Mercato Solutions

Progora eProcurement Marketplace Platform

Progora allows you to create your own business marketplace for all your users and suppliers across products and services. Digitise, automate and enhance new and existing procurement processes, working seamlessly with your existing systems.
Maintain ultimate user experience, whilst gaining analytics and management information to dynamically build better procurement strategies.


  • Algorithms automatically calculate the most economical way to purchase.
  • Aggregation and automation enable savings and rogue procurement reduction.
  • Integrate with Legacy Procurement Systems, Finance and P2P Systems.
  • Real-time spend, price comparison and availability, supplier performance and benchmarking.
  • Easily add new categories, frameworks, functionality; like guided experiences, P2P-workflows.
  • Control tail-end spend through dynamic catalogue management.
  • Product and Services capability with guided-match and rules based decisions.
  • Punch-in approach means users don’t leave your centralised sourcing environment.
  • Highly configurable, enabling own development of your marketplace for sourcing.
  • Rapid Proof of Concepts, Quickly Build up and Tear down.


  • Greater Purchasing Control, providing better compliance, increased quality of service.
  • Increased Business Productivity, joining up supply chains, services and products.
  • Better User Experience ensures adoption.
  • User Self-Service, less demand on sourcing and category management.
  • Cost Reduction, management information and analytics in real-time.
  • Flexibility to drive a marketplace with integrated basket options.
  • Competitive Supplier Environment, drive pricing down.
  • Sourcing Transformation, new supply chain options and connections.
  • Role Driven Purchasing Control, Quote, Buy, Product Set, Spend Limits.
  • Configurable Workflows to manage compliancy.


£5000 to £50000 per unit per month

Service documents


G-Cloud 11

Service ID

3 0 4 8 3 4 3 9 8 7 4 3 2 5 5


Mercato Solutions

Jack Robbins

0121 605 2050

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Internet Connectivity

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 4 hours response during standard business hours is included Out of business hours is chargeable and level of response is dependant on the business requirements and prioritisation.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support levels and service levels are included in total service costs and dependent on severity and assigned priority levels. Full details can be found in the Service Definition Document.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started KnowledgeKube features an extensive online learning portal. Users can become proficient in KnowledgeKube implementation within 2 weeks. Onsite training is available on request.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data extracts can be provided in all main database formats.
End-of-contract process When an organisation chooses to terminate the contract for KnowledgeKube, any data extract requirements, Mercato will endevaour to deliver these, where possible. There will be a cost for this service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API API's for Progora are delivered via the extensibility of KnowledgeKube.

KnowledgeKube provides a fully configurable extensibility layer via it's Application Gateway technology.

Users can configure new API's, connect to external API's, copy and edit existing API's from within the KnowledgeKube tool
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The Progora Marketplace can be fully customised and extended to deliver client specific requirements. Using KnowledgeKube our implementation team can configure multiple areas of the application to vary catalogues and frameworks based on customer and supplier need. Custom workflows can also be provided, for example, Basket Approval Processes and Basket Quoting and Purchasing processes. Progora can also deliver customisations prior to the basket stage with both simple and complex Product Advisors and Product Configurators being available within the platform.


Independence of resources Progora is hosted in a Hybrid environment taking advantage of the Microsoft Elastic Cloud technology. As such almost infinite scale is provided for and delivered automatically by the use of devops monitoring and automatic scaling of customer resource in a predictive, demand-led hosting environment.


Service usage metrics Yes
Metrics types Number of users using the service. Error reporting. Abandoned applications. Succsesful applicaitons.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export data into many formats; MySQL, Amazon DBs, Google Big Query, Excel, Google Spreadsheets and many more.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • Other
Other data import formats
  • Sage
  • Salesforce
  • Dynamics
  • Sharepoint
  • Amazon DB
  • Google Spreadsheets

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% up time
Approach to resilience Information available on request
Outage reporting User defined error message displayed if service unavailable.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Restricted to authorised users only with complex Password policy in place, Passwords changed at regular defined periods in line with current policies and procedures, Formal starters and Leavers Process ensures correct level of access at start and removal at termination of employment. internal Audits ensure compliance
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 12/02/2013 Last Revision Dated : 28/10/2016
What the ISO/IEC 27001 doesn’t cover All areas of the Business are In scope, no exclusions are present on the S.O.A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification WORLDPAY
PCI DSS accreditation date 18/10/16
What the PCI DSS doesn’t cover On-site Payment Card readers
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have in operation an ISMS which is maintained by the Information Security Officer.
We are accredited to ISO/IEC 27001:2013 and are audited by a UKAS accredited body on an annual basis

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management is incorporated as part of our ISO/IEC 27001:2013 Accreditation.
Vulnerability management type Supplier-defined controls
Vulnerability management approach There is a strict patch management process in place, critical Patches are deployed within 24 hours of availability, a number of sources are used to determine potential threats, Enterprise level Antivirus controls are in place and maintained
Protective monitoring type Supplier-defined controls
Protective monitoring approach There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation
Incidents are reported on the corporate Intranet
The Information security Officer responds to any incidents reported in line with established control procedures
Incident management type Supplier-defined controls
Incident management approach There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation Incidents are reported on the corporate Intranet The Information security Officer responds to any incidents reported in line with established control procedures

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5000 to £50000 per unit per month
Discount for educational organisations No
Free trial available No

Service documents

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