Oracle Corporation UK Limited

Oracle Consulting Cloud On-Going Support Services

Oracle True Cloud Method On Going Support Service. Solution optimisation, assessing new functionality, adoption support Oracle Cloud Applications (Fusion, SaaS) - ERP Cloud (Financials, Planning & Budgeting, Procurement), HCM Cloud (HR, Recruitment, Learn), Service Cloud (Helpdesk), Business Analytics, Platform as a Service (PaaS). Cloud architecture and adoption support

Features

  • Unique Oracle Cloud Implementation Methodology (Oracle True Cloud Method)
  • Series of accelertor assets, templates, techniques for rapid deployment
  • Embedded Cloud Adoption Services for supporting business change
  • 30,000 Oracle cloud experienced consultants
  • Solution driven approach, giving early visibility of the configuration choices

Benefits

  • Technical readiness assessment for cloud deployment
  • Cloud readiness business change assesment
  • Planning of service deployment phasing, roadmap definition
  • Data Migration development (ETL) from legacy platform

Pricing

£0 to £3000 per person per day

Service documents

G-Cloud 9

304553457942572

Oracle Corporation UK Limited

Adrienne Belton

+44 118 92 43257

Gcloud-enquiries_gb@oracle.com

Planning

Planning
Planning service Yes
How the planning service works Please check the Service definition document
Planning service works with specific services Yes
Hosting or software services the planning service works with Please check the Service definition document

Training

Training
Training service provided Yes
How the training service works Please check the Service description document
Training is tied to specific services Yes
Services the training service works with .

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Please check the Service definition document
Setup or migration service is for specific cloud services Yes
List of supported services -

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Buyer hosting or software
How the support service works Please check the Service definition document

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times .
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT). The VPAT was developed by ITI and GSA to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility. See Voluntary Product Accessibility Templates for an in-depth discussion of how we use the VPAT, and to locate the VPATs for Oracle products.
Support levels Oracle provides enhanced electronic-based and telephone technical support to customers with a current technical support services agreement. Customers have access to the largest and most advanced support organization in the world, with more than 50,000 development engineers and customer support specialists, working in 29 languages from 28 global support centers across 145 countries.
Technical support services are available to resolve product issues quickly and accurately by providing answers to product questions that are general or routine in nature. This includes questions about product functionality, syntax, setup, and use. Technical support engineers will also work with customers to diagnose and troubleshoot errors, determine workarounds, and process enhancement requests.
Technical support is provided for issues (including problems created by the user) that are demonstrable, running unaltered, and on an appropriate hardware, database and operating system configuration, as specified in the customer order or program documentation.
In addition, working with the global support hubs, Oracle provides onsite hardware support for Oracle and Sun branded systems either directly, or in some countries through an extensive partner network. For further information please refer to Oracle Technical Support Policy documents provided at: http://www.oracle.com/us/support/policies/index.html

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £0 to £3000 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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