Infosys Limited

Infosys Enterprise Cognitive Platform as a Service

Infosys Enterprise Cognitive Platform (iECP) caters to a broad and growing list of use cases from image, voice, video, OCR, digital automation & text analytics by application of Computer Vision, Machine Learning, Cognitive, NLP, & AI principles and techniques.

Features

  • Content Mining
  • Extraction of important information from Invoices and Receipts
  • Speech Transcription
  • Speech Insights extraction
  • Face detection
  • Image classification detection
  • Explainable AI
  • Supports highlights extraction

Benefits

  • Use case(s) from text, image,voice, video, digital automation.
  • Technology agnostic, leveraging various best in class open source frameworks
  • Highly configurable best in class usecase centric technology.
  • Multiple solutions of a usecase to select best suited service
  • Micro services based exposing Docker based REST services
  • Encapsulates specific Infosys learned algorithms from client engagements
  • Easy to use API's with available sample codes in documentation

Pricing

£300 a licence a 6 months

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Peter.Gill@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 0 4 7 2 1 2 8 8 6 6 6 2 2 2

Contact

Infosys Limited Peter Gill
Telephone: +44 7391393866
Email: Peter.Gill@infosys.com

Service scope

Service constraints
No
System requirements
  • Processor : x64 Server Based CPU with 8 Cores
  • RAM : 64 GB
  • Operating System : Red Hat Enterprise Linux operating system
  • Windows Server 16GB RAM
  • Internet Information Services 7.5
  • Microsoft .NET 4.6.1

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The ticket response time depends on the SLA agreed as per the contract signed between both the parties. This usually varies from 24 business hours to 48 business hours.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Support levels are as defined by SLA
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User Documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We do not store any customer confidential data
End-of-contract process
At the end of contract period, we would do detailed training / knowledge transfer to the team who would take this over from our team as a transition plan.

Using the service

Web browser interface
Yes
Using the web interface
1. Users can train model and perform inference.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
None
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
Users can train model and perform inference
API automation tools
Other
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Through parallel processing mechanisms in place
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Based on SLA definition
Approach to resilience
Infosys designs solutions to be resilient and scalable. Depending on the platform, it provides disaster recovery, high availability and fallback capabilities through additional app-servers, reporting servers and databases servers depending on the scale of deployment.
Outage reporting
A public dashboard

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is restricted by defining roles and assigning users in admin console.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
NA
Information security policies and processes
NA

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Provides systematic approach to control life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Change Management offers ITIL-aligned processes for normal, standard, and emergency change types.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As per Client's protocols
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As per Client's protocols
Incident management type
Supplier-defined controls
Incident management approach
Infosys has a comprehensive Security Incident Response and Management procedure, which describes the steps to be taken for reporting, isolating, handling incidents and learning from security incidents. All incidents are captured by, and, reported to, respective departments and are handled according to the nature of the incident. Infosys’ security framework is aligned with the ISO27001:2013 information security management standard. Infosys is ISO27001:2013 certified. The external surveillance audits for the same are conducted on an annual basis by an independent third party audit agency (Bureau Veritas Certification-BVC).

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
Docker
How shared infrastructure is kept separate
NA

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£300 a licence a 6 months
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Peter.Gill@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.