LoadSpring Solutions Limited

LoadSpring Cloud Project Management Service

LoadSpring's cloud based project management solutions offer a single cloud location for all Project Management and engineering applications. We offer hosting, plus secure cloud access for employees and Joint Venture partners, infrastructure and application support, implementation support, online training via our LoadSpring Cloud Portal, and custom product development.

Features

  • LoadSpring provides a platform for best of breed Project Controls
  • Scheduling: Primavera P6 EPPM, Microsoft Project Server, Deltek Acumen Fuse
  • Cost Management/Estimating: ARES, EcoSys, Deltek, Candy, Causeway, RIB
  • Mobile collaboration and real-time reporting
  • Project Management: Oracle Primavera Unifier, Oracle Instantis
  • Risk analytics: Primavera Risk Analysis, Safran Risk, PRC
  • Document Management: Microsoft SharePoint, Documentum
  • Geospatial / CAD: ESRI ArcGIS, Autodesk, Synchro
  • Information Management: Bentley ProjectWise and eB Information Manager
  • Scalable cloud, high level of security, integrated identity management/SSO

Benefits

  • LoadSpring provides a secure and easy to use access platform
  • Efficient user license tracking and management increases ROI
  • 24x7 multi vendor, application and user support
  • LoadSpringInsight Project Intelligence automated tool
  • Control timing of application upgrades
  • Mobile access to all applications and LoadSpringMobile field product
  • Lightning speed deployment in days or weeks
  • Role based Custom access to your applications
  • LoadSpring Academy provides access to video training courses and tests
  • Hosting of internal project controls tools

Pricing

£15 per user per month

Service documents

Framework

G-Cloud 11

Service ID

3 0 4 3 9 5 3 2 3 5 8 9 1 9 6

Contact

LoadSpring Solutions Limited

Jim Smith

+44 800 088 5889

jim@loadspring.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Community cloud
Service constraints
No service constraints. LoadSpring enables customers to have total custom control around maintenance and upgrade schedules.
System requirements
Internet Access only

User support

Email or online ticketing support
Email or online ticketing
Support response times
15 minutes 24x7
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Chat with support representatives within the LoadSpring Cloud Platform Support interface.
Web chat accessibility testing
We have not tested assistive technology.
Onsite support
Yes, at extra cost
Support levels
We provide 5 support levels based on the specific needs of our customers: Basic, Standard, Advanced, Enterprise Customer Management, and Advanced Performance Management.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide live instructor led online administrator training. For reinforcements we provide self paced video tutorials and FAQ knowledge base.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
On demand file download or optional encrypted physical media shipment.
End-of-contract process
Data is transitioned back to customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
The service interface depends on the hosted application, typically utilizing SOAP or Rest web services or API.
Accessibility standards
None or don’t know
Description of accessibility
LoadSpring Cloud Platform is accessible via https over port 443.
Accessibility testing
We have not tested assistive technology.
API
Yes
What users can and can't do using the API
LoadSpring will setup the API at the platform end in accordance with the clients requirements.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers can customise all aspects of the LoadSpring service on an a la carte basis.

Scaling

Independence of resources
Capacity planning and application performance sizing is done prior to deployment and throughout contract.

Analytics

Service usage metrics
Yes
Metrics types
Infrastructure or application metrics
CPU
Disk
HTTP request and response status
Memory
Network
Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Through APIs or through files downloaded via the LoadSpring File Manager
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% - 99.999% SLA credit up to 50% on the monthly application fee.
Approach to resilience
Available upon request
Outage reporting
Dashboard, email, phone

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Remote administration is managed over certificate based IPsec encrypted tunnel.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance
ISO/IEC 27001 accreditation date
03/12/2016
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
SOC 2 Type II

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
LoadSpring’s information security policy was originally designed on the ISO-17799 guideline and has been updated to comply with SOC 2 standards. All employees are trained and certified annually to policy revisions. Our CTO manages the policy with support from the Executive Team and Board of Directors.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All LoadSpring’s alterations to hardware, software, standard operating procedures or facilities, which affect the production computing environment or critical infrastructure, are performed under LoadSpring’s Request for Change process. LoadSpring utilizes an interactive, on-line change management system that captures, tracks, and routes all changes to systems. When entered into the system, each change request is assigned and tracked via a unique number. Depending on the category of the change, it is routed for approval by management before being reviewed by our experts. Change requests are required to prove adequate testing and an assessment of risk, potential consequences and rollback planning.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Though scans we track/record vulnerabilities/remediations in a Security Vulnerability document. Vulnerabilities/exceptions found must be reported to security@loadspring.com. Exceptions are documented in the Security Exception document and must include: 1.Time/date found 2.Time reported 3.Expected remediation time 4.Remediation actions 5.Remediation completion time Vulnerabilities are documented in the Security Vulnerability document and include: 1.Time/date found 2.Vulnerability identification method 3.Expected remediation time 4.Remediation actions 5.Remediation completion time Security exceptions and vulnerabilities are evaluated for severity based on LoadSpring’s architecture and remediated based upon the following schedule: • Critical–2hr • Medium–1day • Low–1week
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
LoadSpring utilizes an Intrusion Detection System (IDS) to identify and alert for potentially malicious network traffic. We deployed active/passive sensors that analyze network traffic for vulnerabilities, exploits, and suspicious activity. These sensors notify security personnel and log them for long-term analysis. LoadSpring's Technical Operations team assumes all incidents are targeting all customers and trying to steal data. The security lead will determine the scope of the attack, perform forensics and disconnect the subject server(s). Once the situation is under control, documentation is completed to identify targets, source attacker IP, steps taken to resolve and then forward to Executive Management.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
LoadSpring representatives are trained in specific processes to evaluate threats and notify the SLA-Incident team for action and forensics. Users report suspected incidents through the LoadSpring Support portal or by calling LoadSpring directly. All suspected threats are assumed to attack informational assets owned by LoadSpring and its customers, target all customers, and to be currently stealing information. If a lesser threat level cannot be ascertained within 10 minutes, network connectivity to exposed systems is disabled. LoadSpring Senior Management discloses incidents to authorized customers via phone and documented incident report.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£15 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

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