Content+Cloud Ltd

Mimecast Implementation and Support

Content+Cloud is a strategic partner of Mimecast enabling us to provide specialist Mimecast support for strategy, design, and implementation. Content+Cloud is able to onboard departments and agencies to the Mimecast platform as well as providing on-going support and management.

Features

  • Specialist Mimecast support provider
  • Delivery of high quality, tailored services
  • Management of cloud and 3rd party services
  • Cross service management and integration
  • Business case assessment, review and development
  • Assessment and recommendations relating to federated management
  • Migration and transition services
  • Platform on boarding and delivery

Benefits

  • Reduce the complexity of your email infrastructure
  • Increase the reliability of your email protection solutions
  • Simplify management for administrators and end-users
  • Full compliance with legal and regulatory provisions
  • Rapidly scalable

Pricing

£550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 0 2 2 4 2 0 8 7 4 9 4 1 1 2

Contact

Content+Cloud Ltd Jack Perschke
Telephone: 0333 241 7689
Email: bids@contentandcloud.com

Planning

Planning service
Yes
How the planning service works
By understanding current workflows, technologies and processes together with what would like to be achieved we can advise and design an appropriate mail security solution incorporating Mimecast.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Mimecast

Training

Training service provided
Yes
How the training service works
End user training provided onsite or remotely.
Training is tied to specific services
Yes
Services the training service works with
Mimecast

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can use several techniques to migrate clients from one solution to another, this is all dependant on the clients environment, technologies and how they operate.
Setup or migration service is for specific cloud services
Yes
List of supported services
Mimecast

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We would send spoof emails to ensure spam and security setting have been set up correctly. We can disconnect users from their mail servers to ensure that Mimecast continuity is maintained.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by its 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service is supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by the Network & Security virtual team which is a crucial part of cloud-based services.

The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs the day to day service and acts as your primary contact.

Service scope

Service constraints
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We provide a remote help desk service starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Mimecast

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.