This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with ACCESS UK LTD are still valid.
ACCESS UK LTD

Social Prescribing Software

Elemental’s Social Prescribing platform is an easy to use, cloud-based, responsive platform that enables community referrals to be implemented, measured and delivered across numerous health and social care scenarios.

Features

  • Social Prescription Generator
  • Health Risk Analysis
  • Reports
  • Monitoring Tool
  • Calendar System
  • Attendance Tracker
  • Analytics Module
  • Self Referral Module
  • API - Social Prescription Connector

Benefits

  • Referring patients to range of quality assured community interventions
  • Helping patients better understand health risks using validated monitoring tools
  • Provide accurate epidemiological information to facilitate greater reporting
  • Track patient’s health and wellbeing improvement journey in real time
  • Generate bookings with providers using a patient's personal calendar
  • Facilitate, track and measure attendance rates
  • Provide analytics to justify commissioning
  • Provide entry point for the most activated and motivated patients

Pricing

£20,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Helen@elementalsoftware.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

3 0 2 6 0 5 4 7 6 3 0 2 5 6 2

Contact

ACCESS UK LTD Helen McPeake
Telephone: 02871 271800
Email: Helen@elementalsoftware.co

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
No, there are no planned outage arrangements and it is compatible with all modern browsers.
System requirements
Up to date subscription

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within a few hours during business hours Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
On site training can be arranged for Licensees. The cost is dependent on the training provided.

Support is provided, this deals with usage issues of the platform and is not technical. If there are any technical issues our engineers are automatically notified and will fix the issue, and inform our support staff to notify users if necessary.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide both onsite training and online training. We provide training materials in PDF and HTML.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users emails us and their data is compiled and sent to them in an encrypted CSV file.
End-of-contract process
Including in the price of the contract is the;
-Software license
-Training (set number of days depending on the package size)
-Tech support (Monday to Friday 9am - 5pm).

At the end of the contract process the customer will contact us and their data will be compiled and sent to them in an encrypted CSV file.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive platform
Accessibility standards
None or don’t know
Description of accessibility
No specific accessibility features added. On platform road map.
Accessibility testing
No specific accessibility testing done. On platform road map.
API
Yes
What users can and can't do using the API
We currently have an API service in development, due to be rolled out by the end this month (Mat 2018).

It provided User management (Create, Read, Update, Delete) and search features for registered and authorised users of our system via a REST interface.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Our system is built to be scalable and we can provision servers to cope with demand when it arises.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Only backups are stored on secure cloud locations, and are encrypted.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can contact Elemental for a copy of their data. There is a self service feature in development to handle this.
Data export formats
Other
Data import formats
Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
All platform data is secured on AWS. Access to server instances is via secure ssh sessions. All confidential data is encrypted.

Availability and resilience

Guaranteed availability
We currently don't any service level agreements (SLAs) for availability
Approach to resilience
Available on request.
Outage reporting
Performance is automatically monitored and issues are sent to the engineering team via email and slack.

Service outages (scheduled/unscheduled) are made public via our Zendesk powered forum.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Multi Factor authentication is currently in development and due to be rolled out Q2/Q3 2018.
Access restrictions in management interfaces and support channels
All management and support channels are secured using Username and password.

Management channels are limited to specific user roles.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Username or password
  • Other

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
IG compliant and working towards cyber essentials compliance and ISO/IEC 27001.
Information security policies and processes
Security issues are flagged immediately with all senior members of staff.

Our DPO's ensure that standards are upheld, and we have regular IG meetings to continually review and update our policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have no physical assets upon which live data and processes run. Our service runs on secure AWS instances. The only people with accesses to this are senior engineers who have RSA keys stored securely on their PCs, which are encrypted and password protected.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All processes and data are securely stored on AWS instances, and all confidential data is encrypted.

User access is over http and is Username/Password protected. Multiple failed login attempts will lock users out of the system temporally to disrupt brute force attacks.

Multi Factor Authentication will be rolled out in Q3 2018.

Server logs are monitored and alarms set to flag suspicious activity.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
System logs are monitored and suspicious activity is highlighted. Users can also contact us if they suspect something.

If a compromise is suspected all senior staff are notified immediately. Senior engineers analysis the system. If a threat is found we will try blacklist the connection performing the attack, or if necessary temporally close all incoming connections to protect the data.

All relevant parties will be notified and a report given as to what happened, and if any data was compromised.

If such a incident were to occur senior engineers would respond ASAP, normally within seconds or minutes.
Incident management type
Supplier-defined controls
Incident management approach
We have a platform Data Protection Officer. Users can report directly to them if they suspect anything via email, phone or support website.

Incident reports are supplied over secure connection to any parties affected by a incident.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
New NHS Network (N3)

Pricing

Price
£20,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Helen@elementalsoftware.co. Tell them what format you need. It will help if you say what assistive technology you use.