Mercato Solutions

Progora eProcurement Marketplace Platform

Progora allows you to create your own business marketplace for all your users and suppliers across products and services. Digitise, automate and enhance new and existing procurement processes, working seamlessly with your existing systems.
Maintain ultimate user experience, whilst gaining analytics and management information to dynamically build better procurement strategies.

Features

  • Algorithms automatically calculate the most economical way to purchase.
  • Aggregation and automation enable savings and rogue procurement reduction.
  • Integrate with Legacy Procurement Systems, Finance and P2P Systems.
  • Real-time spend, price comparison and availability, supplier performance and benchmarking.
  • Easily add new categories, frameworks, functionality; like guided experiences, P2P-workflows.
  • Control tail-end spend through dynamic catalogue management.
  • Product and Services capability with guided-match and rules based decisions.
  • Punch-in approach means users don’t leave your centralised sourcing environment.
  • Highly configurable, enabling own development of your marketplace for sourcing.
  • Rapid Proof of Concepts, Quickly Build up and Tear down.

Benefits

  • Greater Purchasing Control, providing better compliance, increased quality of service.
  • Increased Business Productivity, joining up supply chains, services and products.
  • Better User Experience ensures adoption.
  • User Self-Service, less demand on sourcing and category management.
  • Cost Reduction, management information and analytics in real-time.
  • Flexibility to drive a marketplace with integrated basket options.
  • Competitive Supplier Environment, drive pricing down.
  • Sourcing Transformation, new supply chain options and connections.
  • Role Driven Purchasing Control, Quote, Buy, Product Set, Spend Limits.
  • Configurable Workflows to manage compliancy.

Pricing

£5000 to £50000 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

3 0 4 8 3 4 3 9 8 7 4 3 2 5 5

Contact

Mercato Solutions

Jack Robbins

0121 605 2050

jack.robbins@mercatosolutions.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Internet Connectivity

User support

Email or online ticketing support
Yes, at extra cost
Support response times
4 hours response during standard business hours is included Out of business hours is chargeable and level of response is dependant on the business requirements and prioritisation.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Support levels and service levels are included in total service costs and dependent on severity and assigned priority levels. Full details can be found in the Service Definition Document.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
KnowledgeKube features an extensive online learning portal. Users can become proficient in KnowledgeKube implementation within 2 weeks. Onsite training is available on request.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data extracts can be provided in all main database formats.
End-of-contract process
When an organisation chooses to terminate the contract for KnowledgeKube, any data extract requirements, Mercato will endevaour to deliver these, where possible. There will be a cost for this service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
API's for Progora are delivered via the extensibility of KnowledgeKube.

KnowledgeKube provides a fully configurable extensibility layer via it's Application Gateway technology.

Users can configure new API's, connect to external API's, copy and edit existing API's from within the KnowledgeKube tool
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Progora Marketplace can be fully customised and extended to deliver client specific requirements. Using KnowledgeKube our implementation team can configure multiple areas of the application to vary catalogues and frameworks based on customer and supplier need. Custom workflows can also be provided, for example, Basket Approval Processes and Basket Quoting and Purchasing processes. Progora can also deliver customisations prior to the basket stage with both simple and complex Product Advisors and Product Configurators being available within the platform.

Scaling

Independence of resources
Progora is hosted in a Hybrid environment taking advantage of the Microsoft Elastic Cloud technology. As such almost infinite scale is provided for and delivered automatically by the use of devops monitoring and automatic scaling of customer resource in a predictive, demand-led hosting environment.

Analytics

Service usage metrics
Yes
Metrics types
Number of users using the service. Error reporting. Abandoned applications. Succsesful applicaitons.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export data into many formats; MySQL, Amazon DBs, Google Big Query, Excel, Google Spreadsheets and many more.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • Other
Other data import formats
  • Sage
  • Salesforce
  • Dynamics
  • Sharepoint
  • Amazon DB
  • Google Spreadsheets
  • Force.com

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% up time
Approach to resilience
Information available on request
Outage reporting
User defined error message displayed if service unavailable.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Restricted to authorised users only with complex Password policy in place, Passwords changed at regular defined periods in line with current policies and procedures, Formal starters and Leavers Process ensures correct level of access at start and removal at termination of employment. internal Audits ensure compliance
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
12/02/2013 Last Revision Dated : 28/10/2016
What the ISO/IEC 27001 doesn’t cover
All areas of the Business are In scope, no exclusions are present on the S.O.A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
WORLDPAY
PCI DSS accreditation date
18/10/16
What the PCI DSS doesn’t cover
On-site Payment Card readers
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have in operation an ISMS which is maintained by the Information Security Officer.
We are accredited to ISO/IEC 27001:2013 and are audited by a UKAS accredited body on an annual basis

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is incorporated as part of our ISO/IEC 27001:2013 Accreditation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
There is a strict patch management process in place, critical Patches are deployed within 24 hours of availability, a number of sources are used to determine potential threats, Enterprise level Antivirus controls are in place and maintained
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation
Incidents are reported on the corporate Intranet
The Information security Officer responds to any incidents reported in line with established control procedures
Incident management type
Supplier-defined controls
Incident management approach
There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation Incidents are reported on the corporate Intranet The Information security Officer responds to any incidents reported in line with established control procedures

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5000 to £50000 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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