Penpole Consulting Ltd

Healthcare Systems Integration

Support on cloud hosting, implementation and execution of interoperability solutions nationally, as well as integration solutions locally. Healthcare organisations can utilise this service for sharing patient data between systems internally, and between trusts, CCGs, NHSD/E and other third parties.

Features

  • Expertise in integration engines for internal data flows; InterSystems Ensemble
  • Expertise in HealthShare, Cache and Rhapsody
  • Based on HL7, FHIR, CDA, ITK and XML standards
  • Platform-rooted interfaces/links/processes under IT integration and Data Warehouse services
  • Analysis of the existing state of all business processes
  • Data Migration using SQL Server Integration Services (SSIS)
  • Simplified integration projects, incorporating bespoke services
  • Control over all functional architecture for integration
  • Management of plans, risks/issues and competing priorities
  • Overviewing for impact on business activity into different business processes

Benefits

  • Optimising message delivery and ensuring zero loss or outage
  • Minimal time to solution
  • Actions are consolidated and milestones are hit
  • Successful data migration with minimal loss
  • Fast and efficient integration of clinical and supporting systems
  • Enables record sharing and interoperability on regional and national levels

Pricing

£250 to £1,275 a person a day

Service documents

Framework

G-Cloud 12

Service ID

3 0 1 8 9 5 8 0 4 6 6 2 8 1 5

Contact

Penpole Consulting Ltd Eleni Franklin
Telephone: 0117 379 0086
Email: eleni.franklin@penpole.co.uk

Planning

Planning service
Yes
How the planning service works
Experienced in the procurement, evaluation, negotiation and final selection with cloud hosting and software vendors we provide our clients with a comprehensive planning service to understand their requirements & the outline of the solution design. We provide step-by-step planning support in line with PRINCE2 methodology to ensure a viable delivery plan, ensuring that all risks are considered so that all aspects of implementation are smooth.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Tailored to our client's individual needs but typically consists of onsite one to one and class room training. We can also provide training manual development and distribution & e-learning development.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We build on the initial planning work with expert project and technical teams, experienced in building bespoke data packages, to understand the setup & migration needs of the client. For example, building extract transform load (ETL) processes, utilising SQL server data migration expertise (SSIS) - integrating to cloud platforms or detailed mapping or as-is and to-be services. We also identify any post-implementation support that may be required to ensure the continuing viability of the service.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure Cloud Hosting
  • Amazon Web Services
  • Google Cloud Platform
  • Microsoft Office 365

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Using techniques including, functional black box, usability and user acceptance testing (UAT), and development of robust manual test scripting, we offer our clients a full range of assurance services. We offer flexibility and can support your in-house testing teams or fully take on the testing required ourselves. This ensures we are always cost and delivery effective.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We offer service support Monday - Friday 8am - 6pm. This is via a ticketing system and prioritisation. We ensure this is tailored to individual client's needs by agreeing SLAs individually

Service scope

Service constraints
Support Monday - Friday 8am - 6pm. Remote with onsite support at additional charge.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Gold - technical account manager on call with support staff enabling support 7 days a week, 9am - 6pm. Invoiced at agreed service charge daily rate.
Silver - on call with support staff enabling support 5 days a week, 9am - 6pm. Invoiced at agreed service charge daily rate.
Bronze - technical account manager answers up to 3 queries per week. No additional cost.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£250 to £1,275 a person a day
Discount for educational organisations
No

Service documents