Cantium Business Solutions

Time Recording Cloud Software

Provide a fully managed, hosted Time Recording and reporting application using adaptive web technology. This includes provision for standard and overtime recording against business definable projects and tasks related to both products and customers. Designed to allow organisations to accurately record the amount of spend on their business activity.

Features

  • Electronic flexible timesheet
  • Record known future events 6 weeks in advance
  • Identify outstanding timesheets
  • Management hierarchy to facilitate approvals and reporting
  • Management of leave including annual and flexi-time
  • Define your own projects, tasks and assign to staff
  • Ability to set up alerts for key events
  • Record staff costs with automatic allocation to projects/tasks
  • Includes 8 user roles with different permissions
  • Data can be exported to CSV

Benefits

  • Identify where time is spent by staff, projects and tasks
  • Accurately calculate costs by project and for billing
  • Allows you to fully understand your time and costs
  • Manage individual’s work hours and flexi-time
  • Save time with a paperless leave authorisation process
  • Able to extract up to the minute data
  • Managed and supported by an experienced IT services supplier
  • Save time by importing data
  • Supports multiple employee contracts and salary grades
  • Managers can administer their own staff to reduce overheads

Pricing

£2.50 per user per month

Service documents

Framework

G-Cloud 11

Service ID

3 0 3 1 1 2 8 0 0 6 1 8 7 0 4

Contact

Cantium Business Solutions

Bids Cantium

03000411115

bids@cantium.solutions

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 - Entire site/multiple site outage: Network, Telephony or Internet Target Response - 20 Minutes Target Resolution - 6 Hours P2 - Critical Support Incident, Service Affecting over 50% users down Target Response - 1 Hour Target Resolution - 10 Hours P3 - Urgent support incident, service affecting more than 1-50% of users Target Response - 1 Working Day Target Resolution - 3 Working Days P4 Target Response - 1 Working Day Target Resolution - 4 Days Support incident, single user down P5 - Non-service affecting fault Target Response - 2 Working Days Target Resolution - 5 Working Days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide a standard support service delivering to the following SLA:

P1 - Entire site/multiple site outage: Network, Telephony or Internet Target Response - 20 Minutes Target Resolution - 6 Hours P2 - Critical Support Incident, Service Affecting over 50% users down Target Response - 1 Hour Target Resolution - 10 Hours P3 - Urgent support incident, service affecting more than 1-50% of users Target Response - 1 Working Day Target Resolution - 3 Working Days P4 Target Response - 1 Working Day Target Resolution - 4 Days Support incident, single user down P5 - Non-service affecting fault Target Response - 2 Working Days Target Resolution - 5 Working Days

Onsite support may be required with response times varying depending on location and priority level
Support available to third parties
No

Onboarding and offboarding

Getting started
Dedicated onboarding team who will produce a project plan highlighting the tasks and timeframes from data gathering to implementation. Onboarding Officer will arrange a project initiation meeting, completing a client checklist from which they will produce a project plan that is specific for each client and takes into consideration any anomalies which could impact the delivery timeframes, amending the project plan accordingly. The project plan will be maintained by the Onboarding Officer and will be reviewed weekly. Training and support is provided as required in order to access any systems systems. Cantium will provide you with a standard template for easy data collection and migration. We will undertake to upload this template and will then validate and check once the upload has been completed. We will work closely with you to resolve any identified discrepancies through the provision of a validation report that covers information relating to individuals and your organization. Quality assurance and testing forms part of our onboarding project plan.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word
  • Hard Copy
End-of-contract data extraction
This is provided in an agreed format at the end of the contract through our established off boarding process. The data is usually provided in excel format (CSV) as standard although other formats may be available upon request.
End-of-contract process
Following notification of cancellation we will engage with the customer to confirm the termination date and agree timeframes for supplying the customers information to them. If additional/bespoke reporting requirements are requested this would be costed on a POA basis and provided as required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The web based application is mobile responsive and changes size/form factor to meet the resolution of the device
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Our hosting environment automatically scales to accommodate usage and extensive workforce planning is undertaken to ensure suitable support resources are available during peak times.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Standard report suite which can be exported via CSV
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLAs for Azure Stack are available from Microsoft depending on the cloud service selected and the level of availability chosen during configuration
Approach to resilience
Available on request
Outage reporting
Website notification
direct email
telephone/account management team

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
There are several levels of user access available including user, manager and reporting

These are all accessed via the same web based application using a username and password
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
06/02/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
Incident management type
Supplier-defined controls
Incident management approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.50 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

Return to top ↑