Infosys Limited

Infosys Enterprise Cognitive Platform as a Service

Infosys Enterprise Cognitive Platform (iECP) caters to a broad and growing list of use cases from image, voice, video, OCR, digital automation & text analytics by application of Computer Vision, Machine Learning, Cognitive, NLP, & AI principles and techniques.


  • Content Mining
  • Extraction of important information from Invoices and Receipts
  • Speech Transcription
  • Speech Insights extraction
  • Face detection
  • Image classification detection
  • Explainable AI
  • Supports highlights extraction


  • Use case(s) from text, image,voice, video, digital automation.
  • Technology agnostic, leveraging various best in class open source frameworks
  • Highly configurable best in class usecase centric technology.
  • Multiple solutions of a usecase to select best suited service
  • Micro services based exposing Docker based REST services
  • Encapsulates specific Infosys learned algorithms from client engagements
  • Easy to use API's with available sample codes in documentation


£300 a licence a 6 months

Service documents

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G-Cloud 12

Service ID

3 0 4 7 2 1 2 8 8 6 6 6 2 2 2


Infosys Limited Peter Gill
Telephone: +44 7391393866

Service scope

Service constraints
System requirements
  • Processor : x64 Server Based CPU with 8 Cores
  • RAM : 64 GB
  • Operating System : Red Hat Enterprise Linux operating system
  • Windows Server 16GB RAM
  • Internet Information Services 7.5
  • Microsoft .NET 4.6.1

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The ticket response time depends on the SLA agreed as per the contract signed between both the parties. This usually varies from 24 business hours to 48 business hours.
User can manage status and priority of support tickets
Phone support
Web chat support
Onsite support
Support levels
Support levels are as defined by SLA
Support available to third parties

Onboarding and offboarding

Getting started
User Documentation
Service documentation
Documentation formats
End-of-contract data extraction
We do not store any customer confidential data
End-of-contract process
At the end of contract period, we would do detailed training / knowledge transfer to the team who would take this over from our team as a transition plan.

Using the service

Web browser interface
Using the web interface
1. Users can train model and perform inference.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Web interface accessibility testing
What users can and can't do using the API
Users can train model and perform inference
API automation tools
API documentation
API documentation formats
Open API (also known as Swagger)
Command line interface


Scaling available
Scaling type
Independence of resources
Through parallel processing mechanisms in place
Usage notifications


Infrastructure or application metrics
Metrics types
Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Based on SLA definition
Approach to resilience
Infosys designs solutions to be resilient and scalable. Depending on the platform, it provides disaster recovery, high availability and fallback capabilities through additional app-servers, reporting servers and databases servers depending on the scale of deployment.
Outage reporting
A public dashboard

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is restricted by defining roles and assigning users in admin console.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Information security policies and processes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Provides systematic approach to control life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Change Management offers ITIL-aligned processes for normal, standard, and emergency change types.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As per Client's protocols
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As per Client's protocols
Incident management type
Supplier-defined controls
Incident management approach
Infosys has a comprehensive Security Incident Response and Management procedure, which describes the steps to be taken for reporting, isolating, handling incidents and learning from security incidents. All incidents are captured by, and, reported to, respective departments and are handled according to the nature of the incident. Infosys’ security framework is aligned with the ISO27001:2013 information security management standard. Infosys is ISO27001:2013 certified. The external surveillance audits for the same are conducted on an annual basis by an independent third party audit agency (Bureau Veritas Certification-BVC).

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
Other virtualisation technology used
How shared infrastructure is kept separate

Energy efficiency

Energy-efficient datacentres


£300 a licence a 6 months
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.