SkillSet Limited

elasticLearning

elasticLearning allows you to securely host your eLearning content from a branded landing page, track usage and report on performance. SkillSet can customise the platform to complement branding, and provide support. elasticLearning is much more cost effective and quicker to implement than a full LMS.

Features

  • Fully customisable look and feel using responsive design
  • SCORM compliant
  • Supports and tracks eLearning, classroom, video and other learning formats
  • Customisable reports
  • Advanced quizzing and assessment creation
  • Data segregation by user defined roles
  • Unlimited user accounts
  • Communicate with learners across a variety of channels and devices
  • Support options, including 24*7 telephone access
  • ISO27001 certified service

Benefits

  • Reliable delivery of learning content on a global scale
  • Responsive design formats content to suit the learner's device
  • Tracks a wide range of learning objects from one interface
  • Extracts the exact data you need for tracking learner progress
  • Assess abilities and gain useful feedback on course content
  • Users only see content specific to their role
  • Administrators can ensure that compliance training is complete
  • Customisation and integration services available to meet your specific needs
  • Fixed cost – you have certainty over your costs
  • Less hassle – elasticLearning reduces hassle of hosting learning content

Pricing

£600 per unit per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

305959853463041

SkillSet Limited

Paul Deed

01252 856512

paul.deed@skillset.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Google Chrome 30.0 and above
  • Mozilla Firefox 25.0 and above
  • Apple Safari 6.0 and above
  • Microsoft Internet Explorer 9.0 and above

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Issues raised through the Support Services shall be responded to promptly, in accordance with the following time periods:
(a) Priority 0: 1 Business Hour;
(b) Priority 1: 4 Business Hours;
(c) Priority 2: 1 Business Day; and
(d) Priority 3: 5 Business Days.

Issues raised through the Support Services shall be resolved in accordance with the following time periods:
(a) Priority 0: 2 Business Hours;
(b) Priority 1: 8 Business Hours;
(c) Priority 2: 4 Business Days; and
(d) Priority 3: 60 Business Days.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing We use industry leading web chat solutions and can implement a customer's chosen solution if needed.
Onsite support No
Support levels Our support service is manned during UK office hours and can be contacted through email, telephone or by raising a ticket on the Freshdesk system directly.
Extended support hours can be tailored to your particular needs, including 24*7 direct telephone access, upon request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started For administrators of the system we provide training materials and support. For end-users the system is intuitive and can be used without training.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats ELearning, created in StoryLine (HTML)
End-of-contract data extraction Users will normally own the source data that they load into elasticLearning and therefore have the original material already. However, the SCORM packs / learning materials can be downloaded and the usage data can be exported from the database.
End-of-contract process The customer can download both copies of the eLearning material and extract usage data from the database. There are no additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service ElasticLearning is fully responsive and so will display the site accordingly - your learning content will be displayed according to the way it has been authored.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We have tested elasticLearning’s core pages with Jaws and any custom-developed pages for customers will also be tested. It is the customer’s responsibility to test their learning materials for accessibility as this is not impacted by the elasticLearning service.
API Yes
What users can and can't do using the API Customers can integrate using elasticLearning’s public API to read learning records relating to their users and courses.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can hide elements of the user interface and customise the appearance. They can also change the colour scheme to, for example, select a high-contrast view if they are visually impaired.

Scaling

Scaling
Independence of resources The elasticLearning patform can be load balanced and auto-scaled if the customer's workloads are forecast to be variable and require it.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can build reports to show a range of usage metrics covering logins, user activity, time spent on the site etc.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach We use AWS for hosting and take advantage of their ability to encrypt data at rest, including backups for all elements of the service provided.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users' data is primarily in the form of learning records. Depending upon configuration, users can receive certificates or badges to confirm completion of courses and so will have an ongoing record of their activity.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats Any format can be allowed.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks The network in which the servers/services are running is only accessibly by named individuals and requires MFA to access it. In addition, all data is encrypted both at rest and in transit.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We use the AWS Cloud Services for its resilience and capacity. AWS commits to a monthly uptime percentage (defined below) of at least 99.95%. We have never had any unscheduled downtime using this platform.

We offer varying levels of support from business hours of 8am-6pm Monday-Friday, and for some customers we offer 24 hour support for business critical systems: this allows access to a member of our support staff at all times.
Approach to resilience All servers providing the service are placed into multiple availability zones, which are physically isolated and independent of one another. End-user access is through a load-balancer with health checks and auto-scaling of the underlying instances to ensure continuous monitoring and availability.
Outage reporting Monitoring is at one minute intervals and exceptions are raised through alerts, which generate email and text message warnings.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Users can be authenticated in a number of different ways depending upon the customer requirements - these include simple username and password, MFA, integration with other identitiy providers.
Access restriction testing frequency At least every 6 months
Management access authentication Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Socotec
ISO/IEC 27001 accreditation date May 2018
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CEO, Tim Stratton, is responsible for information security management. We have comprehensive information security and data protection policies.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All source code is held in Git or Subversion and part of a continuous integration build pipeline. Changes can be raised by customers following our CR process and will be impacted for customer approval. Because each customer is on their own instance, we can make customer-specific changes without impacting other customers.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Amazon Inspector includes a knowledge base of hundreds of rules mapped to common security standards and vulnerability definitions that are regularly updated by AWS security researchers.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Amazon Inspector includes a knowledge base of hundreds of rules mapped to common security standards and vulnerability definitions that are regularly updated by AWS security researchers.
Incident management type Supplier-defined controls
Incident management approach We use Freshdesk's ITIL-aligned service desk software to manage incidents and problems as well as produce a knowledge-base for customer reference. Our ISO27001 accreditation includes our incident management process.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £600 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The ability to upload a single piece of learning content and access it using a generic, unbranded, account for up to 5 users for a 30 day period.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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