Penpole Consulting Ltd

Healthcare Systems Integration

Support on cloud hosting, implementation and execution of interoperability solutions nationally, as well as integration solutions locally. Healthcare organisations can utilise this service for sharing patient data between systems internally, and between trusts, CCGs, NHSD/E and other third parties.

Features

• Expertise in integration engines for internal data flows; InterSystems Ensemble
• Expertise in HealthShare, Cache and Rhapsody
• Based on HL7, FHIR, CDA, ITK and XML standards
• Platform-rooted interfaces/links/processes under IT integration and Data Warehouse services
• Analysis of the existing state of all business processes
• Data Migration using SQL Server Integration Services (SSIS)
• Simplified integration projects, incorporating bespoke services
• Control over all functional architecture for integration
• Management of plans, risks/issues and competing priorities
• Overviewing for impact on business activity into different business processes

Benefits

• Optimising message delivery and ensuring zero loss or outage
• Minimal time to solution
• Actions are consolidated and milestones are hit
• Successful data migration with minimal loss
• Fast and efficient integration of clinical and supporting systems
• Enables record sharing and interoperability on regional and national levels

£250 to £1,275 a person a day

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)

Framework

G-Cloud 12

Service ID

301895804662815

Contact

Eleni Franklin
0117 379 0086
eleni.franklin@penpole.co.uk

Planning

• Planning service: Yes
• How the planning service works: Experienced in the procurement, evaluation, negotiation and final selection with cloud hosting and software vendors we provide our clients with a comprehensive planning service to understand their requirements & the outline of the solution design. We provide step-by-step planning support in line with PRINCE2 methodology to ensure a viable delivery plan, ensuring that all risks are considered so that all aspects of implementation are smooth.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Tailored to our client's individual needs but typically consists of onsite one to one and class room training. We can also provide training manual development and distribution & e-learning development.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We build on the initial planning work with expert project and technical teams, experienced in building bespoke data packages, to understand the setup & migration needs of the client. For example, building extract transform load (ETL) processes, utilising SQL server data migration expertise (SSIS) - integrating to cloud platforms or detailed mapping or as-is and to-be services. We also identify any post-implementation support that may be required to ensure the continuing viability of the service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure Cloud Hosting
  • Amazon Web Services
  • Google Cloud Platform
  • Microsoft Office 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Using techniques including, functional black box, usability and user acceptance testing (UAT), and development of robust manual test scripting, we offer our clients a full range of assurance services. We offer flexibility and can support your in-house testing teams or fully take on the testing required ourselves. This ensures we are always cost and delivery effective.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer service support Monday - Friday 8am - 6pm. This is via a ticketing system and prioritisation. We ensure this is tailored to individual client's needs by agreeing SLAs individually

Service scope

• Service constraints: Support Monday - Friday 8am - 6pm. Remote with onsite support at additional charge.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Gold - technical account manager on call with support staff enabling support 7 days a week, 9am - 6pm. Invoiced at agreed service charge daily rate. ; Silver - on call with support staff enabling support 5 days a week, 9am - 6pm. Invoiced at agreed service charge daily rate. ; Bronze - technical account manager answers up to 3 queries per week. No additional cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £250 to £1,275 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)