Content and Code Ltd

SharePoint Online Implementation

The primary focus is to deliver a simple and intuitive solution. As delivery on its own is not enough, the solution must be intuitive and effective for staff, which we achieve by engaging end users throughout the project. This builds user buy-in, resulting in lasting success.

Features

  • Three-phase tried and tested methodology
  • Office 365 roadmap
  • Recommendations to address present and future needs
  • Technology and cloud readiness assessments
  • Business change planning
  • Governance plan
  • Wireframes and mockups
  • Responsive design delivered
  • For more detail, please see www.contentandcode.com

Benefits

  • Three-phase methodology to ensure maximum benefit
  • Effective change management and planning
  • End users' needs are addressed alongside business requirements
  • Thorough consideration for plan, build, design, and rollout of solution
  • Effective support throughout the project
  • Leverages all the features of the Microsoft Office 365 stack

Pricing

£550 to £1200 per person per day

  • Education pricing available

Service documents

G-Cloud 9

305765501313296

Content and Code Ltd

Les Janus

2071010930

info@contentandcode.com

Planning

Planning
Planning service Yes
How the planning service works Content and Code’s approach to implementing robust Office 365 and SharePoint solutions for our clients is based on the staged, incremental delivery approach. We typically divide our projects into three discrete stages: Scoping & Planning, Build and Transition.

Scoping can be described as the ‘what and the why’ of the project. Activities conducted in this initial stage identify milestones and any task dependencies for the entire project. This effort is also used to highlight potential project risks and ensure all project stakeholders and resources are fully aligned and our clients’ expectations are fully agreed and prioritised. This stage typically includes (but not limited to) the following activities:
-Project definition session
-Requirements gathering
-Strategy workshop
-User research
-Technology assessment
-Solution overview
-Office 365 roadmap
-Cloud readiness assessment
-Platform and solution assessment
-Migration readiness assessment
-Business change planning

The planning effort includes a number activities that follow on directly from the scoping and can be thought of as the ‘how’. This phase typically includes, but not limited to, the following activities:
-Wireframes and mock-ups
-Governance plan
-Adoption plan (training, communications)
-Information Architecture design
-Product specifications
-Responsive design
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Office 365
  • SharePoint
  • Exchange
  • Skype for Business
  • Office ProPlus
  • Delve
  • Teams
  • Yammer
  • Nintex Workflow Cloud

Training

Training
Training service provided Yes
How the training service works Content and Code provide comprehensive user training on Office 365 products as well as activities that support the training such as adoption support and business change planning. User training services includes training guides for admins and users, videos, quick-start guides, floorwalking, drop-in clinics, training project champions, execs coaching, lunch and learns, classroom-style training, and Yammer self-help sessions (Yam Jams).
Training is tied to specific services Yes
Services the training service works with
  • Microsoft Office 365
  • SharePoint
  • Exchange
  • Skype for Business
  • Office ProPlus
  • Nintex
  • Yammer
  • Power BI

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works This approach involves:

Plan – Discovery and health checks, design and transition workshops, low level design and solution write-up

Prepare – Implementation of pre-requisites, identity and supporting software to support the transition or migration of data, with full testing included and migration planning, communications, and training.

Migration – Beginning with pilot migrations, we move into velocity migrations and move users to the service based on the migration plan, which aims to remove disruption or downtime for end users, including reducing or removing any impact due to sharing restrictions.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Microsoft Office 365
  • SharePoint
  • Exchange
  • Skype for Business
  • Yammer
  • Nintex Workflow Cloud

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works As we provide cloud solutions to our clients, quality assurance is critical in achieving our goal of delivering “right first time”. Testing against all client's requirements and driving the delivery of high quality code helps us to reduce User Acceptance Testing (UAT) effort and rework. Through the scoping and planning phases, we ascertain the level and depth of quality assurance necessary and tailor our QA efforts accordingly. During the project build phase, we focus solely on functional system testing of the solutions developed.

We utilise a Risk Based Testing, prioritising tests on functionality with highest potential impacts and propensity to failure. We continuously review test plans ensuring we identify and rectify all critical defects. On system test completion, we provide a QA Test Report summarising the test activities and any resulting recommendations. Where required, we also support client UAT needs by providing consultants able to perform UAT management and test analysis in order to guide client teams in the most effective ways to UAT the solution.

Security testing

Security testing
Security testing service Yes
Security testing type
  • IT Health Checks
  • Risk analysis
Accredited security testers No
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works See the Managed Services description document for details of support offered by Content and Code.

Service scope

Service scope
Service constraints Details of services and any constraints that could apply are defined in the service design introduction workshop.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support service response time varies between 15 minutes and 4 hours, depending on priority of the case. Weekend support services are provided at an additional cost. Queries posed on Friday evening will be addressed within 15 minutes and 4 hours of the Monday workday commencing
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Content and Code have four tiers of support available for clients: Entry, Essential, Enhanced, and Elite. All levels of support include UK-based support desk with 8:00-18:00 M-F cover (excluding public holidays), extended hours are available as an option at an extra cost to the client; and technical support hours per month increasing from 8 (entry level) to unlimited (elite level). Essential, enhanced, and elite support additionally include service reporting, data analytics, and change management. Enhanced and elite levels have support for service and technical account management, proactive (event) management, and major incident management. Elite is the only level that includes operational run tasks (e.g. scheduled checks).

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 to £1200 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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