC 27001 doesn’t cover
- No exclusions.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 31/12/2009
- CSA STAR certification level
- Level 5: CSA STAR Continuous Monitoring
- What the CSA STAR doesn’t cover
- No exclusions.
- PCI certification
- No
- Other security accreditations
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance accreditation
- Yes
- Security governance standards
- Other
- Other security governance standards
- SSAE ISAE
- Information security policies and processes
-
IG Statement of Compliance.
IG Toolkit Level 2.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Full lifetime tracking is deployed. No changes are made without a full security assessment.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- All existing and new treat types are evaluated and if necessary the appropriate action is taken.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Threat detection and prevention require a combination of people, process, and security experts who monitor, analyse, and alert any incidents on a 24x7 basis. Threat intelligence is monitored to provide continuous protection for your sensitive data. A full plan is in place to respond to any real or potential compromise. This plan can be initiated at any time on a 24/7 basis.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Pre-defined processes exist. Users report to the service desk. Incident reports are provided as needed.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- New NHS Network (N3)
Pricing
- Price
- £4,000 to £12,000 a unit a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Full service access for 30 days
Documents
- Pricing document
- Pricing document
- Service definition document
- Service definition document
- Terms and conditions document
- Terms and conditions document
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stephen.rapicano@igspectrum.com.
Tell them what format you need. It will help if you say what assistive technology you use.