LoadSpring Solutions Limited

LoadSpring Cloud Project Management Service

LoadSpring's cloud based project management solutions offer a single cloud location for all Project Management and engineering applications. We offer hosting, plus secure cloud access for employees and Joint Venture partners, infrastructure and application support, implementation support, online training via our LoadSpring Cloud Portal, and custom product development.

Features

  • LoadSpring provides a platform for best of breed Project Controls
  • Scheduling: Primavera P6 EPPM, Microsoft Project Server, Deltek Acumen Fuse
  • Cost Management/Estimating: ARES, EcoSys, Deltek, Candy, Causeway, RIB
  • Mobile collaboration and real-time reporting
  • Project Management: Oracle Primavera Unifier, Oracle Instantis
  • Risk analytics: Primavera Risk Analysis, Safran Risk, PRC
  • Document Management: Microsoft SharePoint, Documentum
  • Geospatial / CAD: ESRI ArcGIS, Autodesk, Synchro
  • Information Management: Bentley ProjectWise and eB Information Manager
  • Scalable cloud, high level of security, integrated identity management/SSO

Benefits

  • LoadSpring provides a secure and easy to use access platform
  • Efficient user license tracking and management increases ROI
  • 24x7 multi vendor, application and user support
  • LoadSpringInsight Project Intelligence automated tool
  • Control timing of application upgrades
  • Mobile access to all applications and LoadSpringMobile field product
  • Lightning speed deployment in days or weeks
  • Role based Custom access to your applications
  • LoadSpring Academy provides access to video training courses and tests
  • Hosting of internal project controls tools

Pricing

£15 per user per month

Service documents

G-Cloud 11

304395323589196

LoadSpring Solutions Limited

Jim Smith

+44 800 088 5889

jim@loadspring.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Private cloud
  • Community cloud
Service constraints No service constraints. LoadSpring enables customers to have total custom control around maintenance and upgrade schedules.
System requirements Internet Access only

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 15 minutes 24x7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Chat with support representatives within the LoadSpring Cloud Platform Support interface.
Web chat accessibility testing We have not tested assistive technology.
Onsite support Yes, at extra cost
Support levels We provide 5 support levels based on the specific needs of our customers: Basic, Standard, Advanced, Enterprise Customer Management, and Advanced Performance Management.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide live instructor led online administrator training. For reinforcements we provide self paced video tutorials and FAQ knowledge base.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction On demand file download or optional encrypted physical media shipment.
End-of-contract process Data is transitioned back to customer.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility LoadSpring Cloud Platform is accessible via https over port 443.
Accessibility testing We have not tested assistive technology.
API Yes
What users can and can't do using the API LoadSpring will setup the API at the platform end in accordance with the clients requirements.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customers can customise all aspects of the LoadSpring service on an a la carte basis.

Scaling

Scaling
Independence of resources Capacity planning and application performance sizing is done prior to deployment and throughout contract.

Analytics

Analytics
Service usage metrics Yes
Metrics types Infrastructure or application metrics
CPU
Disk
HTTP request and response status
Memory
Network
Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Through APIs or through files downloaded via the LoadSpring File Manager
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% - 99.999% SLA credit up to 50% on the monthly application fee.
Approach to resilience Available upon request
Outage reporting Dashboard, email, phone

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Remote administration is managed over certificate based IPsec encrypted tunnel.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance
ISO/IEC 27001 accreditation date 03/12/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications SOC 2 Type II

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes LoadSpring’s information security policy was originally designed on the ISO-17799 guideline and has been updated to comply with SOC 2 standards. All employees are trained and certified annually to policy revisions. Our CTO manages the policy with support from the Executive Team and Board of Directors.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All LoadSpring’s alterations to hardware, software, standard operating procedures or facilities, which affect the production computing environment or critical infrastructure, are performed under LoadSpring’s Request for Change process. LoadSpring utilizes an interactive, on-line change management system that captures, tracks, and routes all changes to systems. When entered into the system, each change request is assigned and tracked via a unique number. Depending on the category of the change, it is routed for approval by management before being reviewed by our experts. Change requests are required to prove adequate testing and an assessment of risk, potential consequences and rollback planning.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Though scans we track/record vulnerabilities/remediations in a Security Vulnerability document. Vulnerabilities/exceptions found must be reported to security@loadspring.com. Exceptions are documented in the Security Exception document and must include: 1.Time/date found 2.Time reported 3.Expected remediation time 4.Remediation actions 5.Remediation completion time Vulnerabilities are documented in the Security Vulnerability document and include: 1.Time/date found 2.Vulnerability identification method 3.Expected remediation time 4.Remediation actions 5.Remediation completion time Security exceptions and vulnerabilities are evaluated for severity based on LoadSpring’s architecture and remediated based upon the following schedule: • Critical–2hr • Medium–1day • Low–1week
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach LoadSpring utilizes an Intrusion Detection System (IDS) to identify and alert for potentially malicious network traffic. We deployed active/passive sensors that analyze network traffic for vulnerabilities, exploits, and suspicious activity. These sensors notify security personnel and log them for long-term analysis. LoadSpring's Technical Operations team assumes all incidents are targeting all customers and trying to steal data. The security lead will determine the scope of the attack, perform forensics and disconnect the subject server(s). Once the situation is under control, documentation is completed to identify targets, source attacker IP, steps taken to resolve and then forward to Executive Management.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach LoadSpring representatives are trained in specific processes to evaluate threats and notify the SLA-Incident team for action and forensics. Users report suspected incidents through the LoadSpring Support portal or by calling LoadSpring directly. All suspected threats are assumed to attack informational assets owned by LoadSpring and its customers, target all customers, and to be currently stealing information. If a lesser threat level cannot be ascertained within 10 minutes, network connectivity to exposed systems is disabled. LoadSpring Senior Management discloses incidents to authorized customers via phone and documented incident report.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15 per user per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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