VR Simulation Systems Ltd


Our new product, Computer Operated Police Simulator (C.O.P.S), is being used to improve technical and non-technical skills for the UK Police. Our simulations combine the use of motion sensors, voice commands and gesture control to ensure that users become fully immersed in undertaking a specific activity.


  • Virtual Reality
  • Simulation
  • Augmented Reality
  • Elearning
  • Immersive learning
  • Haptic


  • Retention
  • Engagement
  • Speed of learning
  • Knowledge
  • Return on investment
  • Group training


£3000 to £4500 per unit per month

  • Education pricing available

Service documents

G-Cloud 11


VR Simulation Systems Ltd

TIm Luft



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Only use of VR headsets which we can supply
System requirements
  • PC graphics Card 1060 gtx
  • VR headset

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour 9-5 Mon - Fri
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Our support includes full bug fixes, hardware replacements and software updates our annual fee is normally 5% of contract value.
We have a dedicated QA lead and head of support.
We appoint technical account managers for each client.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide initial full on site installation and training for each client.
We provide full user manuals and support if provided online as well
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can automatically be extracted in the form of a PDF and saved onto a clients network
End-of-contract process No additional costs are incurred at the end of a contract

Using the service

Using the service
Web browser interface Yes
Supported browsers Chrome
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Customisation available No


Independence of resources We manage each project with a dedicated account manager and a producer ensures sufficient resource has been allocated to each client. This is reviewed weekly.


Service usage metrics Yes
Metrics types Our software offers full user tracking for each training session delivered this is then presented in the form of a report
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users are able to export their data directly from the software in the form of a PDF
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We have a full SLA which meets the needs of our clients and offers guaranteed levels of availability.
Approach to resilience Our service and datacentre supplier information is available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Users can use the Restrict access settings to control the availability of learning materials based on any one or more of these condition(s). You may also combine the use of these conditions to add a set of nested restrictions to apply complex logic

Date (you can set from and until dates)

User progress for a previous assessed activity in the module

Group setting in the module

User Profile field
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We use external bodies to ensure our security meets the required standards
Information security policies and processes The following information security principles provide overarching governance for the security and
management of information at VRSS
1. Information should be classified according to an appropriate level of confidentiality, integrity
and availability
2. Staff with particular responsibilities for information) must
ensure the classification of that information; must handle that information in accordance
with its classification level; and must abide by any contractual requirements, policies,
procedures or systems for meeting those responsibilities.
3. All users covered by the scope of this policy must handle
information appropriately and in accordance with its classification level.
4. Information should be both secure and available to those with a legitimate need for access
in accordance with its classification level.
a. On this basis, access to information will be on the basis of least privilege and need to know.
5. Information will be protected against unauthorized access and processing in accordance with its classification level.
6. Breaches of this policy must be reported
7. Information security provision and the policies that guide it will be regularly reviewed,
8. Any explicit Information Security Management Systems (ISMSs) run within the business will be
appraised and adjusted through the principles of continuous improvement

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach VRSS develops, disseminates, and periodically reviews/updates: (i) a formal, documented, configuration management policy that addresses purpose, scope, roles, responsibilities, management commitment, coordination among organizational entities, and compliance; and (ii) formal, documented procedures to facilitate the implementation of the configuration management policy and associated configuration management controls.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We undertake independent testing of our service each month in order to test the vulnerability of the process.
We use third parties to test the vulnerability of the system.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach VRSS use third parties to test our security and identify potential threats
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Guidance has been improved in Incident Management on how to prioritize an Incident.
Additional steps have been added to Incident Resolution by 1st Level Support to explain that Incidents should be matched to existing Problems and Known Errors.
Incident Resolution by 1st Level Support and Incident Resolution by 2nd Level Support have been considerably expanded to provide clearer guidance on when to invoke Problem Management
The Incident Management sub-process Incident Closure and Evaluation now states more clearly that it is important to check whether there are new Problems, Workarounds or Known Errors that must be submitted to Problem Management.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3000 to £4500 per unit per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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