Cloud Technology Solutions Ltd

LumApps

LumApps is the intranet recommended by Google for G Suite customers. It lets employees access their work environment: content, news, documents, communities, business apps or user directory. LumApps is designed to enable internal communication teams to be autonomous to manage the intranet.

Features

  • Integrated with G Suite: Authentication with Google, synchronisation with Google
  • Profiled content: Appropriate information, depending on user profile
  • Design and user experience fully customizable
  • News and articles
  • Widgets: Many widgets available (email, calendar, content list etc.)
  • Enriched User directory: Custom fields, skills, org. chart
  • Social features: communities to share information, photos, videos, etc.
  • Global search engine: Aggregates various sources (contents, sites, Drive, etc.)
  • Global search engine: Aggregates various sources (user directory, etc.)
  • Web Administration: Sites can be created by functional users

Benefits

  • Create Digital workers, quickly onboard everyone in the digital world.
  • Engage collaborators, spread corporate culture, ask for their feedback.
  • Increase operational efficiency, tear down silos, provide the right information.
  • Job board: Promote internal mobility.
  • Responsive design: offers high-quality user interface.

Pricing

£2300.00 per unit

  • Education pricing available

Service documents

G-Cloud 9

305423769398186

Cloud Technology Solutions Ltd

James Smith

07540054238

james.smith@cloudsolutions.co.uk

Planning

Planning
Planning service Yes
How the planning service works CTS provides extensive project management, business analysis, solution design, security architecture and other related services to work with customers to plan, design and implement solutions.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works CTS has specialist trainers that cover change management, end-user training and bespoke training.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works CTS use specialist services to help customers plan, configure and migrate to the cloud or between cloud services.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works CTS provide a managed service for 1st, 2nd, 3rd line support backed by SLAs as required by the customer.

Service scope

Service scope
Service constraints Support is provided as a remote Managed Service.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 15 minutes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Online chat features include status notification (Accepting new chats - or Not accepting new chats) and the ability to have online chat with a support engineer.
Web chat accessibility testing None
Support levels 1st, 2nd and 3rd line support is provided by cloud support engineers and in some cases a technical account manager is assigned. Costs for the service start from £5000 and will be based on the levels required, response times, resolutions times and hours of availability required. Calls are processed and managed based on standard P1, P2, P3, P4 classifications. Support channels provided include web, phone and email. Service Level Agreement (SLA) is defined and provided to the customer as part of the service design and transition to their live operations environment.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Google and third party solutions.

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £2300.00 per unit
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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