r4apps UK Ltd

r4apps Semantic Integration Platform As A Service (IPaaS)

A highly scalable, secure semantic integration-platform-as-a-service, providing fast, cost-effective, out-of-the-box integration across unlimited applications. Allows business users to easily obtain the information and insight needed. Uses next generation in-memory computing to provide powerful graphical modelling tools and advanced business intelligence capabilities. A powerful cloud-based data-driven service.

Features

  • High speed semantic Integration platform
  • In-memory processing/computing
  • Enterprise software for the next generation
  • Web-enabled, cloud-based and extremely powerful solution
  • Fully flexible solution
  • Using NVidia Cuda technology for complex calculations

Benefits

  • Out-of-the-box, fast, cost effective integration to unlimited applications
  • Semantic integration platform to provide agile, simple, future-proof solutions
  • Highly secure (512k encryption)
  • Design of new, common, high-value delivering process in days
  • Establish single source of truth
  • Generating room for new business models on one integration platform
  • Flexible optimization of existing business models
  • Depicting of high-performance scenarios | Big Data analytics
  • Immediate availability of cloud- and mobile-enabled solutions
  • Securing your existing investments for the future

Pricing

£42000 per licence per year

  • Free trial available

Service documents

G-Cloud 9

306219065827968

r4apps UK Ltd

Chris Wright

+44 7887 626200

contact@r4apps.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No, maintenance is arranged in the customer contract individually.
System requirements
  • OS: Debian 8 Jessie x86_64 Standard or similar
  • CPU: x86_64, 2GHz+, 4 Cores+
  • RAM: 32GB+ (min 16GB), HDD: 50GB+ (min 20GB)
  • WAN: TCP all, LAN: TCP all (min debian.org)
  • SSHd for maintenance services
  • Alternative: OS: Microsoft Windows 7+/Server 2008R2+

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are defined by the SLAs.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels In-application mail,
Email,
Phone
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation is provided with online training. Trainings can be via web conference or onsite. First training will always be onsite or at our office.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction No data is saved in the platform.
End-of-contract process All data will be available to Buyer.
After the contract the core platform will no longer be available any more.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Accessible via browser
Accessibility testing Features of the browser can be used
API Yes
What users can and can't do using the API All features of the platform can be executed and used as a service via RESTful or SOAP
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The features of the platform can be customised. The user can change the order of apps, group them or create folders.

Scaling

Scaling
Independence of resources Within the cloud the configuration is completely scaleable.
The performance of the service if on-premise depends on the hardware provided by the customer.

Analytics

Analytics
Service usage metrics Yes
Metrics types Logs from the platform
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach Data at rest protection will be in accordance with Buyer's standard policy and may depend on the cloud hosting provider which will be used
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported within the platform.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks JSON Web token
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network JSON Web token

Availability and resilience

Availability and resilience
Guaranteed availability SLAs typically provide High Availability, but could depend on the Buyer mandated hosting provider for the cloud application
Approach to resilience Information is available on request.
Outage reporting There are a public dashboard, an API and email alerts available.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication We also use a 4 level auth. algorithm
Access restrictions in management interfaces and support channels Restricted by user roles, processes, and profiles.
Can provide the same restrictions as the systems connected to.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards No data is stored in the system and will be governed by Buyer policy
Information security policies and processes Board level responsibility for Security. Security Committee meets regularly to review overall security strategy and operation and includes all clients and operations.
Reporting is tracked by software applications

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are tracked, tested and approved by the customer.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Depending on the SLA and the damage between one minute and eight hours.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Depending on the SLA
Incident management type Supplier-defined controls
Incident management approach Can be reported by in-application-mail. Incidents will be reported according to the SLAs

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £42000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial A trial version can be accessed by request. It includes the full platform capabilities for 30 days.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑