Progora eProcurement Marketplace Platform
Progora allows you to create your own business marketplace for all your users and suppliers across products and services. Digitise, automate and enhance new and existing procurement processes, working seamlessly with your existing systems.
Maintain ultimate user experience, whilst gaining analytics and management information to dynamically build better procurement strategies.
- Algorithms automatically calculate the most economical way to purchase.
- Aggregation and automation enable savings and rogue procurement reduction.
- Integrate with Legacy Procurement Systems, Finance and P2P Systems.
- Real-time spend, price comparison and availability, supplier performance and benchmarking.
- Easily add new categories, frameworks, functionality; like guided experiences, P2P-workflows.
- Control tail-end spend through dynamic catalogue management.
- Product and Services capability with guided-match and rules based decisions.
- Punch-in approach means users don’t leave your centralised sourcing environment.
- Highly configurable, enabling own development of your marketplace for sourcing.
- Rapid Proof of Concepts, Quickly Build up and Tear down.
- Greater Purchasing Control, providing better compliance, increased quality of service.
- Increased Business Productivity, joining up supply chains, services and products.
- Better User Experience ensures adoption.
- User Self-Service, less demand on sourcing and category management.
- Cost Reduction, management information and analytics in real-time.
- Flexibility to drive a marketplace with integrated basket options.
- Competitive Supplier Environment, drive pricing down.
- Sourcing Transformation, new supply chain options and connections.
- Role Driven Purchasing Control, Quote, Buy, Product Set, Spend Limits.
- Configurable Workflows to manage compliancy.
£5000 to £50000 per unit per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
0121 605 2050
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|System requirements||Internet Connectivity|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||4 hours response during standard business hours is included Out of business hours is chargeable and level of response is dependant on the business requirements and prioritisation.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Support levels and service levels are included in total service costs and dependent on severity and assigned priority levels. Full details can be found in the Service Definition Document.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||KnowledgeKube features an extensive online learning portal. Users can become proficient in KnowledgeKube implementation within 2 weeks. Onsite training is available on request.|
|End-of-contract data extraction||Data extracts can be provided in all main database formats.|
|End-of-contract process||When an organisation chooses to terminate the contract for KnowledgeKube, any data extract requirements, Mercato will endevaour to deliver these, where possible. There will be a cost for this service.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|What users can and can't do using the API||
API's for Progora are delivered via the extensibility of KnowledgeKube.
KnowledgeKube provides a fully configurable extensibility layer via it's Application Gateway technology.
Users can configure new API's, connect to external API's, copy and edit existing API's from within the KnowledgeKube tool
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||The Progora Marketplace can be fully customised and extended to deliver client specific requirements. Using KnowledgeKube our implementation team can configure multiple areas of the application to vary catalogues and frameworks based on customer and supplier need. Custom workflows can also be provided, for example, Basket Approval Processes and Basket Quoting and Purchasing processes. Progora can also deliver customisations prior to the basket stage with both simple and complex Product Advisors and Product Configurators being available within the platform.|
|Independence of resources||Progora is hosted in a Hybrid environment taking advantage of the Microsoft Elastic Cloud technology. As such almost infinite scale is provided for and delivered automatically by the use of devops monitoring and automatic scaling of customer resource in a predictive, demand-led hosting environment.|
|Service usage metrics||Yes|
|Metrics types||Number of users using the service. Error reporting. Abandoned applications. Succsesful applicaitons.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Users can export data into many formats; MySQL, Amazon DBs, Google Big Query, Excel, Google Spreadsheets and many more.|
|Data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||99.9% up time|
|Approach to resilience||Information available on request|
|Outage reporting||User defined error message displayed if service unavailable.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Restricted to authorised users only with complex Password policy in place, Passwords changed at regular defined periods in line with current policies and procedures, Formal starters and Leavers Process ensures correct level of access at start and removal at termination of employment. internal Audits ensure compliance|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||12/02/2013 Last Revision Dated : 28/10/2016|
|What the ISO/IEC 27001 doesn’t cover||All areas of the Business are In scope, no exclusions are present on the S.O.A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||WORLDPAY|
|PCI DSS accreditation date||18/10/16|
|What the PCI DSS doesn’t cover||On-site Payment Card readers|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
We have in operation an ISMS which is maintained by the Information Security Officer.
We are accredited to ISO/IEC 27001:2013 and are audited by a UKAS accredited body on an annual basis
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Change management is incorporated as part of our ISO/IEC 27001:2013 Accreditation.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||There is a strict patch management process in place, critical Patches are deployed within 24 hours of availability, a number of sources are used to determine potential threats, Enterprise level Antivirus controls are in place and maintained|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation
Incidents are reported on the corporate Intranet
The Information security Officer responds to any incidents reported in line with established control procedures
|Incident management type||Supplier-defined controls|
|Incident management approach||There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation Incidents are reported on the corporate Intranet The Information security Officer responds to any incidents reported in line with established control procedures|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£5000 to £50000 per unit per month|
|Discount for educational organisations||No|
|Free trial available||No|